Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.42

2.4 Rating 307 Reviews

35 %

of reviewers recommend Evans Halshaw

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2.4

Based on 307 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWFUL The issue that I have experienced was: I placed an order for a used Vauxhall Astra on Thursday 17th June through the Evans Halshaw main website - this part was great and very easy to use. I selected delivery on Sunday 20th June - the dates were pre-determined on the website and it appeared I had free choice. First thing on Friday (18/6) morning, I received a telephone call from a salesman at Ford Rotherham. The telephone call started with saying the car could not be delivered on Sunday, the only reason given was that the car was due to go into an MOT. There was no expected delivery date given - despite me asking. The telephone call was blunt and rude. Since getting the car, I have looked at when the MOT is due and it says 7/6/22, therefore I know the MOT did not take place after car sale, despite being told otherwise. I then received a WhatsApp message from the salesman saying the car had 3 notable scratches - now the reason given as to why the car isn't being delivered was being changed to "needs to go into paintshop." The profile picture on this mans WhatsApp (of which he is using for professional business) is quite frankly intimidating and unprofessional. The salesman is sat with a red vest, and beer glasses - not a professional picture at all despite paying a premium for a car through a dealership. I then received nothing over the weekend. At the start of the following week (21/6), I received telephone calls of the same rude nature from salesman saying they were trying to arrange a driver to deliver the car - fair enough but again no delivery date told. I later received an email with a receipt of my near 5k purchase, which at the top stated an estimated delivery of date of 25/6. Perfect, I thought. However, this is "estimated" and still nothing confirmed. Wednesday, Thursday pass with no contact. Friday morning - the estimated delivery date - no contact from salesman. At this point getting ridiculous. I then text him to which I got reply saying it would be delivered today - no idea what time though. All the way through the process, I mentioned I work in a school and can't be on hand to answer phone calls whenever. At 11am, I receive a phone call saying "I need to pay for the tax so the car can go on the road". The salesman asked for my card details, without telling me how much I was paying for, I refused to give him my long card number as no idea this was genuine. I asked to pay the tax in direct debits - once again I wasn't told how much for. I was at this point told the drivers were coming to collect the car. Now for what is quite frankly a disgusting comment that made me feel really uncomfortable. At 12:30pm, I received another phone call from salesman. I answered, I was told "the 2 drivers who are picking you car up are thick as pig ****." If I said this comment to anybody in my line of work, I would expect to be put on an official warning or get sacked. The 2 drivers - who lived in Bristol - I do not know the name sadly were amazing. Being told the drivers - who were deliverying my £5k purchase - were "thick as pig ****" naturally puts you on edge and I felt scared the purchase may never turn up. People making comments like this should not be anywhere near customer service.”