“Had to speak on two occasions on problems arising from old policy to new policy to customer services
who sorted problems with no trouble whatsoever. A pleasure to deal with.”
“I can't put into words the EXCEPTIONAL customer service i was given by a member of the Manchester team when i got through to CRAIG LEWTAS (I only hope i got his surname right). To confirm this EXCEPTIONAL individual works for Jonathan Rettig who should be extremely proud that Craig is one of his direct reports. Craig was OUTSTANDING in his attitude, completely customer driven and motivated by customer satisfaction to which i have never, ever experienced such behavior displayed by this individual called Craig. This simple phone call made me right this review and further communications into the company as i was completely driven to do something for Craig as he spent a great deal of his time doing something for me. I don't need to wish Craig the very best of luck for the future, as i believe he is the future of esure and the CEO should recognise this guy with a role in delivering exceptional customer service to new entrants within the organisation. In my life i have never had an urge to recognise someone other than saying thanks for your hard work. This experience made me write this review because Craig made a huge difference to me when dealing with the most boring subject in the world-Car Insurance. Now that's AMAZING. Thank you Craig and Thank you Jonathan”
“i had accident and all went smoothe then when i got car back my cord on the bonnett pull was broken ive spent 10 hours on the phone today and nothing got sorted pure lies and more lies ill never use this crap insurance again and id advice anyone the same thing STAY AWAY FROM ESURE”
“Offer on my new car ,after having it written off by other driven ,a joke ,
They delay there process as long as poss ,hoping your swallow there offer
Shame on them , go with another company that states old for new ,forget esure and there other companies that work behind them.”
“Cancelled my policy well over 1 month ago now. On initial cancellation I was told I would receive my no claims information by email within 1 week. I never received this! I've since called up a number of times, each time being on hold for a minimum of 10 minutes, and have been told I would be sent it that day to my email. I did not receive it any of these times. As we speak I am waiting on hold 15 minutes and counting. It's not hard to send an email these days so I can not see why it is taking so many tries. Fingers crossed this will be the last time, but judging the performance so far I would guess not.”
“When I had to make a claim, the service was excellent. I had no forms to fill in - everything was done over the phone. My local approved repairer rand me about 2 hours after my initial phone call to Esure. I would recommend them.”
“Six months after I made my claim I am still waiting for it to be resolved. I have been out of pocket since this date and when I inquired as to the progress I was lied to by the operative and told that they hadn't been able to find the other party. This was contrary to the fact that I had been to the Police who had provided them with the details at the start and 2 months ago Esure had told me that they had passed my claim to Irwin Mitchell solicitors.
This delay will inevitably affect my ability to source authentic car insurance when my renewal is due. Esure are nothing but liars and cheats. A One star rating is one star more than they deserve. Do not use esure.”
“The initial start point was very easy and good but as we are all aware it is only possible to review an insurance company at the time of a claim. Hope I don't have to follow this up”
