Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

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2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

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“Kettering branch!! Manager Steve rude and intimidating. Damaged my sons car then tried to tell me it was already there! AVOID THIS GARAGE!!”

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Posted 2 years ago

“Shocking in every aspect . Very upset . My business will never go to any branch ever again 🫤”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Where do i even start? sold me a car advertised with full service history when its only had 3 services and last one being at 40k miles the car is currently on 73k miles....they'll tell you they do all these checks and service your car but my car turned up with no washer fluid whatsoever, oil below minimum, coolant below minimum, they have thousands of cars so don't think for a second the salesman has a clue about the car your ringing up about and probably hasn't even sat in it. Car delivery guy left a mars bar on my passenger seat and chocolate crumbs all over the gear selector! car turned up with 3 mile to empty with dashboard lights flashing and sounds basically saying your car is about to conk out! After driving to fill the car up it was instantly obvious there was something wrong with the gearbox, gear changes weren't smooth and it shifted rough and was clearly slipping...so obvious in fact there is no way Evans Halshaw drove the car down to me and handed the keys over without knowing the car was broke!! Fast forward 3 days and they made me book it in at a local garage just for car to be test run multiple times and sat in a car park for a week just for Evans Halshaw not to authorise the work as it was too expensive apparently, instead they sent someone back down 110 miles each way to fetch the car to take it back to Blackpool Ford to fix it, due to my insurance i had to have a blackbox installed which i made them FULLY aware of but the driver took no care whatsoever and drove my car like it was his own giving me bad scores to point of insurance threatening cancellation and when this wasn't enough when the car got to their garage one of their mechanics unplugged the box!!!! i had to spend 5 hours on the phone to insurance proving the car wasn't in my hands during these times. After ringing up EH they finally plugged it back in but what was interesting was the fact my box recorded multiple trips to shops and chippies, after asking them they claimed "test runs" yes im sure driving my car to a fish shop was just a test run even though it shows they parked outside it for a good 5 min like hm, also makes me laugh that they unplugged my dashcam how strange..so just know when your cars are in for repairs they're being took on joyrides. fast forward 2 weeks and i finally got my car back, gearbox was fixed but they also fitted steering parts without telling me and my steering was super heavy and they told me thats how its meant to be! before i could use one finger to turn the wheel now i needed both hands.....car also turned up with less than 10 miles yet it left with over half a tank which tells me they used a lot of my petrol on joyrides, gave them their courtesy car back with fuel and thats the thanks i get. Took over 3 months for the salesman to even send off the V5 so i wasn't even the registered keeper for 4 months, warranty pack i didn't get sent for 3 months either, AA cover they "gave" me didn't even work and the salesman goes from your best friend to ignoring you after they've got your money i even heard him sigh on the phone as i reported the issues...how dare i as a customer moan about a broken gearbox not even 10 min after it was delivered in such a state. So yeah beware using EH, they do zero checks and cant even be bothered to hoover the car out so what does that tell you? they dont service or check your engine and will happily delivery a car to you and hand you the keys knowing its broke not to mention the prices, they'll tell you their prices are what cars are going for now yet they'll offer you say £5,000 for your car then do nothing to it and relist it with £2,000 on top so why anyone sells them their cars is beyond me you'd make more from private selling. Would avoid and use a private seller.”

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Posted 2 years ago

“Promised to fit new parcel shelf, so we bought car and paid for delivery, No parcel shelf, very disappointed”

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Posted 3 years ago

“Customers service excellent and exceeded expectations, especially from Ian Bexley. Highly recommend.”

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Posted 3 years ago

“It was all a really quick service”

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Posted 3 years ago

“Car had a health check they said the air con was OK they ticked it off on the sheet. Took the car to another garage the next day to be told the air con needed a recharge it was completely empty. It cost me £100 to put right. So if you are offered a health check beware.”

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Posted 3 years ago

“Have just exchanged my car today with Ian at Blackpool .He was so helpful and nothing was too much trouble . He fully explained all about the car took me on a test drive and taxed it for me. He was so patient especially as I had forgotten to change my insurance, which he did for me as well. I would fully recommend Evans Halshaw . This is our sixth car from them.”

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Posted 3 years ago

“Extremely pleased with the customer service at Evans Halshaw in Ashton- under-Lyne. We put our car in part exchange. We got a good price for our car. Kieran was very friendly and sincere. This is the 2nd time we've bought a car from Evans Halshaw. Thank you Kieran.”

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Posted 3 years ago

“Excellent service from Edward at Evans Halshaw Altrincham. Trading in Ford Puma for new model. Could not have been smoother. I was regularly updated on the arrival date of the new model and the paperwork was completed with no fuss. Pick up day was easy…in and out in less than 30 minutes. Will definitely be getting my NEXT new car from Evans Halshaw Altrincham and would recommend 100%.”

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Posted 3 years ago

“I staggered in being diabled. Claire Radford was quiet and efficient - answered all the questions, and showed us how the car worked All the paper work was quietly and efficiently done Excellent”

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Posted 3 years ago

“Bad workmanship from the service department .do not do the checks they are supposed to do no apologies. I have been a customer for five years not any longer I have cancelled my service plan and I will go elsewhere.”

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Posted 3 years ago

“So this is my second bad experience at an Evans halshaw branch this time I bought this 2014 BMW for just under £16000 and this is how the car has come to me and I'm absolutely disgusted I was told the scratches on the paintwork would be machine polished out the car would be valeted and the plastic air filter cover would be looked at to see why it was rattling none of this was done the rear tyres are an advisory on the mot so I had them checked and they're 3.6mm and 3.4mm so it will need tyres in the near future it only had one key this company is a disgrace I never received any updates after I was accepted for the finance I had to do all the chasing to get updates on what was happening again it's just one of these big companies only interested in the sales and not the customer service very disappointed please avoid I also find it really sad and desperate that they have to get their staff to put false reviews on google to try to get rid of the bad reviews showing up”

Evans Halshaw 1 star review on 26th May 2022

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Posted 3 years ago

“Will not deal with them again phoned up to reserve a car said they would call me back to take the reservation fee no call back phoned the following morning to be told the car had just been sold .will not deal with again”

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Posted 3 years ago

“Bought car , had 5 mins , dealer refuses to take back there so called 21,000 mile car under there so called 14 day money back guarantee Just took the money and not interested No test drive available as tracking was out So paid online by visa Drove car for less than 5 mins Dealer refuses to take the car back”

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Posted 3 years ago

“My car went in for a service and MOT. They kindly picked it up from my house and returned it washed and cleaned, it looks wonderful”

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Posted 3 years ago

“Colin Montgomery at Shiremoor, was excellent from start to finish. Very professional, would recommend him.”

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Posted 3 years ago

“Evans halshaw Durham. Rubbish. Only had car six months and is constantly making knocking noises been back six times. Customer service shocking. Salesperson wants nothing to do with you after you have bought it. They put faulty part on one of the times. Absolutely rubbish. Avoid”

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Posted 3 years ago

“Very pleased with customer service at Evans Halshaw Edinburgh when buying my new car. Salesman John Lennon was helpful and a pleasure to deal with. Thanks very much.”

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Posted 3 years ago

Evans Halshaw is rated 2.3 based on 369 reviews