Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,917 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most difficult to open online details to view my policy. Despites after email to them still no luck. and in the end i gave up.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Good insurance providers”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Within a month of insuring our home with ensure, we had a leak in the loft causing a bedroom ceiling to fall down. A plumber came out a few hours after our call, and an assessor a few days later when we agreed a settlement figure for the repairs etc. All staff were very friendly, helpful and efficient, making the process simple and painless.”

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(Home Insurance) - Posted 9 years ago

“Rather pointless review. Have not had to claim and hope I don't. Good price.”

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(Car Insurance) - Posted 9 years ago

“cant say how good they yet as i have not had a claim ,then i will know how good they are , so touch wood i never have a claim”

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(Car Insurance) - Posted 9 years ago

“Could not believe such a big company gave me such a great quote.Fast reply to a small query all in all an easy experience.Well done”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Using this very simple method of obtaining car insurance is excellent and brokers working in the old fashioned manner cannot hope to compete. Even previous companies I have traded with directly cannot match the price opportunities offerd by Go Compare.”

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(Car Insurance) - Posted 9 years ago

“The provider was very helpful and I am very pleased with the results thank you”

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(Car Insurance) - Posted 9 years ago

“not able to transfer car ins. to new car as my wife is not available to speak to your representive on the phone”

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(Car Insurance) - Posted 9 years ago

“very good policy and price”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Esure was in the top 10 of providers when looking for car insurance and a name that is well known the service was very easy to do on line and i took my partners car insurance with them also i would recommend them to anybody.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very satisfied”

Helpful Report

(Car Insurance) - Posted 9 years ago

“i find this insurance excellent and reliable good price”

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(Car Insurance) - Posted 9 years ago

“Changed my car after 9 months and Esure charged me £26 admin fee to change car details. £26 to click a mouse.....ridiculous”

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(Car Insurance) - Posted 9 years ago

“Very good, easy to use and generally very happy.”

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(Car Insurance) - Posted 9 years ago

“Easy to deal with”

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(Car Insurance) - Posted 9 years ago

“Both Years this provider has been the cheapest online, however I have had a review from them by letter and this was not cheaper than what i could get online with the same details and i had thought that they would just amend the price but i had to cancel my renewal policy and rebuy the new one online which was a bit irritating in this day and age with all the technolgy we have especially as it was their own policy that was cheaper online!”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Easy communication, very short period of time to sort out any changes/queries.”

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(Car Insurance) - Posted 9 years ago

“I have found everything seems to be efficient and runs smoothly, I changed my car recently and phoned to get a new quote. I got through very quickly, was given a favourable quote within minutes and the paperwork arrived a few days later, very good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

Esure is rated 3.4 based on 1,917 reviews