“Terrible company. When I set up my account & insurance for July 2018-2019, they decided to add my old address to my account instead of my current one (as I would be at my old address for the first 3 days of my policy). Or, to be more accurate, they presumably left my address blank for a few weeks until I provided my proof of no claims discount, which they had requested, and took my now old address from that document & added it to the policy. They then charged me £37 to change it to the new address which was the only address I had actually provided them with.
Now, almost a year later, (after they tried to auto-enrol me for another year, which I did not want); I find that they didn't even change my address after all, so I've been unknowingly not covered this whole time, & they have the nerve to try to charge me again.
When I said no to that, they cancelled my policy altogether, robbing me of my final 2 weeks of insurance with them.
Also, at no point did I actually receive any documentation whatsoever & their customer website rarely allows you to even log on, never mind doing anything once logged on.
Horrible & rude staff. Greedy company who clearly have no idea what they are doing.”
“They take money from my bank & a 2 week later they said my account is close for dacument. That already i sent. I lose my £76 for 2 week. Worths service”
“They take money from my bank & a 2 week later they said my account is close for dacument. That already i sent. I lose my £76 for 2 week. Worths service”
“NEVER USE THIS COMPANY Most awful company, refuse to pay out on claim and meant to be returning my car back to me. They have move it twice from different salvage yards where it's meant to be stored.”
“SOLD MY CAR WITHOUT MY CONSENT
Yes unbelievably I was involved in an accident which was not my fault and even though the damage to my car wasn't major my car was written off. All of which I had no problem with. However I rang and spoke with esure to explain that I would be keeping my car to fix the damage myself. I said this to a number of staff over the course of a week all of which told me that this was fine and that my car would be ready to collect soon but I would receive a phone call to let me know once it was ready. I hadn't heard anything for a few days so decided to give them a call to see when I could return my loan car and collect my car. I was told that I could go and collect my car that same day. I dropped off my loan car and called the body work company where I was told my car would be ready for collection. I explained I was on my way to collect my car only to be told that my car had already been taken away and sold at auction along with all my stuff inside. Not only did they sell my car without my consent but sold it along with paperwork and other personal belongings . When I rang esure they said they would investigate what had happened but I didn't recieve a response until a number of WEEKS later (I called alot in this time only to be told that I would have to wait for a response) When I finally did receive a response in the form of an email they did admit that it was their fault and that they had indeed sold my car without my consent and this was 'unfortunate however they had learn't from their mistake and it has been highlighted to the relevant areas of the business to stop this from happening again.' Therefore my misfortune became a lesson for their staff on how not to do their jobs -how wonderful so glad I was able to help !!!!! 😤. I was informed that £300 was deemed to be a sufficient amount for my inconvenience. I am now without a car as well as out of pocket . The fact that this can even happen is an absolute joke but their response is even more insulting. I have taken my complaint to the financial ombudsman.”
“Took out Windscreen /Glass Cover as part of my car insurance policy , but when my glass roof gets damaged , oh sorry that's not covered !
if my car roof had been damaged ,it would be covered as a body panel , so why not my fixed glass roof , might as well leave & get covered somewhere else , oh we'll charge you again ! for leaving !”
“Wouldn't waste your time. They'll accept your policy and take your deposit then 2 days later cancel your policy because of an error on your part and leave you without insurance or the deposit to find a new policy. I will never use them again”
“Excellent company,highly recommended,staff friendly and professional,go the extra mile to help their customers,I'll always stay with esure ,very happy customer,keep up the good work”
“OK until you have to claim - then watch out! Had my wife's jewelry on all risks and named items but when an item lost on holiday they decided it was not covered.”
