“Robbed my partner. Had car insurance renewed £477. Sent more noclaims to them and put his premiums up £260. Robbery, why have no claims if all ensure do is increase the price with them. Do not use this company.”
“A very good response to an enquiry regarding an incident which was not a claim because the other party excepted the blame and I was just advising my insurance co,which is best to do.”
“6 month into the policy I sold the car and got whacked with a 60 pound cancellation fee and was refunded only 4 . 31 for the remainder of the policy would not recommend beware”
“Took pest cover with my house insurance as soon as need to claim after several years because the best is 2 meters from my back door in my garden the way it isn’t the property as far I was aware my garden is my property waste of money and time ... don’t waste your time”
“I continue to have accounts made with my email address. It is rediculous that it is so easy for someone to open an insurance policy in my name. Simple solution is to implement a verification email. It makes me think that the company is in on the fraud.
Hell, even this review website wants to verify my email!”
“Esure send out cheque's that bounce then it's left to you to call over and over again to find out what accounts are doing. My car was a total loss do I used my wages as deposit on new car while esure cheque cleared but not the case my bank have to inform me the cheque was not paid. I have called over 10 times wanting payment only to be left knowing nothing. I will be cancelling my policy and speeding all over social media the shocking antics of this company. If our payments are delayed to them we are penalized but they can just advise accounts have not got back to them is unacceptable and we are expected to just wait no time frame nothing. Do not use this company!!!”
“I would give this company 0* if I could
So I took out car insurance with this company 2 days ago at £1022 for the year.
For them 2 days later to to add an extra £783.57 onto my premium for no reason at all & without my knowledge. If I didn't log onto my online account to print off documents if wouldnt have noticed nearly £800 increase 2 days later than what I was quoted & took stay clear”
“Our beloved defender has been stolen and this horrible insurance company reject our claim!!! The reason is we put the flexible shelf at back ( which can take off easily then put seats put back ! ) , so they said my defender is a Van not a car anymore ! Based on this reason they refused to pay it.
Stay away this insurance company !”
“Absolutely terrible company to insure your car with quick enough taking money off you but when it comes for you to claim for something and when it's not even your fault they don't want to now there staff are unfriendly rude avoid.”
“E-sure are an appalling company with horrendous levels of customer service. Under no circumstances should E-sure actively be your insurer of choice.
My car was covered from the 2nd May prior to being cancelled on the 31st May without my prior knowledge. E-sure mentioned that the cancellation was owing to me not providing proof of my No claim Discount.
No contact was made in regards to requesting this, E-sure kept my payment and refused to re-instate the insurance despite the mistake being on their side.
This means in essence E-sure receiving 'free money', without actually having to provide cover. This is completely unacceptable and inexcusable.”
“Dont do it!
Unfair company, disrespectful staff and very poor service.
I have been with Esure for over 5 years. In March I had a minor accident (1 scratch),
and it was NOT my fault, someone scratched my car from the back while doing a U-turn.
Driver decided to go through insurance.
I gave my insurance the details of Police station and American Express as both buildings
had camaras, esure did not request any footage. Few months later (they waited until my
insurance renawal date) but they did not request it and 2 months later decided i have lost the claim.
Apparently because the other driver had a solicitor - i have lost the claim and
i am liable. Insurance increased by 120£ per month and i lost my no claim bonus.
RIP OF MERCHANT. Dont do it -honestly you will regret it!”
