Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a car Edinburgh Vauxhall have had nothing but trouble with it, was still under warranty had it checked over by other garage bill to fix all issues £1500 Halshaw say it’s jst wear and tear and warranty doesn’t cover it.”

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Posted 3 years ago

“Evans Halshaw Wolverhampton Aug 2021 I reserved a Van and paid a deposit on a Thursday following a video sent to me . I then had a call with the salesman to complete and sign the order forms. On the Friday I paid the full balance for the van and was told he would call me to sort delivery. I had a duck and dive session Friday afternoon through to Tuesday morning where no one was ever available to speak to me and no one ever called me back Tuesday after I received a call from the salesman saying a small issue, they were going to refund me as they were not selling the van to me as the price was wrong and they wanted more money for it. I asked to speak to a manager who after me chasing 3 times eventually rang me at 6.45pm on Tuesday evening . He advised me that he was not selling me the van as it was advertised on both their website and auto trader at the wrong price.. He was really rude and would not look at a discussion, told me I can do what I like he was advertising the van that evening even though he still had my money. We are now at Wednesday and the van is advertised and Evans Halshaw have not refunded the money or returned a call following a complaint I raised. All in all I would not ever by another vehicle from such a company who have no respect for their brand or customer service.”

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Posted 3 years ago

“AWFUL The issue that I have experienced was: I placed an order for a used Vauxhall Astra on Thursday 17th June through the Evans Halshaw main website - this part was great and very easy to use. I selected delivery on Sunday 20th June - the dates were pre-determined on the website and it appeared I had free choice. First thing on Friday (18/6) morning, I received a telephone call from a salesman at Ford Rotherham. The telephone call started with saying the car could not be delivered on Sunday, the only reason given was that the car was due to go into an MOT. There was no expected delivery date given - despite me asking. The telephone call was blunt and rude. Since getting the car, I have looked at when the MOT is due and it says 7/6/22, therefore I know the MOT did not take place after car sale, despite being told otherwise. I then received a WhatsApp message from the salesman saying the car had 3 notable scratches - now the reason given as to why the car isn't being delivered was being changed to "needs to go into paintshop." The profile picture on this mans WhatsApp (of which he is using for professional business) is quite frankly intimidating and unprofessional. The salesman is sat with a red vest, and beer glasses - not a professional picture at all despite paying a premium for a car through a dealership. I then received nothing over the weekend. At the start of the following week (21/6), I received telephone calls of the same rude nature from salesman saying they were trying to arrange a driver to deliver the car - fair enough but again no delivery date told. I later received an email with a receipt of my near 5k purchase, which at the top stated an estimated delivery of date of 25/6. Perfect, I thought. However, this is "estimated" and still nothing confirmed. Wednesday, Thursday pass with no contact. Friday morning - the estimated delivery date - no contact from salesman. At this point getting ridiculous. I then text him to which I got reply saying it would be delivered today - no idea what time though. All the way through the process, I mentioned I work in a school and can't be on hand to answer phone calls whenever. At 11am, I receive a phone call saying "I need to pay for the tax so the car can go on the road". The salesman asked for my card details, without telling me how much I was paying for, I refused to give him my long card number as no idea this was genuine. I asked to pay the tax in direct debits - once again I wasn't told how much for. I was at this point told the drivers were coming to collect the car. Now for what is quite frankly a disgusting comment that made me feel really uncomfortable. At 12:30pm, I received another phone call from salesman. I answered, I was told "the 2 drivers who are picking you car up are thick as pig ****." If I said this comment to anybody in my line of work, I would expect to be put on an official warning or get sacked. The 2 drivers - who lived in Bristol - I do not know the name sadly were amazing. Being told the drivers - who were deliverying my £5k purchase - were "thick as pig ****" naturally puts you on edge and I felt scared the purchase may never turn up. People making comments like this should not be anywhere near customer service.”

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Posted 3 years ago

“Bought a used car this week from Darlington branch. The salesman Tino was courteous and very pleasant to deal with, he took time to fit me with a car suitable for my needs. I would give him 6 stars if I could for the service he provided. He is a credit to the branch.”

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Posted 3 years ago

“Good experience buying my fiesta staff very pleasant and helpful car was presented very clean out on the forecourt Ready and waiting would like to thank the young man who dealt with my purchase couldn't do enough to help got a good price for my car all the sales staff were very polite and welcoming well done lads 💯”

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Posted 3 years ago

“Sell cars they dont or cant repair,why,because they dont have the equipment or tools to do any repairs .they only service cars thats the limit of their skills and abilities.was forced to take my car to an independant garage .they should not be allowed to trade in second hand vehicles if they cant do the above .so begs the question why are the regulators allowing this to happen .”

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Posted 3 years ago

“Evans Halshaw at Shiremoor I find hard to beat Carl Dunn used car salesman I’ve now known for 15 years as he is that good I have yet to call in and see him for a new car what only takes him average an hour to get me exactly what I want not only me but my wife and friends find the same results Carl I have known since his days at Reg vardy never has he let me down he needs to be recognised by the company I think he should be a manager while Carl works there I will always be coming back give him my regards 👍”

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Posted 4 years ago

“Today I have received my second hand car from Evans Halshaw, Gateshead delivered to my home, and I am delighted with it. I found the car online and purchased the car via the Phone and Teams Meeting with Iain who was really helpful and dealt with the order efficiently and who made the process very easy. From my personal experience I would highly recommend using the Gateshead branch of Evans Halsaw.”

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Posted 4 years ago

“I needed an mot today but the guy wouldn't take it saying the tyre was bald but when I took it to Kwik fit they said it was on the limit meaning it could of been taken. Then I phoned up for another appointment pressed 3 for service and they guy twice put the phone down on me. I used to deal with Treforest Evan Halshaw they was fantastic polight always pleased to serve. Ford closed them down now I have to deal with Cardiff Evan Halshaw. Once I had mot there the front window screen looked like it was wiped with an oily rag I had to crawl back down the street and clean it. They are the worse people so rude. Would not recommend to my worst enemy.”

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Posted 4 years ago

“Do not buy from evan halshaw car store its ok until you have warranty and your car has faults and issues and they take around two weeks to fix not even a days work there very rude and dismissive and this is the manager he has been the worst you can't complain about him either messed up system going on and whats worse he knows I'm going on holiday and is meant to offer a hire car and they pay £30 a day towards this for seven days but apparently has never done this and doesn't know how it works cant belive someone like this is manager and treat customers this way its appalling behaviour from a grown childish man.”

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Posted 4 years ago

“I bought a used car 3 days ago from walsall branch. The salesman ,Dayton ,was knowledgeable, courteous and very pleasant to deal with. I would give him 6 stars if I could. He is a credit to the branch. As the car is new to me ,I cannot ,as yet ,review their after care service.”

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Posted 4 years ago

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Posted 4 years ago

“Found a car online (long distance purchase). Byron was great, we agreed a sale and I secured the car with a deposit. Following day I had a distanced sale agreement meeting over zoom where sale was agreed and purchase order was signed (this is legally binding contract). I received a call 2hours later refusing to sell me the car because they had not priced it correctly, this is when Omar got involved. This man should not work in a customer service environment, he is rude and has lots of attitude which reduced me to tears!!! Do not deal with this man, I have gone above to complain about how I have been treated and how they have breached their contract and sale should be honoured, the case has not been resolved and yet they have put the car back up for sale. I am shocked how a company can act so unprofessionally.”

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Posted 4 years ago

“Avoid at all cost. All they do is try and rob you if you sell or part exchange with then . On there website I was offered £4600 for my car got down there and they offered me £3700 . It was a complete waste of my afternoon. You have been warned”

Evans Halshaw 1 star review on 3rd June 2021

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Posted 4 years ago

“Marc Neil who sold me my new car was excellent and took time with us to find the car suitable for our needs from start to finish I would have no problem in recommending Evans Halshaw to anyone they go that extra mile to ensure complete customer satisfaction”

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Posted 4 years ago

“I’m very happy with my new car. Mab was very professional from start to finish. I couldn’t have wished for a better person so helpful and pleasant. Have to say I cant fault anything. Having used them many times. I wouldn’t go anyyelse. Highly recommended.”

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Posted 4 years ago

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Posted 4 years ago

“The service I received was second to none. The salesman Kim Khan was extremely helpful and went the extra mile when dealing with me. He explained everything in detail about the financing of the vehicle and the lay out of the car. All in all a great experience of buying a car in these difficult times.”

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Posted 4 years ago

“Was surprised to read some of the comments as I recently bought a car through Dave Williams at Gateshead branch and was delighted with the service. Fast, friendly and factual with no hard sell. Good explanation, video of car and extremely fast delivery. Thanks.”

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Posted 4 years ago

“DO NOT USE THIS COMPANY! They are conmen. I purchased a car from Evans Halshaw Ford Cardiff, they mis sold this car to me because it had previously been in an accident and had multiple repairs done, also an alloy refurb, all of this was hidden from me. Also the car was delivered by a driver with no covid safe procedures at all. It was also dirty under seats and in footwells. They claim that customer service is their top priority, it most definitely is not, they just want the money. I tried to resolve the issue but just get passed around. Absolute disgrace of a company, AVOID!!!!!”

Helpful Report

Posted 4 years ago

Evans Halshaw is rated 2.3 based on 369 reviews