Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.33

2.3 Rating 387 Reviews

32 %

of reviewers recommend Evans Halshaw

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2.3

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

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“Part ex'd my car at Evans Halshaw Merthyr. Dealt with Tyrone, he's an absolute gem. He has been so helpful and supportive in every way he can. Even calling me back on his days off.”

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Posted 4 years ago

“Absolutely disgraceful customer care after discussing a vehicle at evens Halshaw Sunderland with Barry the salesman we told him we were driving up from Evens Halshaw Middlesbrough to view and possibly buy, when we got there 40 minutes later we were shown the car then informed it was already sold, no phone call no apologies or explanation couldn’t speak to the salesperson (Barry) he was busy well thank you very much Barry the salesman what a waste of my time and fuel to get there to be told they have sold it in the time we drove to the dealership, stay away from these unprofessional cowboy salesman who can’t even offer an apology”

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Posted 4 years ago

“Ordered car got a personal video as to far to travel payed for delivery and bank transfer of £19995 for vehicle had to get tax and insurance for vehicle before delivery vehicle arrived no fuel chipped windscreen .which I’m still waiting on them replacing scuffs on body tyres with just over 3 m On them no paper work to say if vehicle had been serviced before delivery no manual or service book you would think after paying that kind of money for a car they would try and keep the customer happy .have taken car to pentland landrover and payed for a service myself .im still waiting on a curtesy call but not interested in customer after they have your money very poor service .”

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Posted 4 years ago

“An excellent salesperson Wesley in the dealership on Newport Road Cardiff. Nothing was too much trouble and he explained all finance options clearly”

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Posted 4 years ago

“Joshua Skilbeck was extremely helpful and came across as genuine and honest. I appreciated all his time and effort in helping me to find the car of my dreams. Claire”

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Posted 4 years ago

“I purchased a car today from evanshalshaw merthyr tydfil after being dealt with by a salesman who's name is Adam John who I must say was a credit to evanshalshaw with is polite manner and going through every detail as expected so happy with the service I had from him as he couldn't of been more helpful .”

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Posted 4 years ago

“Excellent customer service, highly impressed with the professionalism and no nonsense customer care without forced sales patter. A breath of fresh air! Thank you Scott for an easy purchase.”

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Posted 4 years ago

“I recently had the need to purchase a Car online without actually being able to see it myself as I live in the Midlands, and I have to say I have been very impressed by the handling of this by Andy Crooks in Hull who all the way through made sure I had all the information both visually and in writing for the purchase and arranged quick delivery. The car was exactly as described and everything went according to plan. On happy customer :-)”

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Posted 4 years ago

“Evans halshaw ford hull. I've purchasd 2 cars within the last year from Evans ford hull. The team are excellent going the extra mile. IAM currently trying a buy another car and highly recommended ford hull to anybody”

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Posted 4 years ago

“People seem happy with their purchases but its all very well until you encounter an issue. 1 star is generous for the complete lack of any service and response to my emails to their so called customer service line (4 emails sent by me and the warranty company Pendragon has lodged 3 formal complaints also and zero response) The service Dept no longer respond to my direct emails of which there has been well over 20 emails where none of the promises have been kept, preferring to brush this matter under the carpet, constantly i was given excuses,saying they would get me an answer the following day, but then time and time again it is completely ignored or forgotten with no resolution. I bought a second hand car that was delivered to me with a fault, which left my rear tyres heavily worn on the inside and a loud humming noise from the rear of the car. I was told to take it to a dealer to get checked, which isolated the issue through their diagnostic tools. I followed all of the instructions from Evans Halshaw fully and have been noting but patient, but now they have completely stopped responding to my communications leaving me without any solution or information and i am stuck with a 120000 pound car i feel uneasy about using now (this has now been going on for over 3 months) All i want is for someone to communicate and let me know what can be done about it. I am not asking for the moon here.”

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Posted 4 years ago

“Very helpful staff amazing customer service from Jill who worked in the Doncaster branch would highly recommend she was very helpful indeed”

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Posted 4 years ago

“I recently purchased a car from Evens Halshaw Plympton Plymouth. In doing so l was approached by a salesman of the name Stefan Mitrev who l must say was a credit to Evens Halshaw. With his polite manner and very thorough in all products information that he went through in detail and selling me a three year warranty. Very happy with my perches thanks to Stefan .He couldn’t have been more helpful.Five stars from me”

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Posted 4 years ago

“I needed a radio code for my Ford Mondeo. Sadie helped me from start to finish booking me in for my preferred time slot the very next day, keeping me informed of the timescale and price and all with a professional yet personable manner. Thank you very much indeed Sadie in Service Dept Wrexham North Wales”

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Posted 4 years ago

“The salesman Tyrone was the absolute best. He was helpful and did everything he could to make sure I was happy with my car and answering all my queries. Thank you Tyrone at Merthyr Tydfil”

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Posted 4 years ago

“My experience would take far too long to fully explain. I went to the Evans Halshaw in Milton Keynes. I do not know the salesman name in question because he never introduced himself. He couldn’t have been less interested if he tried. He was so incredibly unfriendly and so unhelpful. When inspecting my car for a part exchange,which is six years old, with a dent in the side & some scratches,he screwed his face up & criticised my car! I’ve never felt so uncomfortable, ever. I had to leave. It felt like my small budget was no interest to him. I went to another garage that day & was treated with respect & I’ve reserved a car. I’ve submitted a complaint to head office.”

Helpful Report

Posted 4 years ago

“Back in THE START June 2021I bought a car after being sent a personal video of the car, i called and spoke to Jamie the car salesman who described the car and assured me any issues would be rectified before it left to be delivered. Now this car cost almost £20k and i knew of recalls which were present on this type of car, again i was assured they'd all be done prior to delivery... so i bought it. So delivery day comes, the car had the exact issues with iot that were supposed to had been checked (and as the salesman said) double checked BEFORE it was delivered.I wont go into it and bore you all but its taken me ALMOST 3 months to get the car sorted by a DS dealer and only today i got everything done , its now 20th AUGUST! I had to open a case against them using resolver and finally the manager agreed to pay for the issues but would not compensate me for the 4 round trips at 80 miles each, the time i had to take off work and the stress of having to use hire cars while all this was done. sorry to say i definitely do not recommend this company.”

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Posted 4 years ago

“Bought a 2017 blue bmw 335d three weeks ago, newcastle for £19500 and had delivered supposed to be excellent condition, but on car coming of transporter I saw a couple of scratches on door, and the front bumper headlights windscreen covered in stone chips. I immediately phoned them back, to be told what do you expect from a car 4 yr old. Because car was a hugh spec and inside was stunning, I priced up a bumper respray which was £400 and asked whether they would go half's. They replied immediately they have want car back, which let to my suspicion why the car was wanted back. I paid a specialist BMW garage to check car and found it was accident smashed and not recorded. Lift bonnet and it was the left suspension turrent with diabolical sealant around new repair and the sticker still showing on new inner wing. I got my money back after 5 days but was out of pocket as had sold my car so no vehicle and asked whether they could help with hire car, I'd paid insurance and then cancelled it with a fee for doing so. The manager told me where to go? Surprise surprise car is for sale again today in same garage for £500 quid less, and no mention of accident damage. Be ware of evans halshaw.”

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Posted 4 years ago

“Awful unprofessional staff Beyond a disaster staff have no clue on customer service”

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Posted 4 years ago

“I bought a car Edinburgh Vauxhall have had nothing but trouble with it, was still under warranty had it checked over by other garage bill to fix all issues £1500 Halshaw say it’s jst wear and tear and warranty doesn’t cover it.”

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Posted 4 years ago

“Evans Halshaw Wolverhampton Aug 2021 I reserved a Van and paid a deposit on a Thursday following a video sent to me . I then had a call with the salesman to complete and sign the order forms. On the Friday I paid the full balance for the van and was told he would call me to sort delivery. I had a duck and dive session Friday afternoon through to Tuesday morning where no one was ever available to speak to me and no one ever called me back Tuesday after I received a call from the salesman saying a small issue, they were going to refund me as they were not selling the van to me as the price was wrong and they wanted more money for it. I asked to speak to a manager who after me chasing 3 times eventually rang me at 6.45pm on Tuesday evening . He advised me that he was not selling me the van as it was advertised on both their website and auto trader at the wrong price.. He was really rude and would not look at a discussion, told me I can do what I like he was advertising the van that evening even though he still had my money. We are now at Wednesday and the van is advertised and Evans Halshaw have not refunded the money or returned a call following a complaint I raised. All in all I would not ever by another vehicle from such a company who have no respect for their brand or customer service.”

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Posted 4 years ago

Evans Halshaw is rated 2.3 based on 387 reviews