Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

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“Toked my Citroen C4 Cactus in Kettering branch where i’ve been overcharged for a major service by £110 compared to other Evans Halsaw locations. I've been charged £375 where the other 2 locations quote me just £265 for same plan. Spoked with Steve(branch manager) that didn’t offered any explanation or any inters in sorting out this issue. I've spoked with him about evans halsaw price back promise but he said is referring just to used cars and not to service plans(even if on website is saying that is also available on any repair/service). My front tyre been replaced with a Nexen cheap tyre but been charged for a premium tyre(£95) Complained all of this to Steve branch manager but he was trying to get rid of me instead of trying to sort my issue out. Been to Kettering branch just because my 2018 car was bought from his branch couple of months back and was making a noise from the driver front side since i’ve bought it from them and been promised this will get fixed under extended warranty after it been with them service 2 times before and failed to be fixed. Will never use Evans Halsaw Kettering again and i am looking to escalate my complain with Resolver, Evans Halsaw customer support head office and trading standards since Steve unit manager was not even trying to deal with my complain”

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Posted 3 years ago

“I was very impressed with the service in Merthyr Tydfil Evans halshaw off James Davies, I sold my car and he made the process easy and straight forward. Very helpful and couldn't do enough. Thank you very much”

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Posted 3 years ago

“Evans Halshaw Nissan - Cargo Fleet Lane Middlesbrough Point 1) We arranged to test drive the car. When we arrived, they said they could not find the keys. We could view the car from the outside only. It was clearly being used by one of their team as it was full of junk, MacDonalds wrappers, clothes and had a car seat in the rear. Point 2) 30 minutes before we were due to collect the car, they rang to say it was not going to be ready for another 2 hours. We had family plans we had to cancel. We had already waited over a week. Point 3) When we collected the car it had not been fully cleaned/valeted, rather just a quick wipe over. We were told they had not had time. Point 4) When we collected the car there was a plastic cover missing from one of the side covers in the boot. I refused to take the car unless they sorted it out. £25K and they thought it didn't matter. They removed one from another car. Point 5) 8 weeks after the purchase we have still not received the logbook. I Rang twice and they are blaming DVLA. Promised to ring us back within an hour, a week later we are still waiting. We gave our old car to our son when we collected this car, his logbook arrived within a week. The car is great, really happy with it. However, their service and customer care is appalling.”

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Posted 3 years ago

“Absolutely fantastic service from Perrie, his attention and attentive support is first class and highly recommend purchasing cars from Nissan Sunderland Branch.”

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Posted 3 years ago

“Took delivery of new citreon C5 aircross shine from Evans halshaw priory hull Wednesday salesman Matthew was excellent, customer service spot-on very helpful, pleasant and very polite showed us in detail how car works and all its functions we love our newcar would highly recommend you visit this dealership if thinking buying new car ask for Matthew 😊😊”

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Posted 3 years ago

“Bad experience with the service department. Do not do a proper service.”

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Posted 3 years ago

“Was not shown inside the car, car smelt, had warning light displayed on dash, all the tyre were underinflated. Before left showroom complained about warning light. 'nothing they could do and advised to take to ford dealership under warranty. When a second warning light came on, demanded a refund and returned car. Was told refund would be in bank yesterday, still nothing today. Sales people, Euan and Mohammed were a disgrace.”

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Posted 3 years ago

“Enquired about viewing a car at Evans Halshaw Plymouth, they ignored my e-mail so I sent another one as I was really interested in the car. In the few days this took place, they hiked the price of the car up by nearly another £200! Poor customer service and unethical practices.. well it's their loss - they now have a bad reputation which I'm more than happy to share ... shame I was an all cash buyer too so they missed out on over £10k. Avoid!!”

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Posted 3 years ago

“Vehicle health check stating air conditioning good! Very interesting as I took my 2020 Corsa in for an unrelated Vauxhall recall. Enquired about if Vauxhall 3 year warranty covered air conditioning, told I would have to pay £89 for diognostic. Politely declined. Had the recall work completed as well as a vehicle health check. Was amazed when my faulty air conditioning showed up as "Green all good" on health check. It's far from good, doesn't work properly. Obviously not a quality and propper inspection/health check. It's also a little embarrassing that counter staff almost beg for a 9/10 on customer feedback every time I take in a vehicle.”

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Posted 3 years ago

“Part exchange valuations a joke,Daylight robbery ,They will sell your car anything from £3000 to £5000 more .Offered £14400 for R.R.evoque 2016 ,Same car on website £19000. They tell you what a good deal you are getting,and won’t budge upwards, but will gladly lower offer.What an absolute joke.”

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Posted 3 years ago

“Hi firstly l would say a big thank you to Stefan my car was delivered yesterday from hull to Bristol.everything Stefan had described about the car was more than correct any questions I had was answered straight away no hidden surprises car was perfect cleaned inside and out!thanks again Stefan for being honest and reliable and answering all my questions 👍👍👍👍👍👍👍”

Helpful Report

Posted 3 years ago

“Burnley Branch, bought a Ford Focus, happy with the purchase a number of years ago. The gripe is with the communication from the garage when I had the car in when it lost power. It turned out the timing belt had gone and needed a new engine. It took 5 Weeks to diagnose the problem apparently using their best mechanic on diagnostics who had 40 to 50 years experience dependant on who answered the phone. The car has less than 60k on the clock. As I said it was lack of communication on the progress that was annoying, when asked to keep me informed it was not forthcoming. To compound matters when I sent a recovery wagon to pick up my car he was told a payment for the diagnostics was outstanding. It wasn't, I had an email thanking me for payment prior. Again lack of communication from the accounts department to the branch. Who bears the cost of re sending the recovery wagon. Guess!!!!!! Unfortunately this has left a bad impression on this branch and has put me off purchasing a future car from Evans Halshaw.”

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Posted 3 years ago

“Told to take 24 month pcp I agreed signed given no paperwork turns out 36 month deal .marks in car when pick up trued to ask for car to be put right but told il blacklisted as I have complained”

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Posted 3 years ago

“Gary Brown. Excellent at his job.”

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Posted 3 years ago

“Couldn't ask for a more friendly efficient sales rep . I was selling my car to Evans halshaw tonight. They bought my car for what I was asking for it. Not only that the salesman drove me home. Didn't expect that. Thanks very much.👍🏻👍🏻👍🏻 I won't be going to macklin or Arnold any more.”

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Posted 3 years ago

“I purchased a Dacia Sandero Stepway from Evans Halshaw Renault in Sighthill Edinburgh. I received impeccable customer service from Euan Rae.”

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Posted 3 years ago

“Helped by Joe Carr today with the purchase of my car , excellent service , nice and easy to deal with , Recommended”

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Posted 3 years ago

“Collected my new Renault Arkana today, delighted that it met with all my expectations. Excellent customer service from sales team as usual.”

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Posted 3 years ago

“Still waiting for a refund of over £14000 it is over 1 week now”

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Posted 3 years ago

“I had my car serviced and MoT done at Evanshalshaw, Wakefield for the first time yesterday (16/03/22), could not have been happier with the service received. I needed to change the planned service date due to an error on my part, after speaking with Martin on the front deck he assured me it could be sorted ASAP and so it was, brilliant, thanks Martin, top man, top 5* service.”

Helpful Report

Posted 3 years ago

Evans Halshaw is rated 2.3 based on 369 reviews