Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,914 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose Esure for their excellent price and have used Customer Services twice, one when I change my vehicle ear;ly this year and then for a chop in my windscreen. On both occasions I have found the staff very helpful and polite. I would recommend Esure.”

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(Car Insurance) - Posted 7 years ago

“Reading through some of these comments I wonder....is this really the same company that dealt with my claim recently?. I'm not insured with esure as the don't do taxi insurance, but I was involved in a collision with one of their customers recently (non fault, I was parked) and within hours of the accident I was contacted by them asking if I would like them to sort everything out for me regarding the claim. It was all done over the phone, without any forms to fill in and without any hassle whatsoever. The repair was done by their approved garage and also done very swiftly I have nothing but praise for this company, and would recommend them to anyone”

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Posted 7 years ago

“Good costumer service”

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Posted 8 years ago

“Excellent customer service. Picked up my telephone call quickly (within 1 minute) Good price and sensible monthly payments. Well done esure.”

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Posted 8 years ago

“Very good customer service and very helpfull at getting you the best quote what suits you”

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Posted 8 years ago

“Very competitive insurance quote, highly recommended.”

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Posted 8 years ago

“Esure was easy to contact, they took our car before they had told us that they were going to which means it will be fixed sooner! More damage was done than I realised which the garage informed me! I rang esure and got through within 5mins and spoke to a lovely lady called Natalie. She put me on hold whilst she contacted the garage and then said don't worry we've given the go ahead for the work they've noticed to be done! Also the courtesy car is brand new and is automatic like we requested. I'm happy”

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Posted 8 years ago

“It was very straight forward to do online.”

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(Car Insurance) - Posted 8 years ago

“Easy clear instructions . Great deals . Covers all aspects and any questions or problems are easily sorted .”

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(Car Insurance) - Posted 8 years ago

“I had an accident they acted pretty fast,got a courtesy car speedily..the matter ware solved quickly! The only down side my premium went up by £10.a month! when l renewed my policy ,although it wasn't fault someone hit me from the rear.”

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Posted 8 years ago

“On holiday in Barbados, we were tipped out of a 2 seat kayak by a wave - no problem except my wife lost her glasses. Went to Specsavers to order replacement on 8 Mar 17 (took advantage of Specsavers offer to buy one get one free - second air cost £60 because of extras, first pair cost £353). Contacted esure on 9 Mar 17 to see if loss was covered. Phone was answered quickly, but claims handler insufficiently knowledgeable, so promised to call back. Called back within 30 mins by Craig, who took all the details and said he would send a cheque for £253 (cost of first pair of glasses less £100 excess). No proofs or receipts required. Cheque arrived on 13 Mar 17. I could not ask for a better service.”

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Posted 8 years ago

“The service was very good but the snags are that not everybody can print off there policy due to not having printers or working from a mobile phone.Trying to make an inquiry about an additional policy is impossible when you need to talk direct and get on line prices.”

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(Car Insurance) - Posted 8 years ago

“So far no problems 1.”

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(Car Insurance) - Posted 8 years ago

“Complete and easy to understand the documentation.”

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(Car Insurance) - Posted 8 years ago

“friendly customer service team, resolved my query promptly to retain my custom”

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(Car Insurance) - Posted 8 years ago

“Very easy to purchase, the documents came quickly and are clear to understand. UK based phone line for queries.”

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(Car Insurance) - Posted 8 years ago

“Documents sent on line, but I requested a hard copy of the cover note. Which I received, quickly.”

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(Car Insurance) - Posted 8 years ago

“Very pleased with my policy,would use them again.”

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(Car Insurance) - Posted 8 years ago

“I'm not used to not having any paper work sent”

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(Car Insurance) - Posted 8 years ago

“The access to the website was easy as well as the information to and from the Company. Provided their next cover offer is competitive I shall insure with them again.”

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(Car Insurance) - Posted 8 years ago

Esure is rated 3.4 based on 1,914 reviews