“Very poor communicate when someone profoundly deaf and they don't accepted some one in family act behalf on car of owner also they cancelled insurance policy as they think it's fraud. Being deaf is not easily to accessible. They won't accept email or in written a letter. Pathetic company I ever had insurance with.”
“I have found ensure to be very good at ensuring everything is kept very simple but very professional all your requirements are met and very easy to understand they make sure your policy is tailor made to suit you even down to the best breakdown cover you need thank you ensure for peace of mind you give with your policy”
“This is the first time I am writing reveiw with negetive experience in my 8 years driving experience. Never had problem with any other insurer but esure. Recently I took out insurance with esure after getting cheapest in compare site but they cancelled my policy because I took various qoute. According to them customer should buy insurance in one attempt and they cancelled it just after 14 days to charge ne more. Think and research before you do business with them. I should have seen other review sites before i proceed.”
“After being a loyal customer with several cars I got my renewal quote more then 350 more so I cancelled. 3 days later got more documents thanking me for amending with a slightly lower quote. They lied and did not have my cancellation on the system it's time these people think about the core loyal customer”
“Claimed for damage to my car that I observed whilst it was parked at the roadside. The other driver is now denying doin it and esure tell me that they can't do anything so it will be my fault. They have now put my renewal up by more than £1200. We're very rude to me during my whole claim process as if it was all my fault. And charged me twice for address changes and registration changes Will never use these again”
“Following an accident where my car was parked (I was not present) and therefore 100% non fault.
Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step
Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response.
Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”
