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Euro Car Parts Reviews

4.3 Rating 250,061 Reviews

82 %

of reviewers recommend Euro Car Parts

Company Reviews

Product Reviews

4.3

Based on 250,061 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

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Euro Car Parts 5 star review on 28th April 2024

Euro Car Parts 5 star review on 27th April 2024

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Euro Car Parts 5 star review on 24th April 2024

Euro Car Parts 5 star review on 23rd April 2024

Euro Car Parts 5 star review on 23rd April 2024

983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parts arrived on time. Despite using the number plate service, the rear disks did not fit and didn't look even close. Unfortunately, this meant purchasing parts in stock costing a lot more as needed car in a working condition due to a family emergency.”

Posted 1 week ago

“I'm a big fan of ECP. I've bought stuff from them for years and always had a good experience when collecting items from their stores. However, I was out when they tried to deliver my most recent order and trying to get through on their "new" phone system, to rearrange delivery, was nigh on impossible. The local store (Cardiff Bay) were great though and all worked out.... eventually.”

Posted 1 week ago

“Took 40 mins queue to collect items”

Posted 1 week ago

“Staff in branch were excellent. Online ordering and then trying to chase a lost order over the phone, useless!”

Posted 1 week ago

“Ordered some pioneer speakers for back of the van, sound quality for the price is all ok. The only problem was got confirmation to collect the order but they didn’t have so had to make an additional trip the following day. Not so good”

Posted 1 week ago

“Had my order delivered,but alas,it was the wrong part,no problem exchanging to the right part but I had to pay an extra £8. It would have been a good customer gesture if they offered me a small discount as I had to call into the branch to exchange parts.”

Posted 1 week ago

“Customer service at Wembley branch seriously needs to be looked at. All employees at the front desk works very slow and should not let a customer wait in line for more than 5-10 minutes max. Apart from customer service rest is good.”

Posted 1 week ago

“One man on the till, long queue. Long wait after, lots of staff in the back but a lot of standing about and talking. After the long wait I was given the wrong product, couldn't find my ordered item that was on the shelf to my right. Purchased items fine, reasonable prices, long wait.”

Posted 2 weeks ago

“Service is always slow and inefficient even for click and collect”

Posted 2 weeks ago

“Ordering the car battery and collecting it was straightforward and simple enough. However, the extra bit of customer service would have been nice such as carrying the car battery to my car. Opening the door for me would have been better but the person on the desk was busy on his mobile...”

Posted 2 weeks ago

“Nice products, but when I had to collect only one was available and I had to come back again. No indication was given of it, so then I could wait for everything.”

Posted 2 weeks ago

“I was promised premium delivery but the item wasn’t even dispatched until the day it was supposed to arrive”

Posted 2 weeks ago

“Having paid for express delivery not impressed that it took phone calls and 2 days to be delivered. No offer of money back I had paid for express delivery. No problem at all with parts ordered just delivery not wot expected.”

Posted 2 weeks ago

“Only ever 1 person serving customers at my nearest store, frustrating to be waiting up to 30 minutes during busy periods.”

Posted 2 weeks ago

“Didn't seem to be able to find my order total confusion.”

Posted 2 weeks ago

“I don't normally have an issue, but this time I had to go and collect my order from Cirencester, due to it not being delivered, not a lot of point of offering delivery if it's not going to happen.”

Posted 2 weeks ago

“I went to the shop to collect my order. The wait time was really bad, even though I'd already ordered and paid online. I just wanted to pick my item up, not wait in a que forever. The man was lovely when I eventually got to the checkout, not his fault he was upfront on his own.”

Posted 2 weeks ago

“Got stuck behind two customers one was ordering multiple parts for her car through a third party on her phone the other was asking for parts then not wanting them after the clerk had gone out back to find them so a bit of time wasted if only there was a separate desk for click and collect but that was my second visit of the day as the queue was much longer on 1st visit I decided to return later”

Posted 2 weeks ago

“I spoke to two of your employees both told me what car battery to buy, it was the wrong one I then had to take it back to Euro so waste of my time and still no car due to wrong battery and I didn't get refunded the delivery cost”

Posted 2 weeks ago

“I'm still waiting for my order. Hopefully, will get it anytime soon”

Posted 3 weeks ago

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Euro Car Parts is rated 4.3 based on 250,061 reviews