“Following an accident where my car was parked (I was not present) and therefore 100% non fault.
Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step
Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response.
Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”
“Waiting on the phone for over twenty minutes before giving up.I needed to make an amendment. I bet if I was purchasing It would have been answered straight away.
Twenty minutes I will never get back!!!!”
“Our house was struck by lightening and damaged a load of electrical equipment. Everything was sorted within a week and a cheque put in the post for the full amount. Couldn't believe how hassle free it was. I would recommend them to anyone. Well done esure.”
“In all the years i have been driving, Esure were fantastic in all departments and this is only my first year using the company for my car insurance.
I would recommend them to anybody.
Fantastic service, even better prices.”
“Just found the Site. Had a Complete House Flood during the Winter of 2010.Great Service
Claim over £100.000. Renewal premium great, Tried to get other quotes but nobody could match their Price
I will stick with them as I Know how good they were with my Claim”
“Had to speak on two occasions on problems arising from old policy to new policy to customer services
who sorted problems with no trouble whatsoever. A pleasure to deal with.”
“I can't put into words the EXCEPTIONAL customer service i was given by a member of the Manchester team when i got through to CRAIG LEWTAS (I only hope i got his surname right). To confirm this EXCEPTIONAL individual works for Jonathan Rettig who should be extremely proud that Craig is one of his direct reports. Craig was OUTSTANDING in his attitude, completely customer driven and motivated by customer satisfaction to which i have never, ever experienced such behavior displayed by this individual called Craig. This simple phone call made me right this review and further communications into the company as i was completely driven to do something for Craig as he spent a great deal of his time doing something for me. I don't need to wish Craig the very best of luck for the future, as i believe he is the future of esure and the CEO should recognise this guy with a role in delivering exceptional customer service to new entrants within the organisation. In my life i have never had an urge to recognise someone other than saying thanks for your hard work. This experience made me write this review because Craig made a huge difference to me when dealing with the most boring subject in the world-Car Insurance. Now that's AMAZING. Thank you Craig and Thank you Jonathan”
