Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

Company Reviews

Questions

Metrics

2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Evans Halshaw made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally managed to book in my Astra for AirCon diagnostic after spending two hours ringing with no-one answering the phone - Bedford branch. When I contacted them a week later with an enquiry I was treated like an inconvenience and as I had not been a regular customer they didn’t’t know how I had managed to get my car booked in as they were not taking on new customers. So rude, for no reason. Cancelled my booking and took my business elsewhere. Typical main dealership with typical rude staff that can’t be bothered.”

Helpful Report

Posted 9 months ago

“Do not buy from Evans Halshaw! i bought a BMW 3 series from them two months ago, firstly they lied about the service history it turns out the car has lost history and only ones they can get for it are digital which is only one service, one service on a 2018 BMW for £13995, what did Evans Halshaw do when they got the car in and realised its only had one service in 6 years and it was only a minor service? oh they gave it another minor service. The wipers all round were original and smudged the windows to the point in heavy rain you just couldn't see anything, car came with only one mat that isn't for a BMW so gets stuck up agaisn't the gas pedal, car was clearly touched up with a pen before sale as the bonnet magically developed tons of stone chips on the bumper and bonnet that wasn't there on sale but somehow appeared within 2 weeks which of course must have been me driving it on short trips to shop and back, timing chain has a slight rattle which my mechanic thinks is down to a tensioner starting to go. I rejected the vehicle but Evans Halshaw agreed to give the vehicle a full major service as well as pay for a new wiper kit and stone chip repairs and also to diagnose the rattle while in the workshop, they diagnosed the rattle as a simple fix but can't recall the part name but the rattle has gone away so i'm confident they fixed it however when servicing the car the mechanics snapped 3 out of 4 lugs on the engine covers and ECU cover so they just flap around under the bonnet, as well as this i didn't authorise anyone to drive my car or "test drive it" which they did! my dash cam recorded the valet team driving my car around the car park 3 times pipping the horn and ragging it in sport mode showing off, mechanics also ragged my car in and out the workshop and even left my radio on with ignition off and changed radio station to one he liked and put volume up while he worked on it before yet again without my permission going under my dashboard to unplug my dash cam after realising it was recording, to think this is how they treat peoples cars while in their care is disgusting, after telling as many mates as possible about this so they don't use Evans Halshaw one of them told me he bought a Focus a year ago from them that developed a gearbox issue from day one and they took the car back to Blackpool where his tracker picked up multiple trips to chippies and supermarkets while in their care. So you've been warned! not only do the salesman have zero clue about the car your looking at but do no checks on it and just tell you when they think you need to hear so you buy it and oh treat your car like its their own”

Helpful Report

Posted 9 months ago

“Sold a faulty car. Disgraceful. We traveled 2 hours to this dealer, to buy a Toyota Rav 4 from the Coatbridge branch of Evan Halshaws resently. Firstly the engine cover was missing. We also noted that the coolant level was low, so we asked for this to be topped up. The salesman was insisting that we bought the extended warranty, I wonder why? We checked the fluid level when we got home and it had dropped again, this kept happening. We looked up this issue on the internet and it indicated a problem with the cylinder head gasket. We told the sales manager at the dealership that we were rejecting the vehicle and wanted a full refund. They insisted on repairing the problem, but we refused. They wanted us to drive the vehicle back to Coatbridge, 2 hours away, we refused. Eventually after multiple phone calls, by ourselves a low loader was arranged to collect the car. On every occasion we have had to phone, as no one phoned back, as promised. The communication at this branch is abysmal. Infact , non existent . The manager was useless. He should lead his staff by example, and didn’t, there are training needs here. There are clearly issues at this branch, with complacent, incompetent staff, who have no idea how to attend to customers professionally. Also i have serious concerns about your service department, who can’t even identify mechanical faults with the cars for sale on the forecourt. The higher management need to address training requirements at this branch, or employ new professional, motivated and honest staff. ABSOLUTELY SHOCKING. I advise you never to buy from this branch at Coatbridge. Glasgow.”

Helpful Report

Posted 10 months ago

“We bought a BMW X1 from your Coatbridge Branch and we have been plagued with problems ever since. We have owned the car 8 weeks and 6 of those it has been in 2 different garages. Your customer care policies are laughable. We will be taking the evidence compiled higher. The car is still in a garage awaiting instructions from Evans Halshaw. Overall we would never purchase a car from Evans Halshaw ever again. We are totally dissatisfied. We are currently in discussions with Trading Standards. If a member of Evans Halshaw are reading this, then please have the decency to contact us to discuss this absolute stressful mess you have caused our family.”

Helpful Report

Posted 10 months ago

“I bought my car from Bilal in the Middlesborough branch and the service was excellent. Considering I live in Wales and hundreds of miles away from the branch I couldn’t be happier with the service I received. Bilal was friendly, patient with my IT skills, knowledgeable and customer aware. Thank you for a great experience.”

Helpful Report

Posted 10 months ago

“Test drove a car on Saturday 20th July, informed the salesman at Wolverhampton site that the front parking sensors had a fault on the display. We bought the car on the understanding that the fault would be rectified. Collected the car on Friday 26th July. Informed that the sensor issue had now been sorted. Locking wheel nut, and trye inflation kit missing. Went 500yds down the road, and hey presto the fault on parking sensors came on again. Saturday 27th July, spoke to Steve (Manager). He told us to go to VW and get a replacement locking wheel nut (not our job but we went). VW dont do them, we were informed that they had ordered one on a 48 hour delivery. (22nd August still no locking wheel nut). Car was booked in on 29th July for parking sensors, collected cat 30th all working. The attitude of the new car salesman was very unprofessional. It has been a shambles from start to finish you can never get to speak to anyone. I did order a replacement locking wheel nut off ebay, and it came within 2 days. Never buy a car from these people.”

Helpful Report

Posted 10 months ago

“Sunderland Evans Halshaw.put my 3 year old micra in for first MOT,i was told that brake pads and DISCS needed changing as the discs were LIPPED and pads were 95% worn,£305. there were no warning lights on dashboard and no squeeling of brakes when used, i got AA to check, they told me only new pads will be require when next serviced in 2 months time,”

Helpful Report

Posted 10 months ago

“I purchased a car from Evans Halshaw this year only to discover the tailgate was faulty and wouldn’t operate on the electrics. 5 months have passed and the car is yet to be repaired. I attended the garage for the third time today for another attempted repair, only to be told they don’t have a manual courtesy car available and they offered me an automatic. Once again explained I’ve no experience driving an automatic and it wouldn’t be safe to drive one away from the garage in a busy area in rush hour traffic. The customer services staff proceeded to patronise me in asking how I can’t drive an automatic and telling me I’ll have to one day. When I refused the vehicle on safety grounds I was told there’s only one manual vehicle and it might not be available for further planned repair dates. So they can’t guarantee a suitable courtesy car that I can drive and I’m expected to just accept what I’m given if I want warranty repairs carried out. To make matters worse my car was scratched when I left it with the garage the second time they attempted the repair.”

Helpful Report

Posted 10 months ago

“I purchased a car online , with a 3 month warranty . V5 didn't arrive , had to chase it twice . Charged me for petrol they didnt put in. Car was delivered with a broken spring ( which they said was 'wear and tear') , a rotten exhaust which fell apart after a week (which they said 'wasn't covered' ),although salesman had told me it would be years before the exhaust needed replaced , and seized rear brake adjusters which they just didn't reply about. In the end my emails were ignored after being told the above . Seems the car probably wasn't inspected by them at all before it was sold . Dangerous! (Suspension and brake issues). Avoid !”

Helpful Report

Posted 11 months ago

“Very poor service, no access to speak to anyone. Complaints department stonewall customers, very dismissive attitude towards a real compliant. I purchased a Peugeot 3008 in January, had an adblue fault dash warning in the 3 month warranty period, Plymouth branch reset the fault code. They made an appointment with the local Peugeot Plymouth centre, unfortunately a family member was taken into hospital. So I could not attend it. The assured me that they would rebook. After this the branch was closed down. The fault reoccurred, I contacted Evans Hawshaw, as above they have no record of the issue. So in conclusion I’m nearly £2000 out of pocket. Think very carefully about purchasing any car from them. I spent £16000 on a car that should have been fit for use, now 2 grand later I’m still worrying this car will breakdown again.”

Helpful Report

Posted 11 months ago

“Nothing but a bunch of liars its no wonder they don't record phone calls they have with customers, make them put everything in email or record your phone calls because they'll deny ever saying anything and the complaints team which is just a manager at the branch your complaining about will just take their word over yours. I bought a car from them a few weeks ago, i was messed around constantly and advised to come down and view the car just to turn up and be told the car isn't ready and i was lying about someone telling me to come down which makes a ton of sense! i was told the car had full service history and was well looked after, car has had 1 service in 7 years and all they did was perform a minor service on it prior to sale which i wouldn't even class as a service but lets say 2, apparently 2 is now full service history. I put in a complaint and it was just sent to the same people who have been lying and not communicating with me so i don't even need to say how the complaint went, car also didn't have a spare tyre or jack kit and no mats or parcel shelf, i got offered a service and parcel shelf as a good will gesture for being ripped off £2500 because their staff lied but of course they denied it, sales team also broke data protection by sending me documents with private info on like the price they paid for it off the previous owner and also bank details of a company they use. Still waiting for my service to be booked and my parcel shelf, getting very close to just driving it back and leaving it there for a refund, communication has been terrible and simple issues could have been fixed within days if they actually knew what they was doing, tried to push me into buying a warranty and claiming they dont make money off it which is another lie, also told me when i said no i was basically silly as their 3 month warranty only covers up to £500 etc when i know consumer rights covers act covers anything for same amount of time as their warranty as long as you can prove the fault is a progressive fault and couldn't have been caused by you driving it for x amount of miles and the warranty is a rip off anyway, they just resell it and are very smart with how they choose which parts are covered and which are not. Once my service is done and parcel shelf i will never buy another car off them again, it takes so much effort to get a simple reply and its always 'give us x amount of days' so you do then they say 'no i told you a week not x amount of days' but in the end you just get fed up of them, i made it clear i want a major service considering the car is almost on 61k miles and its last full service was done at 29k miles but i don't doubt for a second they'll try doing a minor service on it not realising my mechanic will be taking all plastic covers off to see what's actually been changed afterwards and if they have then we'll be going back again and again until they get bored or force me to reject the car and cost them money, also forgot to mention i was told the car had paint work consisting of bumpers being resprayed and alloys being touched up, if these bumpers have been resprayed i'd be concerned considering its got chips and scruffs on it so yet another lie and also told alloys were stripped and repainted and not just touched up when its clear they've only been touched up with a pen off Ebay as they look a mess on two of the alloys, wont name names but this 'salesman' telling me FSH and the car had paintwork etc done needs sacking, wouldn't trust him to sell me a 50p lollipop let alone a car.”

Helpful Report

Posted 11 months ago

“Only giving 1 star as can’t give zero. The salesman makes it sound like the best guarantee in the world and reading it it does sound great but just try and make a claim. The guarantee isn’t worth the paper it’s printed on. They say parts actually have to fail to be covered. On a service it was found the track rod end was worn to be an MOT failure but as the part itself didn’t actually fail, fixed it before to keep it maintained like you have too, it’s not covered. Shock absorber leaking not covered as again the part hasn’t failed. Seems the only way the guarantee might pay out is if the part fails car gets written off and they can then leave it to the insurance companies, so again no need to pay out. They rarely answer phones so faceless emails from people who basically say not my problem. Wouldn’t buy a car from them again if it was the best deal on the planet. Do yourself a favour go elsewhere and avoid these cheating cowboys”

Evans Halshaw 1 star review on 23rd July 2024

Helpful Report

Posted 11 months ago

“Unfortunately aftersales service is one of the worst service based in coventry. Sales manager Ashley Hyed is a very unprofessional and lazy. keep doing fack promises for avoiding complete job. Trying to resolve issues of my bought car with in 2 weeks of bought, but no really interested to respond and resolve issue. Can finish the job within 5 mins (just need to decision to aprove work) taking 2 weeks in a row but still not considering matter of time and urgency. No wonder why coventry branch is going to close.”

Helpful Report

Posted 11 months ago

“after sales service is terrible phoned about logbook but told that the salesman would phone back but no phone call”

Helpful Report

Posted 1 year ago

“I have just wasted £750 on an extended warranty for my vehicle, when help is needed, 15 unanswered phone calls suggest either the lines are unmanned or a deliberate policy not to settle any claims”

Helpful Report

Posted 1 year ago

“You have to have your car serviced every 6 months at Evans halshall to fulfill the extended warranty small print.”

Helpful Report

Posted 1 year ago

“I’m in shock Never been to more unhelpful car garage in my life No hello no nothing An absolute disgrace of a garage no wonder it’s empty”

Helpful Report

Posted 1 year ago

“Absolutely disgusted with after sales .Had my used MG since feb29th but have had 4 x 2 week holidays meaning I have only driven it for 8weeks 1150 miles.i thought it was making a funny noise possibly wheel bearings but I know zero about cars so I took it back and got flat you didn’t pay for warranty would you like to book an appointment at a cost of £140.Do Evan’s Halshaw really do all the checks they say they do I don’t think so.over the last 20years I have bought at least ten cars two or three of them brand new.no more”

Helpful Report

Posted 1 year ago

“Excellent Service and Great Experience at Evans Halshaw. I recently purchased a used car from Evans Halshaw and the experience was exceptional from start to finish.William Whippe, the sales representative, was particularly helpful. He patiently answered all my questions and provided detailed information about the all requested. Overall, I am extremely satisfied with my experience at Evans Halshaw. I would highly recommend them to anyone looking to purchase a new/used car. I will definitely return for my future servicing needs.”

Helpful Report

Posted 1 year ago

“Bryan at Evans Halshaw Falkirk provided a first class personalised service from start to finish. Having suffered an injury in a bad accident, which left me unable to collect my new car, Bryan dealt with all the paperwork and delivered my new car to my home in East Kilbride, making it a stress free situation.”

Helpful Report

Posted 1 year ago

Evans Halshaw is rated 2.3 based on 369 reviews