Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

Company Reviews

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Metrics

2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience of dealing with Evans Halshaw in Walsall was easy and stress free particularly the sale person Keith Cannings he was the epitome of excellent customer service he listened, advised and made the overall a very pleasant experience in purchasing our new vehicle thank you”

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Posted 2 years ago

“If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response (automated response) If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk Save yourself any stress and by your car at another dealership.Nice to see they are putting fake reviews up to hide real customers experience.”

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Posted 2 years ago

“Jack Marston helped enormously with the collection of our new car, he explained everything about the car and we are very pleased.”

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Posted 2 years ago

“If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response: If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk”

Helpful Report

Posted 2 years ago

“Bought a Landrover Discovery Sport from EH Cardiff. Fab car seamless sales process. Mr William Whip, the salesperson was excellent. Very knowledgeable, helpful and courteous. Well deserved 5 star rating. Thank you Will.”

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Posted 2 years ago

“Where do I even start with this place? It hard to believe I am about to talk about a FORD MAIN DEALER ! First of all I had to wait over a month for a courtesy car. On arrival I was told with attitude that there would be a charge for the courtesy car even though I was not informed of this beforehand. When I got in the courtesy car it was an embarrassment. The inside of it was filthy with some very questionable stains on the seats, There was no water in the screen wash (which I’m pretty sure is illegal) and there was literally just enough fuel to get home. I was told that my car needed several softwares updates and they would need my car for two days. When I came back two days later to pick my car up I was informed by service that the car was fixed. Whilst driving the car home I noticed more faults with the car (too many to list) but lets just say there was more wrong with the car than before it went in to ‘get fixed’ even though the bill was over £500 !! To add more insult to this, they had replaced a part on my car and left the old dirty part on my passenger seat and the inside of my car was filthy and full of dirt and oily hand prints everywhere. When I called them to report my car was still faulty, I was told that because I’m reporting a ‘new fault’ there will be a charge even though they had created the fault and the car was in worse condition than before it went in ! The senior service advisor I spoke to was not interested and could not care less. When I requested for service manger to call me back he responded ‘no point because he’ll only say the same as me’ ! I was eventually told TWO WEEKS later that my car needs to be rebooked in when they have the parts. Another two weeks went by and not a word from Evans Halshaw so I had to call them ! I was basically told that they had done everything they can with my car and take it somewhere else who can fix it ! Correct me if I’m mistaken but this is a Ford dealership and you’re saying you can’t fix my ford car !? So to sum up, after a bill of over £500 and weeks of lies and dealing with a bunch of amateurs, my car is worse now than before I took it to Evans Halshaw. I‘m now off to Blackpool zoo to get an orang-utan to work on my car because they’ll do a better job than these jokers. I will be telling everybody I know to never ever use Evans Halshaw !”

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Posted 2 years ago

“Just to say Mo Ellam is a very pleasant sales person and was most helpful”

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Posted 2 years ago

“Not happy getting not very nice voicemails and emails as the price for a car we were going to get was not the price we were quoted by the salesman and because we have cancelled it because we have told them we can’t afford it we are getting upsetting emails and calls well up yours evans halshaw”

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Posted 2 years ago

“The Evans Halshaw dealership in white rose way Doncaster is without doubt the best establishment I have ever taken my car to for a routine service or to correct / update software issues. The staff are very knowledgeable, friendly and extremely professional. Nothing is too much trouble for them.”

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Posted 2 years ago

“Altrincham Evans Halshaw went above and beyond what started off as a ropy start! I could not fault them now they have taken such time and effort to get my car set up as ford had updated the phone software so my car needed resetting ! Not an easy feet as ford had suggested for you to do it yourself ! After a frustrating start with another member of the team Stephen O’brien took over and couldn’t have been more helpful ! He took time to try the processes involved and when that didn’t work he took the car in and delved deeper to properly rectify the problem and even got the team to completely clean my vehicle when they were short staffed and very busy, which was a lovely surprise! So I can only praise them all for taking the time to help make my day ! Thank you all so so much it was really appreciated.”

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Posted 2 years ago

“Brilliant service from start to finish. Thanks Chris and rest of staff for everything.”

Evans Halshaw 5 star review on 31st October 2022

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Posted 2 years ago

“I applied for a Ford EcoSport advertised on the website for a Nil deposit. Telephone call from Salesperson advised me that Ford had ceased making this car, but that they had a few in the Showroom. Arranged appointment. When I attended at Showroom in East Kilbride I was told that they only had 1 in stock but this had a package on the car worth 650 plus deposit on 45, making a total of 695. I enquired whether they had any other cars in stock under the Motability Scheme and was advised they did not. I was told I would receive 600 from Motability if my car was in good condition, but I would have to wait until I handed the car back by which time the Ford would possibly be sold. Had I known this, I would not have travelled to the Showroom. This is the worst customer service ever. Blatant economy with the truth. I am disgusted by the whole matter and would not advise anyone to go to this Dealership.”

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Posted 2 years ago

“Enquired about a car we saw advertised on there website. They agreed to move the vehicle from one of there other dealers for £99 refundable deposit. I asked if any discount would be given for no part exchange. I got the straight answer of no. The price you see is the price you pay. I agreed to this then the next thing they were talking about were add ons, Basically so the salesman could then get more commission. I said I would think about it. The next day I hot a call from the salesman asking if I had made my mind up, I old the salesman I was looking at an identical model at another dealer as it was cheaper than the one they had. He went onto say they could price match as long as it was the same spec and was within a 40 mile radius. I replied I didn't want a price match I wanted a better price. I was told all there prices were set by head office, he couldn't do anything about this , my reply was his manager maybe could help. I spoke with the manager he told me the same thing only head office could alter the price. I asked the manager to contact head office , he said he would do this. 3 weeks later I am still waiting for an answer. I purchased a vehicle from the other dealer. So in my experience stay well clear of Evans Halshaw Grantham.”

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Posted 2 years ago

“As always 5 star service from Paul Johnson, start to finish, was made very welcome and other members of staff working around were also equally friendly.”

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Posted 2 years ago

“I booked my Vauxhall vehicle for an OBD scan because there was a prior diagnosis of a fault with the Glow Plug Relay. I advised them of the prior diagnosis at the time of booking. I was advised they would have to do another OBD scan but if the pre diagnosed fault was the only problem I wouldn't be charged for the scan. I was asked to leave the vehicle for the day to give them time. No problem with me as I wasn't using the vehicle at the time. At the end of the day, I got a phone call to advise me that "they have to do further checks so could I leave the vehicle till Monday". No problem again. However, over the next 4 WEEEKS with several phone calls I was told exactly the same thing. At the end of that 4 weeks, I went to collect my vehicle as I had got fed up with waiting. On collecting, the vehicle was parked well away from the workshop with a flat battery and no signs that the vehicle had even been in the workshop let alone having had any checks done. Nothing had been done. I would like to have given a zero rating but that isn't available. Really disappointing for a major dealer.”

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Posted 2 years ago

“Hi would like to thank everyone at Evans Halshaw Adam,Paul & Sharon you guys were absolutely amazing thank you for sorting My Ranger wheel out. What a pleasure customer service was outstanding 👏Thanks again Regards Steve Herron”

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Posted 2 years ago

“very good service .Thankyou to Liz. very satisfied with the price and condition of the car. Liz made the process of buying easy.”

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Posted 2 years ago

“Excellent service many thanks to Graeme Horner for all his help”

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Posted 2 years ago

“After booking an appointment to view the car at the Shiremoor branch I was met by an unhappy and uninterested salesman who was clearly not enjoying his chosen profession. We test drove the car with him sitting in the rear giving unenthusiastic one word answers to questions and comments about the car.Back in the showroom he had no interest in valuing my trade-in without me agreeing to buy the car saying it would take 40 minutes to value and would be a waste of his time if I did not want to go ahead. After my complaining about it he eventually disappeared for a good while and returned with his manager who reluctantly quoted a value on my car without even seeing it. Totally unprofessional and intimidating sales pitch that left us in total disbelief at our experience. We left and called into a Ford dealership next door Arnold Clark who were welcoming and professional, found us the same model of car,gave a very good trade in price which we accepted and bought their car.”

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Posted 2 years ago

“Service from Liam was excellent, he was so helpful throughout the process. Very responsive to emails, nothing was too much trouble for liam”

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Posted 2 years ago

Evans Halshaw is rated 2.3 based on 369 reviews