Name: Evans Halshaw
Rating: 2.30

“I bought a used car from Evans Halshaw and the service book had been stamped to say the car was in good working order, when in actual fact a service had NOT be carried out. On receiving the vehicle the AC was not working and there was a slow leak with the coolant tank. After a barrage of emails between myself and the company spanning over 10 months, Evans Halshaw finally agreed to rectify the coolant leak (a known problem with the Ford Focus) The coolant tank was replaced and had apparently been ‘road tested’ when we collected it. On driving my car home on the M4, the engine light came on and a we lost all power to the car having to making an emergency stop on the hard shoulder. Luckily I am covered by the AA roadside assistance who came and when they completed an under bonnet inspection could see that the hose to the coolant had NOT be reattached and that the car had no coolant in it. The engine was a write off. Evans Halshaw eventually agreed for myself to bring the car back and replace the vehicle with a new engine a their expense. My car was in their garage for 108 days. Finally when it was ready, an MOT and service had been carried out as these had both expired whilst the car as with them, and the service book had stamped once again. I was reassured that everything was in excellent working order and that the car was safe to drive having just passed it’s service etc the previous day. Leaving the forecourt and driving home (approx a 6 mile journey) I checked under the bonnet. To my disbelief the coolant level was showing well below minimum again! If my journey had been any longer than it was, history would have repeated itself and Evans Halshaw would be replacing another engine for a second time. I have since contact Newport Evans Halshaw again today to let them know that they have provided me with a car that was not in a drivable condition, and a staff member there then suggested that I drive the car back to them! My car is not safe to drive in it’s current condition and on my refusal to make that journey to them they have just had someone drop off a bottle of coolant to my home address. I have topped up the coolant and will make a small journey to see if it drops again, which would indicate there is still a problem with the coolant tank after it being replaced. The customer service is forever below average with all staff members who work at Newport Evans Halshaw, who do not appear interested in the disruption and annoyance that this has caused myself. A lack of communication between its staff and mechanics has caused me huge frustration over the 108 days whilst waiting for my car, with many promising that the car would be ready sooner rather than later and that all safety checks had been carried out when it is my belief that these checks have not been carried out. I have never had such poor customer service from such a well known company, who from day one has made me feel that I am the one inconveniencing them, all the while it is their severe lack of competence and poor work ethic that I have been put in potentially dangerous situations time and time again.”

Helpful Report

Posted 3 years ago

“They send customers to other non evanshalshaws garages to do the repairs they cant fix.theu font have the equipment or tools repair the cars they sell .shocking unacceptable service.i dont know how they have a traders licence if they cant repair the cars they sell .”

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Posted 3 years ago

“Evans halshaw shiremoor- Hands down the Worst car I’ve had in my care to date. Went to look at bmw 4 series with allegedly 1 owner… was reasonably happy with car and asked as part of the deal that chips in paintwork on bonnet were fixed and dents in doors to be pulled out, which was all fine and good. Went to collect car following day… this had not been done, asked if I could take the car to Gateshead branch to have body work done which I was told would be fine… went down to Gateshead branch to organise a date the following day… Gateshead branch had no idea about the arrangement, got told to drive home and shiremoor would collect car from my home. Car got collected to have bodywork dealt with… but only the dints one side of the door as apparently paint man wasn’t in to deal with bonnet… wasn’t very impressed at all. So anyhow cracked on drove car 1 mile and drive train error came up on dash rang garage who agreed to pick car up following day to look at it, so baring in mind this car had 1 owner APPARENTLY I went to find service history of vehicle in glove compartment and found a sold receipt from 2020 so that of course makes 2 previous owners not the apparent 1 so I then called the previous owner as of course there was a phone number there… who advised me that the car was a death hazard and they didn’t trust the car and apologised that the vehicle fell into my hands. Called shiremoor and asked once again how many owners this car had which I was told again just the one… at this point all trust was lost I knew they either didn’t have a clue or are complete liars… but not only this I found sensitive documentation about someones drivers liscence details alongside address etc who had test drove the car the week prior in the glove compartment. Now we are in the middle of a global pandemic so the fact I’m finding all this firstly screams out this car hadn’t been cleaned at all and had put my 4 month old baby at risk.The Car ended up being rejected back to the garage within 3 days. I simply wouldn’t purchase a vehicle again from evans. Ended up being unable to get any credit after this episode. Luckily my partner managed to purchase a car on my behalf from a main BMW garage. Do yourself a favour always take yourself to a main dealer. Don’t buy from evans they don’t know what they are selling you they fell deeply below standards. I Wasted £80 on a tank of fuel, £50 insurance admin fees and a lot of my time. Absolutely disgusting And just to add I had to change my babies nappy on bathroom floor in the car garage as there was no changing facilities. Which wasn’t too pleasant either so please sort this out for other customers.”

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Posted 3 years ago

“evans hallshaw gateshead, grab your money for a brand new car, then when it needs repairing under warranty, they give you the run around, talk to you like you're an idiot, 16 weeks and told it will take another 8 weeks before they can repair. i would not believe it, if it was not happening to me.”

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Posted 3 years ago

“We bought a used Toyota Yaris less than 3 years old in the middle of June. My partner complained of it being noisy but just thought they were noisy cars. However it was necessary for me to drive it a couple of weeks ago Immediately I knew there was a wheel bearing gone on it. She had only done 1100 miles in the car. It was 2 weeks outside the 3 months warranty but it was obvious this had been gone for a long time. We took it back to Evans Halshaw at Burnley who weren’t interested but said they would have a look at it. They contacted us to collect it and said they weren’t prepared to do anything We also asked them about the brakes that were grinding. They said they put new disc pads on before she got it. We were disgusted and took it to a reputable garage. They found that the wheel bearing was on the point of collapse and this couldn’t have happened in 1100 miles. Also the brake pads were down to the metal and were the original pads fitted when the vehicle was manufactured three years ago. Why did they lie and say they had fitted new ones. I would not buy a nut and bolt off them. Do not expect any after sales backup if you buy from them. I am keeping all the parts in case anyone would like to see them and a reminder never to buy off Evans Halshaw again. No wonder they only have 2 stars they don’t deserve that”

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Posted 3 years ago

“Do not buy a car from Evans Halshaw! i got drawn into buying a Ford Focus that looked decent on photos that not only do they just polish up the car etc and use quick repair alloy paint but they seem to even photoshop and edit photos so you cant see scratches and dents. They falsely advertise that vehicles come with service history and will be serviced before sale, now lets get onto my experience. Bought a Focus 14 plate with 62k miles, claimed full service history yet its had two services both low miles so its had two services in 7 years? they told me the car would be checked and serviced before delivered and was it? nope...car turned up with no coolant, oil just on minimum, water for washer fluid etc and brakes were shot to bits! They sold me the car with faults, horn not working, parcel shelf broke, no matts, cig lighter not working, gearbox juddering which amazes me that they had the cheek not to just sell me the car with a gearbox broken but to happily drive it 120 miles to me for delivery and hand me the keys!! took them twenty something days to fix my gearbox and sent someone to fetch it and drive it back to Blackpool 120 miles with a broken gearbox..the logic! Its clear to me now that they do zero checks, they rely simply on the previous owner to of looked after the vehicle and do nothing they are simply just there selling as many cars as possible regardless of the state of them! i also realised a few days in that my cars boot lines dont line up equal so the previous owner either took a rear end or reversed into something but either way its not recorded. Sold me a doctored up car and didn't care, they covered up things so about time warranty ran out and i was hit with failing parts and they didn't care! previous owner clearly wanted rid so just threw it at these lot to sell it someone else so its their problem. - Never serviced my car but promised 3 times - Sold/delivered with broke gearbox and other faults - Sold with below minimum for fluids - Wrongfully stamped the book when brakes etc wasn't checked - Took their time fixing my car like i didn't need it! - Delivery was a man who left wrappers on my seats and a coffee in my door and just had me sign and ran off!”

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Posted 3 years ago

“Absolutely disgraceful customer care after discussing a vehicle at evens Halshaw Sunderland with Barry the salesman we told him we were driving up from Evens Halshaw Middlesbrough to view and possibly buy, when we got there 40 minutes later we were shown the car then informed it was already sold, no phone call no apologies or explanation couldn’t speak to the salesperson (Barry) he was busy well thank you very much Barry the salesman what a waste of my time and fuel to get there to be told they have sold it in the time we drove to the dealership, stay away from these unprofessional cowboy salesman who can’t even offer an apology”

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Posted 3 years ago

“Ordered car got a personal video as to far to travel payed for delivery and bank transfer of £19995 for vehicle had to get tax and insurance for vehicle before delivery vehicle arrived no fuel chipped windscreen .which I’m still waiting on them replacing scuffs on body tyres with just over 3 m On them no paper work to say if vehicle had been serviced before delivery no manual or service book you would think after paying that kind of money for a car they would try and keep the customer happy .have taken car to pentland landrover and payed for a service myself .im still waiting on a curtesy call but not interested in customer after they have your money very poor service .”

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Posted 3 years ago

“People seem happy with their purchases but its all very well until you encounter an issue. 1 star is generous for the complete lack of any service and response to my emails to their so called customer service line (4 emails sent by me and the warranty company Pendragon has lodged 3 formal complaints also and zero response) The service Dept no longer respond to my direct emails of which there has been well over 20 emails where none of the promises have been kept, preferring to brush this matter under the carpet, constantly i was given excuses,saying they would get me an answer the following day, but then time and time again it is completely ignored or forgotten with no resolution. I bought a second hand car that was delivered to me with a fault, which left my rear tyres heavily worn on the inside and a loud humming noise from the rear of the car. I was told to take it to a dealer to get checked, which isolated the issue through their diagnostic tools. I followed all of the instructions from Evans Halshaw fully and have been noting but patient, but now they have completely stopped responding to my communications leaving me without any solution or information and i am stuck with a 120000 pound car i feel uneasy about using now (this has now been going on for over 3 months) All i want is for someone to communicate and let me know what can be done about it. I am not asking for the moon here.”

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Posted 3 years ago

“My experience would take far too long to fully explain. I went to the Evans Halshaw in Milton Keynes. I do not know the salesman name in question because he never introduced himself. He couldn’t have been less interested if he tried. He was so incredibly unfriendly and so unhelpful. When inspecting my car for a part exchange,which is six years old, with a dent in the side & some scratches,he screwed his face up & criticised my car! I’ve never felt so uncomfortable, ever. I had to leave. It felt like my small budget was no interest to him. I went to another garage that day & was treated with respect & I’ve reserved a car. I’ve submitted a complaint to head office.”

Helpful Report

Posted 3 years ago

“Back in THE START June 2021I bought a car after being sent a personal video of the car, i called and spoke to Jamie the car salesman who described the car and assured me any issues would be rectified before it left to be delivered. Now this car cost almost £20k and i knew of recalls which were present on this type of car, again i was assured they'd all be done prior to delivery... so i bought it. So delivery day comes, the car had the exact issues with iot that were supposed to had been checked (and as the salesman said) double checked BEFORE it was delivered.I wont go into it and bore you all but its taken me ALMOST 3 months to get the car sorted by a DS dealer and only today i got everything done , its now 20th AUGUST! I had to open a case against them using resolver and finally the manager agreed to pay for the issues but would not compensate me for the 4 round trips at 80 miles each, the time i had to take off work and the stress of having to use hire cars while all this was done. sorry to say i definitely do not recommend this company.”

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Posted 3 years ago

“Bought a 2017 blue bmw 335d three weeks ago, newcastle for £19500 and had delivered supposed to be excellent condition, but on car coming of transporter I saw a couple of scratches on door, and the front bumper headlights windscreen covered in stone chips. I immediately phoned them back, to be told what do you expect from a car 4 yr old. Because car was a hugh spec and inside was stunning, I priced up a bumper respray which was £400 and asked whether they would go half's. They replied immediately they have want car back, which let to my suspicion why the car was wanted back. I paid a specialist BMW garage to check car and found it was accident smashed and not recorded. Lift bonnet and it was the left suspension turrent with diabolical sealant around new repair and the sticker still showing on new inner wing. I got my money back after 5 days but was out of pocket as had sold my car so no vehicle and asked whether they could help with hire car, I'd paid insurance and then cancelled it with a fee for doing so. The manager told me where to go? Surprise surprise car is for sale again today in same garage for £500 quid less, and no mention of accident damage. Be ware of evans halshaw.”

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Posted 3 years ago

“Awful unprofessional staff Beyond a disaster staff have no clue on customer service”

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Posted 3 years ago

“I bought a car Edinburgh Vauxhall have had nothing but trouble with it, was still under warranty had it checked over by other garage bill to fix all issues £1500 Halshaw say it’s jst wear and tear and warranty doesn’t cover it.”

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Posted 3 years ago

“Evans Halshaw Wolverhampton Aug 2021 I reserved a Van and paid a deposit on a Thursday following a video sent to me . I then had a call with the salesman to complete and sign the order forms. On the Friday I paid the full balance for the van and was told he would call me to sort delivery. I had a duck and dive session Friday afternoon through to Tuesday morning where no one was ever available to speak to me and no one ever called me back Tuesday after I received a call from the salesman saying a small issue, they were going to refund me as they were not selling the van to me as the price was wrong and they wanted more money for it. I asked to speak to a manager who after me chasing 3 times eventually rang me at 6.45pm on Tuesday evening . He advised me that he was not selling me the van as it was advertised on both their website and auto trader at the wrong price.. He was really rude and would not look at a discussion, told me I can do what I like he was advertising the van that evening even though he still had my money. We are now at Wednesday and the van is advertised and Evans Halshaw have not refunded the money or returned a call following a complaint I raised. All in all I would not ever by another vehicle from such a company who have no respect for their brand or customer service.”

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Posted 3 years ago

“AWFUL The issue that I have experienced was: I placed an order for a used Vauxhall Astra on Thursday 17th June through the Evans Halshaw main website - this part was great and very easy to use. I selected delivery on Sunday 20th June - the dates were pre-determined on the website and it appeared I had free choice. First thing on Friday (18/6) morning, I received a telephone call from a salesman at Ford Rotherham. The telephone call started with saying the car could not be delivered on Sunday, the only reason given was that the car was due to go into an MOT. There was no expected delivery date given - despite me asking. The telephone call was blunt and rude. Since getting the car, I have looked at when the MOT is due and it says 7/6/22, therefore I know the MOT did not take place after car sale, despite being told otherwise. I then received a WhatsApp message from the salesman saying the car had 3 notable scratches - now the reason given as to why the car isn't being delivered was being changed to "needs to go into paintshop." The profile picture on this mans WhatsApp (of which he is using for professional business) is quite frankly intimidating and unprofessional. The salesman is sat with a red vest, and beer glasses - not a professional picture at all despite paying a premium for a car through a dealership. I then received nothing over the weekend. At the start of the following week (21/6), I received telephone calls of the same rude nature from salesman saying they were trying to arrange a driver to deliver the car - fair enough but again no delivery date told. I later received an email with a receipt of my near 5k purchase, which at the top stated an estimated delivery of date of 25/6. Perfect, I thought. However, this is "estimated" and still nothing confirmed. Wednesday, Thursday pass with no contact. Friday morning - the estimated delivery date - no contact from salesman. At this point getting ridiculous. I then text him to which I got reply saying it would be delivered today - no idea what time though. All the way through the process, I mentioned I work in a school and can't be on hand to answer phone calls whenever. At 11am, I receive a phone call saying "I need to pay for the tax so the car can go on the road". The salesman asked for my card details, without telling me how much I was paying for, I refused to give him my long card number as no idea this was genuine. I asked to pay the tax in direct debits - once again I wasn't told how much for. I was at this point told the drivers were coming to collect the car. Now for what is quite frankly a disgusting comment that made me feel really uncomfortable. At 12:30pm, I received another phone call from salesman. I answered, I was told "the 2 drivers who are picking you car up are thick as pig ****." If I said this comment to anybody in my line of work, I would expect to be put on an official warning or get sacked. The 2 drivers - who lived in Bristol - I do not know the name sadly were amazing. Being told the drivers - who were deliverying my £5k purchase - were "thick as pig ****" naturally puts you on edge and I felt scared the purchase may never turn up. People making comments like this should not be anywhere near customer service.”

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Posted 3 years ago

“Sell cars they dont or cant repair,why,because they dont have the equipment or tools to do any repairs .they only service cars thats the limit of their skills and abilities.was forced to take my car to an independant garage .they should not be allowed to trade in second hand vehicles if they cant do the above .so begs the question why are the regulators allowing this to happen .”

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Posted 3 years ago

“I needed an mot today but the guy wouldn't take it saying the tyre was bald but when I took it to Kwik fit they said it was on the limit meaning it could of been taken. Then I phoned up for another appointment pressed 3 for service and they guy twice put the phone down on me. I used to deal with Treforest Evan Halshaw they was fantastic polight always pleased to serve. Ford closed them down now I have to deal with Cardiff Evan Halshaw. Once I had mot there the front window screen looked like it was wiped with an oily rag I had to crawl back down the street and clean it. They are the worse people so rude. Would not recommend to my worst enemy.”

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Posted 4 years ago

“Do not buy from evan halshaw car store its ok until you have warranty and your car has faults and issues and they take around two weeks to fix not even a days work there very rude and dismissive and this is the manager he has been the worst you can't complain about him either messed up system going on and whats worse he knows I'm going on holiday and is meant to offer a hire car and they pay £30 a day towards this for seven days but apparently has never done this and doesn't know how it works cant belive someone like this is manager and treat customers this way its appalling behaviour from a grown childish man.”

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Posted 4 years ago

“Found a car online (long distance purchase). Byron was great, we agreed a sale and I secured the car with a deposit. Following day I had a distanced sale agreement meeting over zoom where sale was agreed and purchase order was signed (this is legally binding contract). I received a call 2hours later refusing to sell me the car because they had not priced it correctly, this is when Omar got involved. This man should not work in a customer service environment, he is rude and has lots of attitude which reduced me to tears!!! Do not deal with this man, I have gone above to complain about how I have been treated and how they have breached their contract and sale should be honoured, the case has not been resolved and yet they have put the car back up for sale. I am shocked how a company can act so unprofessionally.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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