Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 374 Reviews

32 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sold the car with a tire pressure issue which was supposed to be sorted before i collect it, it wasn't so they booked me in later to fix that and for over a year they had me bouncing between Aston and west brom while they held the car and made me pay for alternative means to do my commute. They were never able to fix it at either branches so i took it to a local garage who sorted it on the first try. They really pushed the upsell and made me end up buying the service pack and warranty pack, but of course the warranty doesn't cover what matters. There were other important issues which arose over the following month i bought the car including a coolant leak which caused it to overheat and shut down as well as a leak under the gearbox, did they even do a check on the car when they recieved it? Again bouncing me around the branches and taking time out of my day to juggle my day job and sort this all out over a duration of around 15 months. The manager at the west brom branch (steve) even told me "well you shouldn't have bought the car then". The aftermarket at Aston (carly or something) were useless and no technician was able to fix the issue even after a specialist vw and audi centre had found the problem and communicated it to them. Absolutely disgusting how unprofessional, incompetent and disorganised these guys are. Put me off evans halshaw entirely and now i tell everyone about this experience, to avoid this dealer and to make them aware of how these salespeople just want commission off you by flipping faulty cars with false promises.”

Helpful Report

Posted 4 years ago

“Went today to buy a car from evans halshaw Ford Lincoln.I had no part ex and was paying cash. All was going well, took the car for a test drive, talked to the salesman who was perfectly fine. I then made it quite clear that it was a second car a run-about, all was going well and I agreed I would buy the car .I was then told there would be a administration fee which I thought ok. Then he did the usual car sales bit trying to sell me paint protection gap and warranty cover I gave the impression I wasn’t interested. What happened next was unbelievable and totally unprofessional. At this point, in a normal car garage, they go off to another room to ok the deal with their manager but not in this case! He sat with his manager no more than 4-5 metres away and I could hear everything the manager was saying to the poor salesman giving him a real good dressing down for not selling me any products! I was so angry I made my way over to them and said starring at his manager, that I heard everything he said and that I no longer wanted to buy the car I then said sorry to the salesman and left. I honestly couldn’t believe it and I certainly wouldn’t go there again.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Rude and arrogant service manager. Errors made by the mechanics and no apology offered. Please avoid using the Coatbridge service department, your new better googling it and having a go yourself.”

Helpful Report

Posted 4 years ago

“Avoid this company at any costs. Their services are below any common sense imaginable. Our car broke down while still in warranty and after 2 weeks we have no updates apart of someone is looking into it. On top of that we were promised a loan car which haven't got it so far.”

Helpful Report

Posted 4 years ago

“Car broke down within 3 weeks. Evan's to check for safety recalls or rate them. Poor after sales service and misinformation of returns policy. No goodwill gestures available and 2 weeks of getting a car sorted. Warranty admin are at best, poor. Avoid Evan's halshaw sighthill.”

Helpful Report

Posted 4 years ago

“10 weeks into ownership my reverse camera malfunctioned. 9 months in still not fixed and now not responding to calls or online contact. Multiple workshop visits. So many calls I have lost count. If you had just done your job when I reported it we would not be in this position. The worst customer service I have ever received , follow the consumer act 2015 to deal with this lot.”

Helpful Report

Posted 4 years ago

“Took my focus RS for its annual service to Evans halshaw Bury expecting a phone call to collect. Received a phone call at 11am advising that the car was in the lifts and there now was a broken brake pipe with fluid gushing out. This was not the case when I arrived as I had driven 8 miles to bring the car and would have had no brakes ! Long story but when purchasing the car was given a 5 year manufacturer warranty which Evans halshaw now deny giving as dealer principal and salesman have left. Evans halshaw now are charging me on top of a £240 service £95 to fix the pipe that was damaged in their care. Every time my car has been in with them I have had nothing but trouble the bonnet for scratched and they have no knowledge of resolving RS problems they can only deal with standard cars. My wife has for the last 20 years purchased all her cars from them this week she switched to Land Rover I am also next week trading the RS with Porsche. They have lost loyal customers through pathetic customer service and inability to fix the vehicles they sell to you themselves . So disappointed . Going to sign off the invoice paid with dispute as tired of dealing with them and just want to cut loose now .mechanic was Simon and was backed up by service lady Karen .”

Helpful Report

Posted 4 years ago

“After they admitted to not knoqing what was causing the problem and that they would get Citroens advice, we took the vehicle to another dealer who stated in writing that the mis matched tyre ws the problem, and that a matching tyre should have been fitted in the first place. We called Evans Halshaw with this verdict only to be told that Citroen claims we need two new tyres when we get a puncture. Who ever heard such utter nonsense? The dealer fitted the wrong tyre and now expects us to pay to fix their problem. Steer clear, it's delers like this one that mange to perpetuate the industries bd name.”

Helpful Report

Posted 4 years ago

“Bought a car from Edinburgh branch. Within 7 weeks was back to the garage 5 times with 3 problems. Still not fixed and have had the car for 6 days after just getting it back after 7 days. The manager ( if that's what you call him) is so rude could not care less and thinks this is acceptable. Never ever buy from the mr hooper is terrible and if the manager is bad the rest are leading by example trust me there just as rude and uncaring”

Helpful Report

Posted 4 years ago

“I bought a car from them for work during lockdown. The day after I started work, the coil pack went. They said they could book me in for a repair in 3 weeks even though it was only a 10 minute job! I had to get it repaired elsewhere for £265 otherwise I would have been out of work. They said they would pay that bill out of goodwill. I handed them the invoice. I never heard anything. I chased them up several times but didn't get anywhere. I had been their customer since late 2015. This is the most disgusting treatment of a client possible.”

Helpful Report

Posted 4 years ago

“'WARNING - do not purchase a car from this dealership ( Gloucester ) , they actually advertised and sold my 21 year old daughter a car claiming it had 12000 miles on the clock ( from the trip counter ) when it actually had 39000 on the clock. When returning the car NO compensation was offered for their mistake BUT they had the audacity to charge her £150 to return the car the following day claiming she had driven over the 250 mile limit allowed to return a car. She lives nearly 200 miles from the dealership ! Oh and as she had to leave a £250 deposit to send the V5 given she had private plate they are deducting the money from this. The sales assistant Connor is so far refusing to answer emails resulting in no other option but for her to claim a refund through the small claim courts. This was a significant purchase for a young girl that has only left a bitter taste in terms of what should have been a joyful experience, shame on you Car Store !”

Helpful Report

Posted 4 years ago

“The car (Renault Zoe) was brought in due to no heating working and blowing out cold air regardless of temperature set. It was booked in in 25th March 2020. When I arrived I was told they could not get parts so to wait until after lock down. I booked and brought it in 7th August and collected it Friday 11th August. I was told the heating had been tested and was working For the second time when the car has been booked into their centre, despite me requesting for it to be charged it was never charged. I drove home (30 minutes) with heating on and it was still blowing cold air) I rang straight away and was told to test it over the weekend. It was till blowing cold air. I complained that it had not been tested and I was told to pay for a re gas to solve the problem, (which I did) I booked it in again 26.8.2020 and the service manager said he would try and get me a courtesy car (Almost 7 weeks ago) I heard nothing about a courtesy car and no update on my car. I rang 3 weeks ago was kept on hold for 40 minutes then disconnected and then rang again to be told the Manager was getting me another Zoe and would call me back. Of course, as usual no return call. I have no idea what is happening, have no car and have no explanation of what is happening, when the car will be ready and no sign of a courtesy car .They have had my car now for around 6 weeks with no calls or explanation. I rang last week and was told they were awaiting a new part and it would be ready last week. As usual having heard nothing I rang today 25.9.20 and a very rude member of staff said they were taking the battery out and the car had been booked in for next week (7weeks since they got it) He shouted at me that they never give courtesy cars due to Covid and I pointed out his manager said he would try and get me one. This is utterly appalling. no one has even had the courtesy to ring me and explain what is happening. Disgraceful customer service and useless manager whom I asked to call me back once again did not bother.”

Helpful Report

Posted 4 years ago

“My car went in for service at E H Hemel Hempstead. no problems to report - had asked when l made booking to collect at 3 - was told that wasn’t on my form & might be 5pm Got phone call to say there was a fault with the ignition & part needed to be ordered, take 2-3 days. I asked how come as never had an issue with the ignition- no reason given. I asked for courtesy car - “No due to Covid” So l can hire a car & EH will pay for it - “No” So l bring a fully working car to your garage for servicing And l am now to be without a car for 2-3 days???? “Yes” No customer service, just don’t care attitude This is my 3rd car from EH, it will also be my last Cancelled my service plan”

Helpful Report

Posted 4 years ago

“Had to use Evans Halshaw for 2 year warranty service, vehicle has only done 18k miles. They rang me to say the Brake shoes had a lip on them and brake pads were 95% used, both in dangerous condition and brake fluid needs replacing at a cost of nearly £300. Luckily I have a local mechanic (X Evans Halshaw) who would do the repair it, he looked at the vehicle the same day and said no lip on brake shoes and the pads were 50-55% used. Just trying to rip me off, possibly by scaring me but with 40 years driving I knew the brakes were not faulty.”

Helpful Report

Posted 4 years ago

“Bought a car from Evans halshaw Citroen in Hull ,several minor problems that they said they would sort 6 months down the line still waiting ,also no service book and manual for the car ,constantly ringing and e- mailing to try and get them to no avail just glib 'its coming', waiting for Citroen to send ,may as well say waiting for God to print ,do not buy from them at all costs ,poor after service and sales assistants who appear to be frugal with the truth .”

Helpful Report

Posted 4 years ago

“6 month to replace radio, still not done ,i have a extended warranty, pish poor .”

Helpful Report

Posted 5 years ago

“Shocking experience customer service appalling tried to put price of car up after paying the full advertised price,had to wait 5 weeks to pick car up and it had bulbs out wiper blades split yet it had been in their garage for there check and a mot now the wheel barring are playing up terrible noise. Don't buy from here.”

Helpful Report

Posted 5 years ago

“Avoid avoid Evans Halshaw Gateshead Vauxhall salesman iain waste of time lost a deal because he spat his dummie out cars are in terrible condition car I looked at 66 plate Vauxhall corsa sting in red cigarette burns in carpets stained seats ex wasn't worth the money”

Helpful Report

Posted 5 years ago

“What went wrong was the salesman out of his depth every ishue I had with the car he didn't believe me the car its self was in bad condition inside and out cigarette burns on carpets stained seats door cards stained ex they refused to purchase the car pass for this car which ended deal for me cost £25 the car its self over priced for the condition 66 plate Vauxhall corsa sting red salesman name iain Evans Halshaw Vauxhall Gateshead”

Helpful Report

Posted 5 years ago

“My Renault Zoe has now been booked in with them for the 3rd time. There was a problem with my heating so booked it in in April only to be told when I arrived they could not get any parts so to take it away. Booked it again 2 weeks ago and was told it needed re gassed. Charged me for the repair and I drove home. Absolutely no heating so rang them straight away. Left 5 messages that day and was told the person who knows about this is on another call and will call you back in 30 minutes (That was 1 week ago). I put in a complaint through their Resolver system which they ignored. Resolver sent them a reminder which again they ignored. So today I rang them and explained what happened Not a word of apology nor an explanation as to what happened, I could not get a courtesy car due to Coronavirus (Curious this does not stop them selling cars).This must be the worst company ever. Rude unhelpful staff, no apology or explanation as to why they did not even check the repair.”

Helpful Report

Posted 5 years ago

Evans Halshaw is rated 2.3 based on 374 reviews