Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.40

2.4 Rating 298 Reviews

34 %

of reviewers recommend Evans Halshaw

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Metrics

2.4

Based on 298 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 5th July 2023

Harold Duckworth

Evans Halshaw 5 star review on 31st October 2022

A Jubb

Evans Halshaw 1 star review on 26th May 2022

Craig Farley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I staggered in being diabled. Claire Radford was quiet and efficient - answered all the questions, and showed us how the car worked All the paper work was quietly and efficiently done Excellent”

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Posted 1 year ago

“Bad workmanship from the service department .do not do the checks they are supposed to do no apologies. I have been a customer for five years not any longer I have cancelled my service plan and I will go elsewhere.”

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Posted 1 year ago

“So this is my second bad experience at an Evans halshaw branch this time I bought this 2014 BMW for just under £16000 and this is how the car has come to me and I'm absolutely disgusted I was told the scratches on the paintwork would be machine polished out the car would be valeted and the plastic air filter cover would be looked at to see why it was rattling none of this was done the rear tyres are an advisory on the mot so I had them checked and they're 3.6mm and 3.4mm so it will need tyres in the near future it only had one key this company is a disgrace I never received any updates after I was accepted for the finance I had to do all the chasing to get updates on what was happening again it's just one of these big companies only interested in the sales and not the customer service very disappointed please avoid I also find it really sad and desperate that they have to get their staff to put false reviews on google to try to get rid of the bad reviews showing up”

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Posted 1 year ago

“Will not deal with them again phoned up to reserve a car said they would call me back to take the reservation fee no call back phoned the following morning to be told the car had just been sold .will not deal with again”

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Posted 1 year ago

“Bought car , had 5 mins , dealer refuses to take back there so called 21,000 mile car under there so called 14 day money back guarantee Just took the money and not interested No test drive available as tracking was out So paid online by visa Drove car for less than 5 mins Dealer refuses to take the car back”

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Posted 1 year ago

“My car went in for a service and MOT. They kindly picked it up from my house and returned it washed and cleaned, it looks wonderful”

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Posted 1 year ago

“Colin Montgomery at Shiremoor, was excellent from start to finish. Very professional, would recommend him.”

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Posted 1 year ago

“Evans halshaw Durham. Rubbish. Only had car six months and is constantly making knocking noises been back six times. Customer service shocking. Salesperson wants nothing to do with you after you have bought it. They put faulty part on one of the times. Absolutely rubbish. Avoid”

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Posted 1 year ago

“Very pleased with customer service at Evans Halshaw Edinburgh when buying my new car. Salesman John Lennon was helpful and a pleasure to deal with. Thanks very much.”

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Posted 1 year ago

“Toked my Citroen C4 Cactus in Kettering branch where i’ve been overcharged for a major service by £110 compared to other Evans Halsaw locations. I've been charged £375 where the other 2 locations quote me just £265 for same plan. Spoked with Steve(branch manager) that didn’t offered any explanation or any inters in sorting out this issue. I've spoked with him about evans halsaw price back promise but he said is referring just to used cars and not to service plans(even if on website is saying that is also available on any repair/service). My front tyre been replaced with a Nexen cheap tyre but been charged for a premium tyre(£95) Complained all of this to Steve branch manager but he was trying to get rid of me instead of trying to sort my issue out. Been to Kettering branch just because my 2018 car was bought from his branch couple of months back and was making a noise from the driver front side since i’ve bought it from them and been promised this will get fixed under extended warranty after it been with them service 2 times before and failed to be fixed. Will never use Evans Halsaw Kettering again and i am looking to escalate my complain with Resolver, Evans Halsaw customer support head office and trading standards since Steve unit manager was not even trying to deal with my complain”

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Posted 1 year ago

“I was very impressed with the service in Merthyr Tydfil Evans halshaw off James Davies, I sold my car and he made the process easy and straight forward. Very helpful and couldn't do enough. Thank you very much”

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Posted 1 year ago

“Evans Halshaw Nissan - Cargo Fleet Lane Middlesbrough Point 1) We arranged to test drive the car. When we arrived, they said they could not find the keys. We could view the car from the outside only. It was clearly being used by one of their team as it was full of junk, MacDonalds wrappers, clothes and had a car seat in the rear. Point 2) 30 minutes before we were due to collect the car, they rang to say it was not going to be ready for another 2 hours. We had family plans we had to cancel. We had already waited over a week. Point 3) When we collected the car it had not been fully cleaned/valeted, rather just a quick wipe over. We were told they had not had time. Point 4) When we collected the car there was a plastic cover missing from one of the side covers in the boot. I refused to take the car unless they sorted it out. £25K and they thought it didn't matter. They removed one from another car. Point 5) 8 weeks after the purchase we have still not received the logbook. I Rang twice and they are blaming DVLA. Promised to ring us back within an hour, a week later we are still waiting. We gave our old car to our son when we collected this car, his logbook arrived within a week. The car is great, really happy with it. However, their service and customer care is appalling.”

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Posted 2 years ago

“Absolutely fantastic service from Perrie, his attention and attentive support is first class and highly recommend purchasing cars from Nissan Sunderland Branch.”

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Posted 2 years ago

“Took delivery of new citreon C5 aircross shine from Evans halshaw priory hull Wednesday salesman Matthew was excellent, customer service spot-on very helpful, pleasant and very polite showed us in detail how car works and all its functions we love our newcar would highly recommend you visit this dealership if thinking buying new car ask for Matthew 😊😊”

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Posted 2 years ago

“Bad experience with the service department. Do not do a proper service.”

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Posted 2 years ago

“Was not shown inside the car, car smelt, had warning light displayed on dash, all the tyre were underinflated. Before left showroom complained about warning light. 'nothing they could do and advised to take to ford dealership under warranty. When a second warning light came on, demanded a refund and returned car. Was told refund would be in bank yesterday, still nothing today. Sales people, Euan and Mohammed were a disgrace.”

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Posted 2 years ago

“Enquired about viewing a car at Evans Halshaw Plymouth, they ignored my e-mail so I sent another one as I was really interested in the car. In the few days this took place, they hiked the price of the car up by nearly another £200! Poor customer service and unethical practices.. well it's their loss - they now have a bad reputation which I'm more than happy to share ... shame I was an all cash buyer too so they missed out on over £10k. Avoid!!”

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Posted 2 years ago

“Vehicle health check stating air conditioning good! Very interesting as I took my 2020 Corsa in for an unrelated Vauxhall recall. Enquired about if Vauxhall 3 year warranty covered air conditioning, told I would have to pay £89 for diognostic. Politely declined. Had the recall work completed as well as a vehicle health check. Was amazed when my faulty air conditioning showed up as "Green all good" on health check. It's far from good, doesn't work properly. Obviously not a quality and propper inspection/health check. It's also a little embarrassing that counter staff almost beg for a 9/10 on customer feedback every time I take in a vehicle.”

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Posted 2 years ago

“Part exchange valuations a joke,Daylight robbery ,They will sell your car anything from £3000 to £5000 more .Offered £14400 for R.R.evoque 2016 ,Same car on website £19000. They tell you what a good deal you are getting,and won’t budge upwards, but will gladly lower offer.What an absolute joke.”

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Posted 2 years ago

“Hi firstly l would say a big thank you to Stefan my car was delivered yesterday from hull to Bristol.everything Stefan had described about the car was more than correct any questions I had was answered straight away no hidden surprises car was perfect cleaned inside and out!thanks again Stefan for being honest and reliable and answering all my questions 👍👍👍👍👍👍👍”

Helpful Report

Posted 2 years ago

Evans Halshaw is rated 2.4 based on 298 reviews