Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

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“I needed the Security codes. When I visited them the first time, a lady told me that she needs the V5 and ID to proof it's mine. When I brought the requested documents a man told me that they need a photo of the car in there workshop! That's weird and unprofessional. Thank you Evans Hashaw for your useless services”

Helpful Report

Posted 3 years ago

“Please do not buy off these cowboys bought a car online had the dealer ring me and try and charge me another 1k on top no customer service number waste of time and effort a wouldn't even bother”

Helpful Report

Posted 3 years ago

“Bought a used Ford Focus from them and they've lied about everything with the car! firstly i was told full service history and that it would be serviced before delivery, first thing i checked when the car came was fluids and i'm gobsmacked...window wash had a tiny bit of water in they couldn't even be bothered to use proper screen wash in freezing nights, oil was mucky and below minimum, coolant was below minimum. Checked my "full service history" and its last service was 42k miles and the car is now on 74k miles, yep 30k miles since its last service! The cheap alloy paint they throw on just came off with a wash, interior had previous owner junk under seats etc and the car turned up as if they had it parked under a tree for 6 months. After not even a day of ownership the automatic gearbox started slipping until completely losing drive on a dual carriageway! they had my car almost a full month and also carried out other work on the car i didn't authorise like parts to do with steering, car left with lovely steering i could turn corners with one finger, got it back and needed both arms to turn a corner! turns out they didn't even do the job right but before admitting it was an issue they tried to tell me its how a Ford Focus steering is meant to be! Now owned the car for three months, horn just packed up, had to replace all three wipers as they smudged screen, both headlight bulbs needed replacing as they gave off about as much light as a candle, gearbox is starting to pack up again after they only fixed it 3 months ago. Do not buy a car from these people! they do not check anything and only rely on previous owners to tell the truth, they dont clean the cars or test drive them and will happily send a delivery guy down to you to hand you the keys to a broken car!”

Helpful Report

Posted 3 years ago

“Fantastic customer service from Ben Hince - I am a repeat Evans Halshaw / Ford… I am a repeat Evans Halshaw / Ford customer and once again I have experienced a fantastic customer service from Ben Hince. Ben always goes above and beyond and nothing is too much trouble. Ben is very friendly and sincere and does exactly what he says he will. Marc Nowland”

Helpful Report

Posted 3 years ago

“No high pressure sales, listens to what you need and finds the deal that best suits your needs”

Helpful Report

Posted 3 years ago

“Avoid. Read this. My daughter bought a car from them between Xmas and new year. Salesmen assured her it’s been fully checked out with their comprehensive used car checks etc so she handed over her 14k and was told she would get delivery in a few days. Those few days passed and we heard nothing. Tried calling and emailing to find out what was happening but got no replies for about a week when we were told a warning light came on in the dash and they want to check it out. Another week passes and we hear nothing despite continually chasing them up. They have my daughters money stashed away and we are getting increasingly concerned. After almost a month of trying to get delivery of the car we were told they discovered it needed so much work done that it wouldn’t be worth them selling it so they are just going to auction it!! So clearly just lied about it having been thoroughly checked over prior to selling. What a joke. No help in finding another similar car on their database. They realised they weren’t getting a sale of this car and dropped my daughter like a hot potato. Totally uninterested. Then despite her transferring her money to them immediately when she bought the car she was told it will take three days for them to return her money. Sadly the salesmen at this evans halshaw give all car salesmen a bad name. It was like dealing with second hand car salesmen from way back in the 70s. Absolutely shockingly bad service. I would not trust this company one bit”

Helpful Report

Posted 3 years ago

“I purchased my Nissan Qashqai from the Wolverhampton showroom and I can’t tell you how good the service was! I liaised with Scarlett the entire time and she was always happy to answer any questions I had (and I had a lot!) even after I bought the car! She answered in a very timely way and was so lovely! The delivery was fantastic! Such a lovely guy and he didn’t leave until I was completely satisfied with the car. I traded my old car in with them and got a very good price for it so that was a bonus on top of an already very good purchase! I will always recommend them and I hope to go back to them for future purchases!”

Helpful Report

Posted 3 years ago

“Sold me a car with a broken gearbox, had me book it in a local garage for 6 days just for them not to authorise work, said never mind we’ll send a driver to drive it 120 mile back to Blackpool Evans Halshaw and yes “drive” just for me to check my gps data and my car was clearly being used as a run around to fish shops and super markets while in their hands for 2 weeks….car went with half a tank of fuel and came back with not even 5 mile to empty yet I was dumb enough to fill hire car up for driver to go back in….never ever trust a Evans Halshaw garage, also the parts they used to fix my gearbox were off a scrap car. Don’t bother”

Helpful Report

Posted 3 years ago

“Purchased my Hyundai Fastback at the end of September 2020 as a preregistered car with 56 miles on the clock. It was just under a 1 year old when purchased, being registered in September 2019. Prior to having the car a year I had the car serviced on 17th September, within 2 years . 2 years from the car being registered the battery started failing. I spoke to Hyundai Evans Halshaw Leeds on 22nd October to say the battery was failing and the age of the car. They stated that It probably was something else and needed a diagnostic. I had with the help of a retired auto electrician decided that it would be the battery, but they said they wouldn’t replace it without a diagnostic. They did NOT say that the battery was not covered under the 5 year warranty or that they wouldn’t cover it just 2/ 3 weeks outside the warranty. As a result I struggled for 2 weeks, charging the battery until they could fit me in for a diagnostic. Come the diagnostic, yes the battery has failed! Had the garage advised that the battery would not be covered I would have purchased a battery, not wasted 2 weeks of having to jump start the car and not been charged £126 for a diagnostic which told me what I already knew! To add insult to injury they wanted to charge and additional £320. For a Hyundai battery which again only had a 2 year warranty. I have since purchased a Bosch battery for £120 with a 5 year warranty. Despite complaining and putting in a formal complaint they have not responded. I was treated with total disrespect and am appalled with their service / attitude. DO NOT USE HYUNDAI EVANS HALSHAW LEEDS. CAN RECOMMEND CARS2 HYUNDAI BRADFORD WHERE MY GRANDAD HAS HIS CAR SERVICED.”

Helpful Report

Posted 3 years ago

“They seem to do a good job but what I find disturbing is...when I've left it there on 2 occasions to have work done . The first time brakes . The car was in exactly the same place I parked it. And was not moved as it had been raining. The second time exactly the same with a recall. Never moved from the spot? My friend had a similar altercation where they told him it had been in the shop all day and they never fixed the problem but still tried to charge him. He told them to do one! This is newport road in Cardiff. Anyone wise have similar experience?”

Helpful Report

Posted 3 years ago

“Bought my Car online in good faith and was given a delivery of 3 days later. 3 days came and went and no phone calls . After numerus calls and emails I am still left without a car or my money back 12 days later. The customer service has been beyond shocking and although there has been one nice gentleman trying to get my £ back, all in all the worse service i have ever encountered.”

Helpful Report

Posted 3 years ago

“We purchased our 2 cars this year via Lauren Jackson and the service was 2nd to none! I've since recommended family who have also made a purchase!”

Helpful Report

Posted 3 years ago

“I have bought or dealt with this company yet. What went wrong for me, was when I just read all the reviews people have put in for this company. It’s a shame as I was interested in a van. I will invest my time and money elsewhere. Usually I give the companies chance to reply to peoples comments but these lot clearly can’t or haven’t bothered at all and that’s why I’m writing this so they can take note of the affects of these negative feeds even on new potentials customers, and so many bad reviews can’t all be made up story so thank you all for your advise. You have wasted my time looking at your vans and sites. I’m taking my business to someone who genuinely cares.”

Helpful Report

Posted 3 years ago

“I hate this company”

Helpful Report

Posted 3 years ago

“Evans Halshaw, Bretton, do not go even by invitation, a total disgrace to the Ford brand. Be very careful to all female drivers of large immaculate low mileage vans out there, they are as jealous as hell. Mine returned with a small scratch, which though I told them about they did nothing. Fortunately I got someone to do it and he did a beautiful job at mated rates, but as these (very sorry everybody) racist bastards did nothing I have since reported them to trading standards. Don’t ever take a vehicle to the main dealers for servicing unless it is VW, take it to your small friendly garage. The service man by the name of Paul, a small odious little man with no regard for non fee paying jobs. He sat there and gloated at the prospect of someone bringing a van in just out of warranty to have a lock fixed. If it’s not too late don’t take it there, it’s cheaper to go to harrards and buy a fleece rather than get rinsed there Seriously don’t take your beloved Ford there, they are scum.”

Helpful Report

Posted 3 years ago

“I bought a used car from Evans Halshaw and the service book had been stamped to say the car was in good working order, when in actual fact a service had NOT be carried out. On receiving the vehicle the AC was not working and there was a slow leak with the coolant tank. After a barrage of emails between myself and the company spanning over 10 months, Evans Halshaw finally agreed to rectify the coolant leak (a known problem with the Ford Focus) The coolant tank was replaced and had apparently been ‘road tested’ when we collected it. On driving my car home on the M4, the engine light came on and a we lost all power to the car having to making an emergency stop on the hard shoulder. Luckily I am covered by the AA roadside assistance who came and when they completed an under bonnet inspection could see that the hose to the coolant had NOT be reattached and that the car had no coolant in it. The engine was a write off. Evans Halshaw eventually agreed for myself to bring the car back and replace the vehicle with a new engine a their expense. My car was in their garage for 108 days. Finally when it was ready, an MOT and service had been carried out as these had both expired whilst the car as with them, and the service book had stamped once again. I was reassured that everything was in excellent working order and that the car was safe to drive having just passed it’s service etc the previous day. Leaving the forecourt and driving home (approx a 6 mile journey) I checked under the bonnet. To my disbelief the coolant level was showing well below minimum again! If my journey had been any longer than it was, history would have repeated itself and Evans Halshaw would be replacing another engine for a second time. I have since contact Newport Evans Halshaw again today to let them know that they have provided me with a car that was not in a drivable condition, and a staff member there then suggested that I drive the car back to them! My car is not safe to drive in it’s current condition and on my refusal to make that journey to them they have just had someone drop off a bottle of coolant to my home address. I have topped up the coolant and will make a small journey to see if it drops again, which would indicate there is still a problem with the coolant tank after it being replaced. The customer service is forever below average with all staff members who work at Newport Evans Halshaw, who do not appear interested in the disruption and annoyance that this has caused myself. A lack of communication between its staff and mechanics has caused me huge frustration over the 108 days whilst waiting for my car, with many promising that the car would be ready sooner rather than later and that all safety checks had been carried out when it is my belief that these checks have not been carried out. I have never had such poor customer service from such a well known company, who from day one has made me feel that I am the one inconveniencing them, all the while it is their severe lack of competence and poor work ethic that I have been put in potentially dangerous situations time and time again.”

Helpful Report

Posted 3 years ago

“They send customers to other non evanshalshaws garages to do the repairs they cant fix.theu font have the equipment or tools repair the cars they sell .shocking unacceptable service.i dont know how they have a traders licence if they cant repair the cars they sell .”

Helpful Report

Posted 3 years ago

“Evans halshaw shiremoor- Hands down the Worst car I’ve had in my care to date. Went to look at bmw 4 series with allegedly 1 owner… was reasonably happy with car and asked as part of the deal that chips in paintwork on bonnet were fixed and dents in doors to be pulled out, which was all fine and good. Went to collect car following day… this had not been done, asked if I could take the car to Gateshead branch to have body work done which I was told would be fine… went down to Gateshead branch to organise a date the following day… Gateshead branch had no idea about the arrangement, got told to drive home and shiremoor would collect car from my home. Car got collected to have bodywork dealt with… but only the dints one side of the door as apparently paint man wasn’t in to deal with bonnet… wasn’t very impressed at all. So anyhow cracked on drove car 1 mile and drive train error came up on dash rang garage who agreed to pick car up following day to look at it, so baring in mind this car had 1 owner APPARENTLY I went to find service history of vehicle in glove compartment and found a sold receipt from 2020 so that of course makes 2 previous owners not the apparent 1 so I then called the previous owner as of course there was a phone number there… who advised me that the car was a death hazard and they didn’t trust the car and apologised that the vehicle fell into my hands. Called shiremoor and asked once again how many owners this car had which I was told again just the one… at this point all trust was lost I knew they either didn’t have a clue or are complete liars… but not only this I found sensitive documentation about someones drivers liscence details alongside address etc who had test drove the car the week prior in the glove compartment. Now we are in the middle of a global pandemic so the fact I’m finding all this firstly screams out this car hadn’t been cleaned at all and had put my 4 month old baby at risk.The Car ended up being rejected back to the garage within 3 days. I simply wouldn’t purchase a vehicle again from evans. Ended up being unable to get any credit after this episode. Luckily my partner managed to purchase a car on my behalf from a main BMW garage. Do yourself a favour always take yourself to a main dealer. Don’t buy from evans they don’t know what they are selling you they fell deeply below standards. I Wasted £80 on a tank of fuel, £50 insurance admin fees and a lot of my time. Absolutely disgusting And just to add I had to change my babies nappy on bathroom floor in the car garage as there was no changing facilities. Which wasn’t too pleasant either so please sort this out for other customers.”

Helpful Report

Posted 3 years ago

“evans hallshaw gateshead, grab your money for a brand new car, then when it needs repairing under warranty, they give you the run around, talk to you like you're an idiot, 16 weeks and told it will take another 8 weeks before they can repair. i would not believe it, if it was not happening to me.”

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Posted 3 years ago

“From Eric BournBourn Very helpful I can’t say enough about them they were very good very professional made me feel like home yeah but like family now so thank you very much roping me five stars”

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Posted 3 years ago

Evans Halshaw is rated 2.3 based on 369 reviews