Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 274,388 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 274,388 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 14th March 2026

1285

Anonymous

Anonymous // 01/01/2019

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“I am yet to receive my order from the 25th of November and not been sent any emails in regarding to the products being delivered. The order was a gift for Christmas.”

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Posted 3 months ago

“Ordered Bosch battery only to find out my son was unable to code the battery as no code available in VGCOM software. Contacted the shop nothing was a trouble all sorted and exchanged for VARTA many thanks service and staff above and beyond.”

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Posted 3 months ago

“Nice and easy to pace an order online, and simple to collect .”

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Posted 3 months ago

“I needed a mirror indicator light unit for a VW Eos. Lots of different options but the website presented the correct part and it was in-stock. All fitted properly and continues to work fine.”

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Posted 3 months ago

“When looking for parts, then these are the first choice. Great if you need something the same day. However prices can be at times much more expensive than other places, so always worth shopping around. The parts I required this time round were cheaper here.”

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Posted 3 months ago

“You ordered in advance and wait for it over 20 minutes won’t come back again”

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Posted 3 months ago

“I have been asked to write a review on something I ordered and paid for 10 days ago. I haven't recieved the items yet so.... The email has a "track your package" link on it which just takes me to a Paypal login rather than any tracking information so.... If I log in to Paypal there is another "delivery details" link, that just takes me to the payment details not to any delivery details.... All I can say is that I expect it will arrive, if it doesn't I expect Paypal will refund me and what I ordered is just going to do what it is supposed to, no more no less.”

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Posted 3 months ago

“Great value parts, lovely staff. Sorted!”

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Posted 3 months ago

“Best buy ever…….cheap and express delivery. Thank you!”

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Posted 3 months ago

“Hello I Had Outstanding Customer Service Experience at Euro Car Parts Isleworth Staff Was Nice and Fast Service Experience. Thank You”

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Posted 3 months ago

“Yes thanks”

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Posted 3 months ago

“Ordered my part online to pick up in store and went to the store and picked out up SIMPLE. Also staff were very helpful and friendly and knowledgeable when I enquired about something else.”

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Posted 3 months ago

“Easy and cooperative when dealing with issues”

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Posted 3 months ago

“It was great that my package came next day however I ordered LED lightbulbs and they came just as is, so no protective packaging. (Concerning)”

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Posted 3 months ago

“Ordered online, drove 15 miles to collect, the parts were considerably more expensive than other suppliers online (£31 when I could get them for £15 pair) but I needed them asap, so you pay for the convenience. Got home and went to fit my parts, 2 x boot struts. Only to discover that there was just one in the box. I checked the box, which states should be 2 in a box. Checked website and it stated price was for both sides. Returned to the store and explained the situation to the store assistant. Who was very apologetic, checked stock, which was zero, then informed me that he will order this in and I could collect the missing boot strut free of charge the next day. I returned the next day, different store assistant on the counter. I explained the situation to him and that a part had been ordered free of charge. He looked puzzled and stated that this not how these boot struts were sold. That they are sold individually, price on the website was for each strut! So £31 each, obviously making it £62 for the pair!!! I explained that the box stated there should be 2 on the box and the online listing stated that the price was for both sides. Assistant advised that this was incorrect, the listing meant that yes there are 2 in a box, but these are sold individually and the online listing of both sides didn’t mean the price was for both sides, but that the part was not handed LH or RH, and would fit both sides. I didn’t want to argue but I explained that the listing was very misleading, and that I could purchase a pair of boot struts elsewhere online for £15, as opposed to £62! Plus I had wasted my time and 90 miles, in the 3 x 30 mile round trips going back and forth to try and get this sorted. I asked for and received a refund, but left the store feeling frustrated. Overall very disappointed in the service, inconsistent advice given by different store assistants, misleading listing and ludicrously expensive price for something I could purchase elsewhere online for less than a quarter of the price ECP would try to charge. I have used ECP for many, many years, but I have to say this situation has left me feeling extremely frustrated, out of pocket with fuel, ECP have wasted my time and I will not be using them again in the future.”

Helpful Report

Posted 3 months ago

“I avoid coming here as the Staff are so slow and just give a don’t care attitude , Catford branch London , you order your parts and then wait while the stock is brought out , just waiting , even if it’s not busy , you just wait at their mercy, totally unnecessary , when your parts are brought out they almost slam them on the counter and walk away , no apology nothing . Get a move on and get some customer service training .”

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Posted 3 months ago

“Getting into fixing my own car and friends cars every part I’ve got is compatible smooth and hassle free”

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Posted 3 months ago

“From order to collection no issues, parts well packed and easy fit. Had gone off using Euro car parts over a previous issue but they have redeemed themselves with this order”

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Posted 3 months ago

“Easy to order, efficient service,quick delivery and easy to contact if there's a need”

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Posted 3 months ago

“My parcel is damaged and hasn’t arrived please send me a new one”

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Posted 3 months ago

Euro Car Parts is rated 4.3 based on 274,388 reviews