Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.32

2.3 Rating 358 Reviews

32 %

of reviewers recommend Evans Halshaw

Company Reviews

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Metrics

2.3

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

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“No one was interested had an 11 o’clock appointment booked on line I had to ‘bear with’ twice asked my name and who I had booked appointment with twice . There was a chap outside who took absolutely no notice of me no eye contact nothing. I spoke with a Liam eventually who couldn’t have less interested. I have worked in retail for the last 30 years and I was always taught customer I’d king they pay my wages. I won’t go into the £200 asked for to bring the car from another site. I bought a car from this firm 5 years ago no such fee was applied then when I mentioned this to Liam all he could say well that was 5 years ago. I had asked for an on line valuation of my car which I thought was reasonable Liam took photos of my car inside and out took it to his supervisor who then valued it at £108 less than the online valuation by the time I got this information I had been there 45 minutes and was no further on . I really didn’t have the energy to question this to be honest I couldn’t wait to get out of the place I have never felt to be such a nuisance in all my life. There was no where to park I was told this was because services was rammed today no apology.I remember the same thing happening 5 years ago and being told the same bs. How this firm is still in business I have no idea they are the rudest people I have ever dealt with obviously I didn’t go ahead with my purchase when I left there was a cone blocking the route out there were two members of staff stood very close to the cone I had to get out of my car and move it I am a women in my sixties these cones are heavy the two members of staff didn’t even seem to notice which says it all really please don’t use this firm unless you don’t mind being treated as a moron and a nuisance”

Helpful Report

Posted 4 years ago

“spoke to a salesman called Richard over the phone at Evans Halshaw Merthyr Tydfil. arranged a deal for Bmw 320 , px value was good . deal was good . then a sales invoice came through with a £500 warranty added . i asked him to remove but keep the finance level the same as only want to put down £2000 . spoke to them yesterday as no new sales invoice had been sent through . new one appeared on whats app to still show a 2500 deposit . i questioned , as agreed two weeks ago to a 2000 deposit . the finance was less so assuming they made a error , i asked him again to keep deposit at 2000 not 2500 . he answer was we cant and your have to pay it . after getting no where he blocked me on whats app . i emailed his boss to be told the finance company down valued the car on the 5/8/20 so i could only borrow the new amount against the vehicle . i asked why i wasn't informed about this . no answer told do i want the car or not . i got hold of the dealer principal who told me the same , again no apology for his staffs lack of care and all he wanted to know was i buying the car . NO CUSTOMER SERVICE WHAT SO EVER .”

Helpful Report

Posted 4 years ago

“Terrible customer service Terrible customer service. We phoned ahead to look at a car, when we arrived we were then told we weren’t able to test drive it that day. So we booked an appointment to test drive another day. We were 30 mins into our journey to the car dealership before being called to say that actually the car wouldn’t be available. So we drove back home and waited... Finally we went back for the test drive but on our arrival still had to wait around for ages (with our 3 children) while they got the car ready. We then had to point out that the tyres were very flat and that there was a nail in one of the tyres. All of these things would have perhaps been acceptable, if there was any apology but instead we were given The Hard Sell of extras including a mandatory fee that wasn’t in the advertised price. Really very unimpressed with Evans Halshaw!”

Helpful Report

Posted 4 years ago

“Just don't use evans halshaw extremely difficult for you to get faults fixed or refund .a very poor service and they never put anything in writing . And try to ignore your complaint .so don't buy or take a car on finance however good the deal looks .”

Helpful Report

Posted 4 years ago

“My experience with Evan Halshaw has been awful, I had gone to view some cars on Monday 28th July 2020 and seen one I liked asked if I could test drive the vehicle which was agreed even though he went to a ford which was the wrong car when I queried about the Kia, I finalised all the paperwork for a Kia Sportage Vehicle. The following day as arranged I was sat there for 4 hours and told that I could drive away within another hour… 15 minutes later the staff member tells me the car has actually been missed for a vehicle service check by Evan Halshaw to make sure it was safe and road worthy before it was put out on display to which I already had test drove prior. A staff member informed me that it needed 3 new tyres which is on the MOT that came with the vehicle that they clearly never checked in the first place and that I would be able to collect the following day or the day after as it would of bin done in the workshop .. Which was fine was told I would be informed when this was sorted. I called on the Thursday 30th July 2020 as I didn’t hear anything to then be told that it had been booked in with ( Kia Workshop ) I have never known it to be so difficult to actually try and find out why it was booked in with them in the first place and then to find out that it is actually a steering rack that needs to be replaced due to a fault. I had sold my car at the start due to them assuring me I was getting the vehicle as soon as and then they had the decency to offer me a courtesy car yesterday after all the trouble they have coursed me which I obviously declined as this should have been offered at the start to at least give me some help with getting from and to work. I have been waiting since the 29th July 2020 for this vehicle and they still don’t know when they will get it back from Kia I have just been messed around, I have been passed to majority of the staff as certain staff can’t be bothered to deal with the situation. You will never deal with only one person, the advertising is shocking as you will not drive away within 1 hour. I am only doing this review as I wouldn’t want anyone else to be in the same situation where they purchase a vehicle that probably hasn’t been checked for safety procedures and is not fit to be placed on the pitch they will not keep you updated with any information of your vehicle I had to do all the chasing, the customer service is terrible, any questions you have will most likely get over spoken or you’ll either get the impression that they don’t want to answer. Don’t get me wrong I’m not saying all the staff are this way only the main ones I dealt with there was 1 specific person would try to get out of every call with me and be (Busy) all the time or it would of bin a case of leaving a message to call me back but it never happens. I rang yesterday to speak to one of their team leaders and I was told they will try to put me through if he is not busy, at the same time I was receiving a call from them so I hung up and answered . He thought I was another customer about a Vauxhall vehicle and it sounded like they were having some problems with it also. When I told him who I was he did not sound very pleased of the error in the call considering he tried to avoid speaking to me. Makes me wonder if people’s information is accurate. I do find it quite concerning. I think the whole place needs to be taken a very careful look at to make sure that all the vehicles are actually safe to purchase and their data protection and customer information is kept confidential and safely in place.”

Helpful Report

Posted 4 years ago

“"Sell your car" service is a total joke. The quotation you get from their web site is totally different from the real quotation you get after inspection. I got £2450 from web site, real quotation was £1850 just for a couple of minor scratches in bumper (the web site clearly stated they would be taken into account). Rest of the car in really good conditions i.e. new tyres, low mileage but non of these points were considered. Total waste of time. Do avoid it! No one would answer over the phone on the customer service line on web site.”

Helpful Report

Posted 4 years ago

“Absolutely horrendous customer service. Totally inefficient, nobody answers your calls followed by nobody updating you with progress. Even asked me if I'd brought the car to them as they had no record of the car! Eventually located the car but the work was unable to be completed due to a part issue. Nevertheless my issue was the lack of information and communication. Would choose elsewhere but it's a company car and I have no choice.”

Helpful Report

Posted 4 years ago

“They have absolutely no idea what Customer service Is shocking, no communication, took my car back with split tyre and they thought I was having problems with gears . Terrible will never go back .”

Helpful Report

Posted 4 years ago

“I bought a ford c max from these people in December of last year (2019). It was advertised as an automatic, this turned out to be false!. it turned out to be a powershift which is totally different!. Car drove ok but had a few bodywork issues,it also had cracked tyres and a strange shifting problem on the gearbox. The sales team are ok, but the service team are useless!. They argued and dragged their feet with every issue I had, I ended up having to pay for one of the two tyres they agreed to replace, My front bumper ended up a different colour to the rest of the car. The gearbox issue is still there, even after they had serviced it. I would very strongly advise anyone thinking of using these ripoff merchants to go elsewhere!. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 4 years ago

“I bought a mokka from them in august last year had to take it back 2 days later with a knocking on the front the mechanic fitted two new drop links and two top bushes, the car was taken for its mot in july, the mot station failed it on a drop link that had a split dust cover, a ceased ns brake cable, a bottom swingarm ball joint soall in all it cost me an extra £ 400.00 on top of the cost of the vehicle of £ 6,400. Its the last time i will trust Evans Halshaw.”

Helpful Report

Posted 4 years ago

“Car needs service brand new last year, received an email requesting booking of service. I called no reply, i used online service to book about 1 week now and no reply, or acknowledgement, nothing... Can not leave review on Trust pilot as all negativity left made the company remove the review facility. car now over 11100 miles shoddy company. Spending money on advertising on radio. THEY NEED TO as customer reviews are putting them off. I'm now going to contact the leasing company, as I cannot contact the CEO oh no anyone in high authority and picador or evans Halshaw.. don't bother go to another company”

Helpful Report

Posted 4 years ago

“Very unreliable company, i bought a new car normally i buy from Fareham but this time a Fareham service manager Lied i took my business to this company... on ordering the car i never received any updates as to the progress of the order and ended up 2 weeks late. No communication not returned calls. Now year on the service is over due cause of covid, i had an email to call and book.i did but never got through, so i used there online booking service. 1 week ago and still waiting for appointment and a phone call or even an acknowledgement. I have attempted to contact picador and evans Halsaw head office. But funny there is no number or CEO email. Tried to.leave a comment on trustpilot but not able to as the option to leave a review has been removed. Never order or use this company now i think sadly i will purchase a different make. I have Vauxhall's for 24 years every 3 years now i will look and BMW or A u d i. !!!! Now the car has done over 11000 miles. Next call is to car leasing company.....”

Helpful Report

Posted 4 years ago

“02/09/2019 took my wife’s car to evanshalshaw Vauxhall Edinburgh because of a couple of bubbles under the paint on the offside rear wheel arch about an inch square to be fixed under warranty I was reminded the car needed a service and was due a mot and if I didn’t get it done at the dealership the paint warranty would be void!!!after challenging this they agreed to the warranty work being done ten months later the car has been painted five times each time the job getting bigger and more of a mess the whole o/s of the car has been painted we have been told lie after lie saying the car was being sent out to another body shop this never happened my wife could track the car on her phone I requested they exchange the car like for like there version of that was to get me to buy a more expensive car extending finance that was there version of exchanging the car bottom line is they supply bad workmanship then want the customer to pay for it tell blatant lies stay away don’t go anywhere near EVANSHALSHAW”

Helpful Report

Posted 4 years ago

“DO NOT BUY YOUR CAR FROM EH. If you Value your time sanity and money Please save yourself ALOT of stress and do not buy whatever you do. I literally cannot even describe how despicably I have been treated over the past two months I have been without my car. I had bought my car on the 2nd of February It then stopped working In the middle of April. Since then I have gone through and I’m still going through absolute hell trying to get my car fixed without being offered any compensation or even a courtesy car. I have had to beg for updates as no garage or department will answer their phone no one has given me any answers As to when my car will be fixed. I have just been passed from pillar to post and being taken as a joke. I have never regretted buying something so much in my life. This has caused me extreme stress and anxiety and I will never ever buy from EH again. I bought my car from the Ford Milton Keynes branch and they are quick enough to take your money but as soon as your car leaves the tarmac you might as well forget any kind of after-care. I have now been paying for finance, warranty, insurance, road tax and fuel that I have not been able to use myself. My story is so much worse and longer than I can write on here. I want my money back from these con-men. Absolute scam artists”

Helpful Report

Posted 4 years ago

“They might sell you a car with hidden faults (such as a faulty turbo in my case). Be aware that if you need to take the car back due to a mechanical fault... 1) Their warranty is not worth the paper its written on. You'll still end up paying most of the cost of repairs and all cost of parts. They charge rip off prices in those repairs such as £236.03 for an oil change. 2) They won't provide a courtesy car so you'll have to pay for your own replacement transport during the months that you are without a working car. 3) They won't allow you to leave your faulty car at their car park (even though its large). They insist you tow it to them on the day they look at it. 4) They will drag their feet for months making you wait just to look at it (and charge you fees for doing so). 5) They will be rude, helping to increase your stress levels considerably for something that is not your fault.”

Helpful Report

Posted 4 years ago

“Bought a Fiat 500 Abarth from the Treforest branch in Cardiff in August 2019. Took it back to them in November 2019 as the gearbox was whining in 3rd and 4th. They took the gearbox out, stripped it and replaced most of the internal components after having to get a lot of parts from Italy. Got the car back the week before Christmas so without a car for 6 weeks. All seemed ok for about another month or so but then the whine came back again, still in 3rd and 4th. Took the car back to Cardiff branch and a technician agreed there was a problem again. I was told to drive it for another 2 weeks and if it got worse to book it in to be repaired again. Did get worse so car was left with them on the 11th of March and told it would be ready at the latest by 20th of March. Then lockdown came in and even though the sales department was open no-one would tell me the score with my car. I can get no answers from my phone calls or emails and up to date have been without my car for 84 days this year and 41 days last year. I've made 26 phone calls to them with nobody having the decency to answer the bloody phone. Shoddy customer service all round. Would never ever deal with bunch of clowns again. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“Okay, we are in lockdown but other dealerships are offering good customer service. In over 12 weeks I have got absolutely nowhere with my enquiries. I would give NO stars if I could.”

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Posted 4 years ago

“Excellent. I have bought a car in the past and was very pleased. Just in the process of buying another and again service really good. Cannot fault them.”

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Posted 4 years ago

“Absolutely awful. Sold me and my mum cars and BOTH are broken and have needed to have work done every month for the past 3 years but we can’t return them or anything as we’re paying on finance.”

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Posted 4 years ago

“Well I just went to trade in an insignia that’s I bought from the Chester branch a couple of years ago, only to be told by the dealer that it was a category 5 writeoff in the past, so I was sold this car under false pretences. Beware of these bandits”

Helpful Report

Posted 4 years ago

Evans Halshaw is rated 2.3 based on 358 reviews