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Euro Car Parts Reviews

4.3 Rating 250,059 Reviews

82 %

of reviewers recommend Euro Car Parts

Company Reviews

Product Reviews

4.3

Based on 250,059 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

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Euro Car Parts 5 star review on 28th April 2024

Euro Car Parts 5 star review on 27th April 2024

Euro Car Parts 5 star review on 26th April 2024

Euro Car Parts 5 star review on 25th April 2024

Euro Car Parts 5 star review on 24th April 2024

Euro Car Parts 5 star review on 23rd April 2024

Euro Car Parts 5 star review on 23rd April 2024

983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts I ordered were incorrect and didn’t have a replacement in the store ,the member of staff shouldn’t be behind the counter he was rude and rushing about and stopped mid flow to speak to another customer and ignoring me in the middle of conversation , he took somewhat enjoyment out of telling me the correct part I’d ordered wouldn’t be in stock , so I had to go else where for a set of 600amp jump leads.”

Posted 4 weeks ago

“Ended up buying too many parts as website didn't make quantities clear. Fortunately a staff member in branch picked up on this and was able to issue a credit note, but then didn't act on it. Was told head office would need to issue the refund but could take 7 - 14 days. After nearly a week of not hearing anything about my refund, I contacted someone through the website who said they'd look into the issue but didn't seem to be able to find anything regarding a refund. Said they'd contact me when it had been resolved. I've still not not received an update or my refund.”

Posted 4 weeks ago

“Gave registration for part but one sold to me was wrong also didn't even ask if I needed help carrying car battery when I was clearly struggling”

Posted 4 weeks ago

“you are losing your competitive edge price wise---and introducing delivery charge makes it worse”

Posted 4 weeks ago

“Great price for the items I purchased but the local store interaction & collection was mediocre. 1 member of staff, long queue & an unwelcoming shop front.”

Posted 4 weeks ago

“An unusual review. Normally delivery is on time. This was days late despite selecting next day. Did have an email apologising that due to issues at the distribution centre, there would be a delay. As usual though prices are keen and everything fitted. Just a little disappointed the items didn’t arrive on time.”

Posted 4 weeks ago

“All good just parking at Uxbridge branch is nightmare”

Posted 1 month ago

“Extremely long queue times in store and the lady working the till was so slow! Lots of people talking and laughing out the back and rather than her ask for help, she just let the queue build. Took me 40 mins to pick up 1 thing!”

Posted 1 month ago

“Bit avarege this time, sorry. Part of my order was cancelled by ECPs forcing me to source from else where and when deliverd the box was left out side my front door ignoring the "this way up arrows" yes the box contained liquid. Why bother withthe arrow, your chosen courier doesnt pay any attention to them. Disapointing. So the out come is that your compentitor picked up the slack for the same price or less, for the sake of a decent courier I have to ask why use ECPs?”

Posted 1 month ago

“As always very long wait to be seen and collect parts on the weekend”

Posted 1 month ago

“PURCHASING: Buying online was an easy process. The payment was taken and confirmation for collection arrived not long after that. COLLECTION: We arrived at the Burton depot (a 40-minute drive) and entered the shop front. We stood at the counter for a minute or so, when a lady in a hi-vis walked the length of the counter without acknowledgment. I called after her but she was long gone. Some minutes later (still without service) another customer entered. Within seconds two things happened; a staff member appeared and placed (what was very clearly my items) onto the counter. Stood at the other end of the wide room, I called to him, that they were my items. He ignored me completely, then began to address the other customer (who rudely), said, he was here for a collection. Last time I checked, I am neither invisible nor have a quiet voice. I shouted to the staff member that I was also here to collect those particular items, right in front of him, and that he was to serve me first, for the most obvious reasons. Once I had his full attention I was duly provided with my goods and we eventually left. It is such a shame that the quality of your face-to-face customer service is in such contrast to the online side of your business.”

Posted 1 month ago

“Satisfied with the service provided and product purchased. Regrettaby, nut and dust cap missing from one of the product packages which has more than likely been returned. Luckily enough I had one spare that allowed me to complete the job.”

Posted 1 month ago

“I bought some Bosch windscreen wipers which were well priced and fine. My order was a click and collect which was speedy. Where Europarts let themselves down was at the point of collecting when all that could be heard was foul and abusive language emanating from the warehouse. Not a pleasant experience. A shame because they’re generally a good company, or at least they were when based at Stanway.”

Posted 1 month ago

“Ordered a part using the website using the registration of the car, picked part up before removing old part. The part ordered was the wrong part yet this was the only part offered for my car. Went to a different store and was rectified within minutes and was told that part wasn't even for my car. Very professional response and was sorted within minutes. Wrong part was refunded but could only score 3* due to the online app but otherwise it would have been a 5*”

Posted 1 month ago

“The shop was busy and only one till open. The part I bought was not really good product. But the people who work there are nice.”

Posted 1 month ago

“Ordered parts for click and collect, queue in shop was massive, took me 25 minutes to revive my item.”

Posted 1 month ago

“Bought online and message received the parts were ready, unfortunately they were not. Only one person handling the front counter despite a Q of people waiting to collect orders. Rest of the staff were in the back office”

Posted 1 month ago

“Good price, prompt delivery but the item does not fit despite including the correct reg. no. on the website serach.”

Posted 1 month ago

“The website kept on crashing so I had to borrow a works computer to generate the order. I think it would help if you retained the order longer than 7 day at the branch to be collected. All the parts arrives in good condition and were as described.”

Posted 1 month ago

“Light lens didn’t fit as well as original”

Posted 1 month ago

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Euro Car Parts is rated 4.3 based on 250,059 reviews