Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.30

2.3 Rating 369 Reviews

31 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 23rd June 2025

Anonymous // 01/01/2019

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“the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.”

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Posted 4 years ago

“Absolutely fantastic service from the Wigan branch! Always informed what was happening and constant communication via telephone and email with updates on my car! 2nd time I’ve used them and wouldn’t go anywhere else. Special thanks to Russell and Scott who made the journey so easy!”

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Posted 4 years ago

“Had a great experience buying a car from used car plymouth dealership. Thanks to Ian and Jamie in the sales department for making it a easy process in these hars times also a thank you to Rich and Andy in the service department for a quick booking and fix of my new car after purchasing. Highly recommend this dealership for buying and service”

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Posted 4 years ago

“Very disappointed with sales staff not only did they lie about speck of car they denied saying it, after sales were absolutely awful I would never recommend this company to any of my friends or family”

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Posted 4 years ago

“Had a recall for a software update on a Astra. The letter said it would take no longer than 30 mins and I would be able to wait. 1st time I went there they couldn’t find the codes in my wife’s car so had to rebook.2nd time was told if I got there at 0815 then car would be first on ramp and wouldn’t be very long at all. When I got there there was no job sheet and told it could be 1230 before I got the car back. I am not waiting 4 hours for a 10 min software update. Not the first time I’ve had bad dealings with this branch. Get the impression that they’re doing you a favour not the other way around by buying their cars. Live and learn, will not go there again or buy a Vauxhall for my wife”

Helpful Report

Posted 4 years ago

“I was sold the car with a tire pressure issue which was supposed to be sorted before i collect it, it wasn't so they booked me in later to fix that and for over a year they had me bouncing between Aston and west brom while they held the car and made me pay for alternative means to do my commute. They were never able to fix it at either branches so i took it to a local garage who sorted it on the first try. They really pushed the upsell and made me end up buying the service pack and warranty pack, but of course the warranty doesn't cover what matters. There were other important issues which arose over the following month i bought the car including a coolant leak which caused it to overheat and shut down as well as a leak under the gearbox, did they even do a check on the car when they recieved it? Again bouncing me around the branches and taking time out of my day to juggle my day job and sort this all out over a duration of around 15 months. The manager at the west brom branch (steve) even told me "well you shouldn't have bought the car then". The aftermarket at Aston (carly or something) were useless and no technician was able to fix the issue even after a specialist vw and audi centre had found the problem and communicated it to them. Absolutely disgusting how unprofessional, incompetent and disorganised these guys are. Put me off evans halshaw entirely and now i tell everyone about this experience, to avoid this dealer and to make them aware of how these salespeople just want commission off you by flipping faulty cars with false promises.”

Helpful Report

Posted 4 years ago

“Went today to buy a car from evans halshaw Ford Lincoln.I had no part ex and was paying cash. All was going well, took the car for a test drive, talked to the salesman who was perfectly fine. I then made it quite clear that it was a second car a run-about, all was going well and I agreed I would buy the car .I was then told there would be a administration fee which I thought ok. Then he did the usual car sales bit trying to sell me paint protection gap and warranty cover I gave the impression I wasn’t interested. What happened next was unbelievable and totally unprofessional. At this point, in a normal car garage, they go off to another room to ok the deal with their manager but not in this case! He sat with his manager no more than 4-5 metres away and I could hear everything the manager was saying to the poor salesman giving him a real good dressing down for not selling me any products! I was so angry I made my way over to them and said starring at his manager, that I heard everything he said and that I no longer wanted to buy the car I then said sorry to the salesman and left. I honestly couldn’t believe it and I certainly wouldn’t go there again.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Rude and arrogant service manager. Errors made by the mechanics and no apology offered. Please avoid using the Coatbridge service department, your new better googling it and having a go yourself.”

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Posted 4 years ago

“Gary from Ford Newport road was fantastic help . He went above and beyond , Polite, professional, and made us feel at ease. The support and information he gave use was excellent. Now I'm a proud owner of a ds . Thank you Gary for all your help. Will be recommending you to everyone see you when I up grade.”

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Posted 4 years ago

“Avoid this company at any costs. Their services are below any common sense imaginable. Our car broke down while still in warranty and after 2 weeks we have no updates apart of someone is looking into it. On top of that we were promised a loan car which haven't got it so far.”

Helpful Report

Posted 4 years ago

“Car broke down within 3 weeks. Evan's to check for safety recalls or rate them. Poor after sales service and misinformation of returns policy. No goodwill gestures available and 2 weeks of getting a car sorted. Warranty admin are at best, poor. Avoid Evan's halshaw sighthill.”

Helpful Report

Posted 4 years ago

“10 weeks into ownership my reverse camera malfunctioned. 9 months in still not fixed and now not responding to calls or online contact. Multiple workshop visits. So many calls I have lost count. If you had just done your job when I reported it we would not be in this position. The worst customer service I have ever received , follow the consumer act 2015 to deal with this lot.”

Helpful Report

Posted 4 years ago

“Took my focus RS for its annual service to Evans halshaw Bury expecting a phone call to collect. Received a phone call at 11am advising that the car was in the lifts and there now was a broken brake pipe with fluid gushing out. This was not the case when I arrived as I had driven 8 miles to bring the car and would have had no brakes ! Long story but when purchasing the car was given a 5 year manufacturer warranty which Evans halshaw now deny giving as dealer principal and salesman have left. Evans halshaw now are charging me on top of a £240 service £95 to fix the pipe that was damaged in their care. Every time my car has been in with them I have had nothing but trouble the bonnet for scratched and they have no knowledge of resolving RS problems they can only deal with standard cars. My wife has for the last 20 years purchased all her cars from them this week she switched to Land Rover I am also next week trading the RS with Porsche. They have lost loyal customers through pathetic customer service and inability to fix the vehicles they sell to you themselves . So disappointed . Going to sign off the invoice paid with dispute as tired of dealing with them and just want to cut loose now .mechanic was Simon and was backed up by service lady Karen .”

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Posted 4 years ago

“After they admitted to not knoqing what was causing the problem and that they would get Citroens advice, we took the vehicle to another dealer who stated in writing that the mis matched tyre ws the problem, and that a matching tyre should have been fitted in the first place. We called Evans Halshaw with this verdict only to be told that Citroen claims we need two new tyres when we get a puncture. Who ever heard such utter nonsense? The dealer fitted the wrong tyre and now expects us to pay to fix their problem. Steer clear, it's delers like this one that mange to perpetuate the industries bd name.”

Helpful Report

Posted 4 years ago

“Bought a car from Edinburgh branch. Within 7 weeks was back to the garage 5 times with 3 problems. Still not fixed and have had the car for 6 days after just getting it back after 7 days. The manager ( if that's what you call him) is so rude could not care less and thinks this is acceptable. Never ever buy from the mr hooper is terrible and if the manager is bad the rest are leading by example trust me there just as rude and uncaring”

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Posted 4 years ago

“Enquired about a car on there site that I had seen for over a week. ( screen price stayed the same) To then see the screen price had gone up the day after I spoke with someone there. Did not get the phone call back that I was told I would. Sorry will be looking else where for my next car now.. car still for sale. Don't treat customers like this if you won't there business.”

Helpful Report

Posted 4 years ago

“I bought a car from them for work during lockdown. The day after I started work, the coil pack went. They said they could book me in for a repair in 3 weeks even though it was only a 10 minute job! I had to get it repaired elsewhere for £265 otherwise I would have been out of work. They said they would pay that bill out of goodwill. I handed them the invoice. I never heard anything. I chased them up several times but didn't get anywhere. I had been their customer since late 2015. This is the most disgusting treatment of a client possible.”

Helpful Report

Posted 4 years ago

“'WARNING - do not purchase a car from this dealership ( Gloucester ) , they actually advertised and sold my 21 year old daughter a car claiming it had 12000 miles on the clock ( from the trip counter ) when it actually had 39000 on the clock. When returning the car NO compensation was offered for their mistake BUT they had the audacity to charge her £150 to return the car the following day claiming she had driven over the 250 mile limit allowed to return a car. She lives nearly 200 miles from the dealership ! Oh and as she had to leave a £250 deposit to send the V5 given she had private plate they are deducting the money from this. The sales assistant Connor is so far refusing to answer emails resulting in no other option but for her to claim a refund through the small claim courts. This was a significant purchase for a young girl that has only left a bitter taste in terms of what should have been a joyful experience, shame on you Car Store !”

Helpful Report

Posted 4 years ago

“The car (Renault Zoe) was brought in due to no heating working and blowing out cold air regardless of temperature set. It was booked in in 25th March 2020. When I arrived I was told they could not get parts so to wait until after lock down. I booked and brought it in 7th August and collected it Friday 11th August. I was told the heating had been tested and was working For the second time when the car has been booked into their centre, despite me requesting for it to be charged it was never charged. I drove home (30 minutes) with heating on and it was still blowing cold air) I rang straight away and was told to test it over the weekend. It was till blowing cold air. I complained that it had not been tested and I was told to pay for a re gas to solve the problem, (which I did) I booked it in again 26.8.2020 and the service manager said he would try and get me a courtesy car (Almost 7 weeks ago) I heard nothing about a courtesy car and no update on my car. I rang 3 weeks ago was kept on hold for 40 minutes then disconnected and then rang again to be told the Manager was getting me another Zoe and would call me back. Of course, as usual no return call. I have no idea what is happening, have no car and have no explanation of what is happening, when the car will be ready and no sign of a courtesy car .They have had my car now for around 6 weeks with no calls or explanation. I rang last week and was told they were awaiting a new part and it would be ready last week. As usual having heard nothing I rang today 25.9.20 and a very rude member of staff said they were taking the battery out and the car had been booked in for next week (7weeks since they got it) He shouted at me that they never give courtesy cars due to Covid and I pointed out his manager said he would try and get me one. This is utterly appalling. no one has even had the courtesy to ring me and explain what is happening. Disgraceful customer service and useless manager whom I asked to call me back once again did not bother.”

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Posted 4 years ago

“I sold my car to Evans Halshaw at Cribs Causway last week and it was the smoothest and hassle free sale ever, this was all down to Rugilija. All throughout she was extremely professional and efficient. Rugilija‘s customer service was 100%, she is clearly knowledgeable within her job role, her explanation of everything was clear and precise, she was friendly, honest and very calm even when I was manically trying to find poof of my car services, which my husband eventually located them for me. My husband and I can’t praise Rugilija enough, she is an pure asset to Evans Halshaw. Thank you Rugilija.”

Helpful Report

Posted 4 years ago

Evans Halshaw is rated 2.3 based on 369 reviews