Name: Evans Halshaw
Rating: 2.30

“If I can give 0 rating I would. Awful, Negligent, Irresponsible and Careless are the some of the words I would use to describe them. They called me to inform the part has arrived and that I can bring my car in, booked my appointment for Friday 9am to pickup my car at 4pm. Dropped it off at around 8.45am and was not provided with a Courtesy Car. Called them at 3.30pm to let them know I will be there in half hour to pick up my car, I was told oh wait your car is not ready as one of the part is not yet arrived. How can some one call me to tell me part has arrived and accept my car and open it up and then realise oh, not the right part. What kind of Mechanics do they have ?!. Anyway I need to pick up my son at 5 but no car, refused to provide courtesy car so I had to use a taxi. I was told car will be ready by 6 so I can pick up Saturday first thing at 8.30am. Then later on Friday got a call saying it not be ready on Friday 6 rather it will be Saturday 9.30, then I called them at 9.15 on Saturday to let them know I am coming. I was told no part has not arrived it will be 11.30 now. They rang me at 11 and told me can't do 11.30 anymore as it's incorrect part still and told me it will be Monday now and offered me finally a Courtesy Car by which time I had completed all my shopping using Taxis (as in more than one). I had to take the day off on Monday to pickup the car and again, not ready at 8.30 on Monday, then it was 9 and then it was 11.30 and finally completed and pickup my car at 12.30. I had 3 issues to resolve with the car, fixed 2 and told can't fix the other as they think everything is fine ?!! Worst dealers ever, they just want new customers and once you are a customer then forget about anything, you practically don't exist. A word of advise even after all this if you are going to use them then call 3 or 4 time to get them to check every single part and ensure it will fit your car or better yet get them to send you the part number they have so you can check yourself, after which it will be unlikely that things can go wrong but I am sure they will manage to surprise you. This was in Evans Halshaw Vauxhall Leeds in Gelderd Road near Shell.”

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Posted 5 years ago

“My Mum bought a car from the Wrexham branch 9 months ago. They lost the service book to start off with, we should have taken this as an omen! She has just found out that although she was told a year tax was included it was only taxed for six months! They also haven't even registered the vehicle to her hence no tax reminder...disgusting. Looking at her paperwork the log book is a photo copy. My Mum has been distraught and we are angry to say the least! I bought a car off them which was more expensive and they couldn't have been more helpful...funny that isn't it.”

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Posted 5 years ago

“Don't care about the customer”

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Posted 5 years ago

“Bought a car last month and paid a refundable deposit of £200 to bring my new car from another Evans Halshaw showroom for me to look at and buy. It was agreed that this £200 deposit would be refunded straightaway once completion of the sale was completed. The sale of the car was completed on 22nd Feb 2020 and i was told i wiuld receive the refund no later than 5 days later (24th feb 2020). It is now 3rd March 2020, 21 days after deposit was taken and still NO REFUND! Contact Evans Halshaw they said they have processed it but checked with my bank and there are no refunds showing or even pending. MORALE OF STORY DON'T BELIEVE A WORD CHESTER BRANCH OF EVANS HALSHAW TELL YOU AS IT IS ALL LIES!”

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Posted 5 years ago

“Yep I totally agree, Evans halshaws are crooks don't be fooled by them, found out 2 months after buying my car off them it was from a motor auctions,I will never buy a car off them again, not bothered contacting them because they'll just fob me off, I can't be bothered with all the hassle”

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Posted 5 years ago

“sold me broken car, i contacted service center next day and for 4 weaks they did absolutely nothing, managers do not answer on emails, and when u call, they saying we will call you back, what is not happening”

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Posted 5 years ago

“I have never been treated so badly in all my life. I had an agreed deal with Evan's Halshaw Vauxhall in leeds. my old car was valued on site and test driven by them for part ex on a new car. I paid the deposit signed up for the car I even paid in full as requested over the internet at home the same day. They rang me next day saying I had to pay 700 pounds extra as they said the part ex they were giving on my car was not actualy worth it to them!. This is after the deal was done signed up and id paid in full. all that was left was to collect the car. This company is an absolute disgrace. they use very dodgy dealing practices at best and actualy break the law. Trading standars told me I had a legally enforceable contract and they are in breach of it. I am currently dealing with trading standards and taking legal advise as well I get free through my house insurance.”

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Posted 5 years ago

“Called in to ask for some information regarding a new purchase Vauxhall Astra at the Hull branch spoke to a James Henderson very helpful chap he said he would look into sourcing a suitable car, that was a couple of weeks ago, received a phone call from another sales person at the branch did not get his name but what an arrogant rude person in fact I did intend to call back in this week with a view to purchasing a new car but not anymore after listening for a good ten min to this so called sales person, the abuse was down to me not giving him a straight answer am I buying or not if not I might as well put the phone down on you that was just a small portion of an arrogant so called sales person, well Evan Halshaw Hull one less customer to abuse, needless to say I won’t be purchased my new car from you.”

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Posted 5 years ago

“AVOID!!!!!!!! Would put 0 stars if I had the option! Total CON ARTISTS!!!! Purchased a Mercedes A class from Evans halshaw Gateshead. 11 faults in 11 months not what you expect on a £11,630 car! Only had the car 8 months of actually owning it as it has been in the garage for 3 months! Was told that the car was at Mercedes garage - YET ANOTHER LIE as we contacted Mercedes and asked where our car was to which they replied the car has never been to a Mercedes garage anywhere in the UK! We then contacted Evans Halshaw again for them to turn around and say well actually it’s in a garage in South Shields which is an approved garage, as they could not get my car booked into Mercedes! YET ANOTHER LIE! We rang Mercedes back and they said they could book my car in straight away and we could bring it straight in!!! Once I got my car back, I had not even driven off the forecourt and my engine management light was back on (the issue I took my car in for 2 weeks prior) NOT ONLY THAT... They Wangled the figures when we bought the car - told that this is usual practice so we could justify getting a decent trade in price - told this wouldn’t effect us! YET ANOTHER LIE now when trying to get a refund for this car we were told because of the “wangled figures” that they are offering us thousands of pounds less!! Absolute joke!!! Yes there has been lots of work done on the car, but we paid for a warranty to cover it! Considering I am 6 1/2 months pregnant and they give me my car back after air bags malfunctioning and being told that it had only had a sensor being done on it is an absolute joke! Then to be told from The manager, Matt Potts that we’ve “just been unlucky” is absolutely disgusting when asking if he would put his pregnant partner or daughter in that car! Total lack of respect and disgusting attitude!”

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Posted 5 years ago

“AVOID!!!!!!!! Would put 0 stars if I had the option! Total CON ARTISTS!!!! Purchased a Mercedes A class from Evans halshaw Gateshead. 11 faults in 11 months not what you expect on a £11,630 car! Only had the car 8 months of actually owning it as it has been in the garage for 3 months! Was told that the car was at Mercedes garage - YET ANOTHER LIE as we contacted Mercedes and asked where our car was to which they replied the car has never been to a Mercedes garage anywhere in the UK! We then contacted Evans Halshaw again for them to turn around and say well actually it’s in a garage in South Shields which is an approved garage, as they could not get my car booked into Mercedes! YET ANOTHER LIE! We rang Mercedes back and they said they could book my car in straight away and we could bring it straight in!!! Once I got my car back, I had not even driven off the forecourt and my engine management light was back on (the issue I took my car in for 2 weeks prior) NOT ONLY THAT... They Wangled the figures when we bought the car - told that this is usual practice so we could justify getting a decent trade in price - told this wouldn’t effect us! YET ANOTHER LIE now when trying to get a refund for this car we were told because of the “wangled figures” that they are offering us thousands of pounds less!! Absolute joke!!! Yes there has been lots of work done on the car, but we paid for a warranty to cover it! Considering I am 6 1/2 months pregnant and they give me my car back after air bags malfunctioning and being told that it had only had a sensor being done on it is an absolute joke! Then to be told from The manager, Matt Potts that we’ve “just been unlucky” is absolutely disgusting when asking if he would put his pregnant partner or daughter in that car! Total lack of respect and disgusting attitude!”

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Posted 5 years ago

“Worksop Branch closed down suddenly, to no fault of my own I had to cancel my Emac plan and they charged me £30 for doing this.”

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Posted 5 years ago

“Paid deposit for car but went on and sold car, very poor customer services and sales man”

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Posted 5 years ago

“Evans Halshaw are a bunch of incompetent crooks who sold me a faulty car and have the worst communication ever. They're unreliable and I will never be buying with them again. Wouldn't even provide me with a temp car whilst mine was being "fixed" even though I was entitled. They are crooks!!”

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Posted 5 years ago

“I wish I had read reviews before I purchase. The staff lie just dont buy anything from them Nothing not even a tyre”

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Posted 5 years ago

“Shameful service Took my car in under warranty and they can not even look at it for 18 days due to backlogs,! They can’t even provide me with a courtesy car as there are none available ! They can sub contract my repair out though through an approved VAT registered garage but they didn’t tell me that I had to find that out myself! This mess has not only affected my disability, it has impacted on my work, my hospital and drs appointments. Told I would receive a call Monday just gone and still waiting 4 days later! When you do try to call the dealership you go through to their call centre instead! Disgusting!”

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Posted 5 years ago

“Terrible Took my car in under warranty with a fault and they can’t even look at it for 18 days due to backlogs! EH can’t even give me a courtesy car as they have none available! This has had an impact on my disability, my work, hospital and drs appointments Shameful service”

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Posted 5 years ago

“I have never been treated so badly in all my life. I had an agreed deal with Evan's Halshaw Vauxhall in leeds. my old car was valued on site and test driven by them for part ex on a new car. I paid the deposit signed up for the car I even paid in full as requested over the internet at home the same day. They rang me next day saying I had to pay 700 pounds extra as they said the part ex they were giving on my car was not actualy worth it to them!. This is after the deal was done signed up and id paid in full. all that was left was to collect the car. This company is an absolute disgrace. they use very dodgy dealing practices at best and actualy break the law. Trading standars told me I had a legally enforceable contract and they are in breach of it. I am currently dealing with trading standards and taking legal advise as well I get free through my house insurance.”

Helpful Report

Posted 5 years ago

“My partner have purchased used Honda at Evans Halshaw Citroen Mansfield. Car came with faulty clutch, noisy engine and notchy gear box. Been advised to go for warranty repairs to nearest Evans Halshaw which is Ford Rotherham. After many repairs all faults still there and found pieces of sealant on oil dip stick and had oil leak after one of repairs. Have sent formal complaint to Citroen Mansfield two weeks ago but got no response....”

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Posted 5 years ago

“Where do I begin, so we spotted a really nice looking car with Evans Halshaw Nissan, Middlesbrough. Tried calling them to arrange a viewing no answer so kept calling and I think on the fifth attempt it got answered and they confirmed yes car was here and could be viewed. Collected my parents who the car was for and drove an hour to the garage. Now the fun really began, the car was unsafe to drive due to issues with the brakes however we were assured it would all be fixed, we agreed a price and we also agreed to pay a small bit extra to have the paint work done to a better standard. A week was agreed for collection and off we went very happy with my 70 year old parents purchase. Two days before collection had a call from the sales guy car is here looks great when do you want to collect, arranged a time of 10am two days after the call. The day of collection came we set off nice and early and were well enroute when we received a call to say the car won’t be ready. We turned up anyway assured the car would be done for the afternoon. We paid again we trust people why wouldn’t we it is after all a major dealership. With four start trust pilot rating. So come Friday afternoon now seems the car is still unsafe as it has failed mot and needs a new caliper. Asked for my money back and told it will take days??/? What with Bacs still waiting for either my money or the car to no avail. What a shambles this place is, the staff are pointless and god they are useless. Avoid at all cost go try anywhere else but here.”

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Posted 5 years ago

“Tried to move a car from 1 branch to another , filled out online form like i was asked to do, paid £200. Car was reserved for 48 hours but no one picked up the order so car was released and is back on website for sale. Called both branches involved each blamed the other. Hopeless. I will go elsewhere”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Evans Halshaw Reviews