“Claimed for damage to my car that I observed whilst it was parked at the roadside. The other driver is now denying doin it and esure tell me that they can't do anything so it will be my fault. They have now put my renewal up by more than £1200. We're very rude to me during my whole claim process as if it was all my fault. And charged me twice for address changes and registration changes Will never use these again”
“Following an accident where my car was parked (I was not present) and therefore 100% non fault.
Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step
Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response.
Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”
“Following an accident where my car was parked (I was not present) and therefore 100% non fault.
Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step
Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response.
Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”
“Waiting on the phone for over twenty minutes before giving up.I needed to make an amendment. I bet if I was purchasing It would have been answered straight away.
Twenty minutes I will never get back!!!!”
“Our house was struck by lightening and damaged a load of electrical equipment. Everything was sorted within a week and a cheque put in the post for the full amount. Couldn't believe how hassle free it was. I would recommend them to anyone. Well done esure.”
“In all the years i have been driving, Esure were fantastic in all departments and this is only my first year using the company for my car insurance.
I would recommend them to anybody.
Fantastic service, even better prices.”
“Just found the Site. Had a Complete House Flood during the Winter of 2010.Great Service
Claim over £100.000. Renewal premium great, Tried to get other quotes but nobody could match their Price
I will stick with them as I Know how good they were with my Claim”
