Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,918 Reviews

60 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“I have found everything seems to be efficient and runs smoothly, I changed my car recently and phoned to get a new quote. I got through very quickly, was given a favourable quote within minutes and the paperwork arrived a few days later, very good service”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good price and service it will be interesting to see what happens when my renewal is due as so many insurance companies are very competitive on the first year but do not follow it up when it comes to the renewal price”

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(Car Insurance) - Posted 10 years ago

“Esure were very easy to deal with. Straight talking and fuss free, plus very good prices coupled with a 5 Star policy, which exceeded expectations compared to previous insurer. Nice work esure.”

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(Home Insurance) - Posted 10 years ago

“The policy that Esure offered us suited our particular needs and was at a competitive price so I'd happily recommend them to other enquirers.”

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(Home Insurance) - Posted 10 years ago

“I did have difficulty when I requested European cover but it may have been me not understanding what was needed.”

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(Home Insurance) - Posted 10 years ago

“Good value, easy to do on-line..very happy with them”

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(Home Insurance) - Posted 10 years ago

“Had no problems very good service”

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(Car Insurance) - Posted 10 years ago

“OK”

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(Home Insurance) - Posted 10 years ago

“a very good price to start with but moved less than a mile away and stuck with a extra £37.00 increase to to yearly total need- less to say they will not be getting my account next year.”

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(Car Insurance) - Posted 10 years ago

“Very easy to deal with, also the cheapest online quote. Very happy with the service provided.”

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(Car Insurance) - Posted 10 years ago

“Easy to talk to and answering any queries.”

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(Car Insurance) - Posted 10 years ago

“Had to claim on HE policy as boiler was not working, starts and stops. They sent someone who looked but did not check boiler, turned it on, it was working at that moment. Went away, but boiler just stopped working a few days later. This time we had to wait 3 days for them to come and check, then waited another 4 days for a part but a day after they supposed to have fixed it, it stopped working again. Called insurance company, they assured me the engineer would call next morning. No one showed, when called insurance co, they never even booked the job in!! Now we have to wait two more days for someone to check what is wrong. Nightmare when there's someone who is disabled and needs heating and hotwater... so much for prioritising vulnerable people, don't believe it, just rubbish. I won't use this insurance company again.”

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Posted 10 years ago

“Superb can't fault the professional way things are set up”

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(Home Insurance) - Posted 10 years ago

“I have subscribed my home insurance with Esure back in November 2014. At that time thy didn't have a web portal for clients and therefore I don't have access to documents that could be online and cannot update any of my personal information online. Esure have said that clients from 2015 onwards would be able to access to their online documents like any other company.”

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(Home Insurance) - Posted 10 years ago

“Greed got the better of me going for the cheapest car insurance, only to fine scratch the surface and all is not what it seems, Fees and extras for everything.”

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Posted 10 years ago

“It could not have been better! I will be using again,and advise others to use go compare!! But please get rid of the Opera singer,he drives me mad!!!”

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(Car Insurance) - Posted 10 years ago

“Thre's not much to say, I have my house insurance with E Sure and as their quotes are extremely competitive I decided o insure my car with them. Up to date there have been no problems and I havent made any claims with their company to see how they will perform, hopefully there will be no claims in the future and they stay well priced.”

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(Car Insurance) - Posted 10 years ago

“Fair price for what appears to be a good policy”

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(Home Insurance) - Posted 10 years ago

“Unreasonable and expensive admin fee for moving house.”

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(Car Insurance) - Posted 10 years ago

“It was very helpful, everything I Useful information”

Helpful Report

(Car Insurance) - Posted 10 years ago

Esure is rated 3.4 based on 1,918 reviews