“I joined E-sure because they offered a very reasonable premium even on my twenty year old Cougar and I am eighty years old. Later I added my son's name as a co-driver which they accepted promptly and to my pleasant surprise did not demand extra payment. I will happily stay with them for the foreseeable future.”
“Was really disappointed that I was dismissed due to me not being unable to work from home due to mental health issues.
Team leaders and HR staff are deceitful liars so I now have to go to a Tribunal.
I would certainly never recommend them and suggest customers do the best thing and not insure with the.”
“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”
“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”
“esure never sent me a renewal quote and when I checked it had gone up quite a lot. I changed my vehicle but it was a like for like car. I have found quotes that are a lot lot cheaper for the same policy but they refused to price match. Cancelled policy but still being charged £60 to do so. Will not be recommending Esure to any body else.”
“I just can't understand why I get charged to cancel a policy when all I did was change my car
The policy should have gone down because its a smaller car not up, I'm certainly not impressed with ensure.”
“I just can't understand why I get charged to cancel a policy when all I did was change my car
The policy should have gone down because its a smaller car not up, I'm certainly not impressed with ensure.”
“AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS
A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car.
I reported this to acorn insurance my insurance company and I was told To call ESURE the drunk drivers insurance company ... I called esure they collected my car and they have had my car for almost 2 weeks esure then came back to me and said they can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... no one from esure contacted me at all the first I knew about this was when enterprise the courtesy car company contacted me Friday afternoon stating esure was not going to pay for the hire anymore and I was going to be left without a car after more than 4 hours and speaking with 8 different people who couldn’t help me I finally got a call from Catherine who was dealing with my claim she apologised and said she was meant to call me but she was waiting to hear from other departments she stated she was new to the role and she was told that even as it was a drunk driver she was told they could still repair my car but she had been miss informed and that they should not have offered to fix my car and I needed to go through my insurance company they did allow me to keep the hire car until Monday as I have vulnerable parents what a mess they said they are not refusing to fix the car but the car would be returned to me and then my insurance company have to deal with them very very poor customer service and I think your staff need to be trained to a high standard not to make these mistakes and cause unnecessary stress to people I have been left with no option but to take this further to the auto motor ombudsman”
