“Do not buy from evan halshaw car store its ok until you have warranty and your car has faults and issues and they take around two weeks to fix not even a days work there very rude and dismissive and this is the manager he has been the worst you can't complain about him either messed up system going on and whats worse he knows I'm going on holiday and is meant to offer a hire car and they pay £30 a day towards this for seven days but apparently has never done this and doesn't know how it works cant belive someone like this is manager and treat customers this way its appalling behaviour from a grown childish man.”
“I bought a used car 3 days ago from walsall branch. The salesman ,Dayton ,was knowledgeable, courteous and very pleasant to deal with. I would give him 6 stars if I could. He is a credit to the branch. As the car is new to me ,I cannot ,as yet ,review their after care service.”
“I bought a used car 3 days ago from walsall branch. The salesman ,Dayton ,was knowledgeable, courteous and very pleasant to deal with. I would give him 6 stars if I could. He is a credit to the branch. As the car is new to me ,I cannot ,as yet ,review their after care service.”
“Found a car online (long distance purchase). Byron was great, we agreed a sale and I secured the car with a deposit. Following day I had a distanced sale agreement meeting over zoom where sale was agreed and purchase order was signed (this is legally binding contract). I received a call 2hours later refusing to sell me the car because they had not priced it correctly, this is when Omar got involved. This man should not work in a customer service environment, he is rude and has lots of attitude which reduced me to tears!!! Do not deal with this man,
I have gone above to complain about how I have been treated and how they have breached their contract and sale should be honoured, the case has not been resolved and yet they have put the car back up for sale. I am shocked how a company can act so unprofessionally.”
“Avoid at all cost. All they do is try and rob you if you sell or part exchange with then . On there website I was offered £4600 for my car got down there and they offered me £3700 . It was a complete waste of my afternoon. You have been warned”
“Marc Neil who sold me my new car was excellent and took time with us to find the car suitable for our needs from start to finish I would have no problem in recommending Evans Halshaw to anyone they go that extra mile to ensure complete customer satisfaction”
“I’m very happy with my new car. Mab was very professional from start to finish. I couldn’t have wished for a better person so helpful and pleasant. Have to say I cant fault anything. Having used them many times. I wouldn’t go anyyelse. Highly recommended.”
“I’m very happy with my new car. Mab was very professional from start to finish. I couldn’t have wished for a better person so helpful and pleasant. Have to say I cant fault anything. Having used them many times. I wouldn’t go anyyelse. Highly recommended.”
“The service I received was second to none. The salesman Kim Khan was extremely helpful and went the extra mile when dealing with me. He explained everything in detail about the financing of the vehicle and the lay out of the car. All in all a great experience of buying a car in these difficult times.”
“Was surprised to read some of the comments as I recently bought a car through Dave Williams at Gateshead branch and was delighted with the service. Fast, friendly and factual with no hard sell. Good explanation, video of car and extremely fast delivery. Thanks.”
“DO NOT USE THIS COMPANY! They are conmen. I purchased a car from Evans Halshaw Ford Cardiff, they mis sold this car to me because it had previously been in an accident and had multiple repairs done, also an alloy refurb, all of this was hidden from me. Also the car was delivered by a driver with no covid safe procedures at all. It was also dirty under seats and in footwells. They claim that customer service is their top priority, it most definitely is not, they just want the money. I tried to resolve the issue but just get passed around. Absolute disgrace of a company, AVOID!!!!!”
“A big thank you to Ben Crooks for making buying a new car such a pleasant experience. He went out of his way to find what we asked for. He took his time with us even though we were a bit late. We would highly recommend Ford Evans Halshaw Priory Park Hull. Thank you Ben you are a credit to the company.”
“Visited Kilmarnock branch recently. Never again. Salesman less than half my age was patronising and spoke to me like I’d never bought a car before. I didn’t accept his “ absolutely best offer” on my car as part exchange and left. Said I had another car to check and would phone him next day if still interested in the one at Kilmarnock. Was told he’d phone me next day. Never heard from him. I was really interested in the car I viewed but his attitude just got my back up. Bought a similar car with less mileage and a better trade in deal elsewhere from a more professional salesman. And the car I viewed at Evan Halshaw is still on their forecourt weeks later. Had same experience at same garage a few years ago.”
“Arranged an appointment for 11.00 ,turned up on time to be told to sit in the corner, sat for 30 mins with no apologies before leaving.halshaw cramlington -what a joke”
“Bought a Focus from them that in photos looked really nice, promised me the car would be serviced etc and 'delivered'
Delivery- i assumed my car would be dropped off on a trailer or truck but nope my car was driven 140 miles in sport mode by a guy with no mask or anything and never wiped anything down, left a coffee in side door as well as a melted mars bar in glovebox, car also turned up with 4 miles to empty with fuel needle lowest it could go with flickering lights on dashboard luckily i made it to a garage with 1 mile left....
Car itself - Car turned up with no mats even though in pictures it had mats, all fluids were empty or below minimum, oil was below minimum same for coolant and washer fluid was completely empty, steering fluid was also just below minimum yet this car was serviced with a stamp in book from them? pretty sure its illegal to falsely stamp a service book? the paint they used to quick repair alloys for pictures also came off so alloys look a mess. car also needed brake pads changing and wipers due to blurring vision and hardly stopping the car.
After sales - 6 days into owning car gearbox was juddering and skipping gears and they had me book it in a ford garage local just for car to sit there 4 days just for Evans Halshaw to not authorise the work still then get this they came to fetch it and had someone drive it 140 miles to dealership it came from to repair it....overall took over 23 days to get my car back. Also took over 2 months to get the warrant pack info as well as 3 months just to get a V5 they claim was DVLA's fault yet soon as i mentioned i didn't have it all of a sudden 2 days later i get it. Was advertised with full service history yet wipers and brakes were very old and you could tell from engine this car hasn't been serviced in months possibly years and when i looked in service book the cars last service was at 32k miles the car has done 68k miles.....so it being serviced once in 6 years is full service history?
Car is automatic and 1.6 so knew MPG would be average but car would use £5 just to go to shop and back, turned out all filters were years old and one of the injectors were bad, don't forget all this was serviced and checked before sale though.
My advice would be avoid and buy from a private seller, if you do buy from these 100% check the car is serviced cuz if i didn't i would of been driving a car round with no oil or anything! also make them put in writing car has a full service history and check over the car! i found out later the car had loose wiring and a broken parcel shelf.”
“I would like to thank jake alvey from your Mansfield branch for providing a brilliant service and being so very helpful, while we where buying our family car recently.”
“After Discussing a purchase of a mini on the Monday, the sales person "Zoe" said she was off on the Tuesday and would phone me on the Wednesday to arrange the sale and delivery. I had to contact the sales rep and was then informed that the car was sold on the Tuesday!!!! UNBELIEVABLE!!!!!!! Thanks for nothing, I even told her that I work for the NHS and really needed the car....”
