“I was quite reluctant to hand my precious films and videos to a stranger through the mail. Everpresent gave me an option that was secure and the results of some challenging originals turned out great.
Very impressed with the process, the good communication and the final product. Will be sending more for transfer.”
“It was a pleasure to deal with everyone in Everpresent. Work was done well. However I did not know tape I sent had 3 minutes on it. Most of the tape was blank much to my surprise. Wish someone would have let me know. Thank you anyway”
“While I was satisfied with the quality of Everpresent’s work, I was quite dissatisfied with the quality of the service and the transparency of the pricing. I asked for the contents of an iPhoto folder to be transferred. Since there were other folders on the same device, I gave specific written instructions to avoid confusion. I was quoted a preliminary price of around $200.
When I heard back with the final price it was over $800. I questioned this since it didn’t make sense As I feared, it was based on disregarding the oral and written instructions and transferring all the folders on the device. I again told them not to do this and to only transfer the single photo folder. I was quoted a new price of over $300.
When I came in to pick up the work I asked them to show me what they had transferred. Not surprisingly, they again disregarded my instructions and transferred other folders that I had not requested. When I said I did not want to pay for work I had specifically asked not to be done, I was met with a shrug.
They had also offered me a discount because I was dropping off this job while picking up another. I reminded them of the discount and confirmed they would add it. They did not add it.
I have been pleased with other work they have done for me, but they made a mess of this one and don’t really seem to care.”
Hi Paul,
Thank you very much for writing about your experience. It is clear that your most recent project did not meet our usual standard of clarity and ease of service. It looks as though there were a series of clerical errors that contributed to the results you mentioned, and because of your feedback we've been able to identify them.
Someone from our management team would like to reach out to you, so please expect a call or email in the next few days.
Many thanks again for your patience,
EverPresent
“I experienced wonderful service transferring an old reel of film to digital format. This was important to me, as the movie was of my mother who had passed away and we found the reel only two weeks before her celebration of life. The staff was so helpful, rushed the project, did a fabulous job and it was just so meaningful and special to have it.”
“So complicated and confusing in every step. Too many steps. Polite but ignorant workers. My initial quote was over $60 for an $8 job. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I WILL WARN OTHER PROFESSIONALS TO AVOID YOU.”
“My siblings and I brought in several reels of old family movies (1950s-1970s) and 1990s-era videotapes, all of which had been filmed by our mother, who was about to celebrate her 90th birthday. She had been wanting to get them digitized so we could all see them again and show them to the grandchildren. We’d been dragging our feet, because it feels scary to hand off one-of-a-kind, priceless (to you) family stuff; however, the folks at EverPresent communicated clearly with us throughout the whole process, and we felt confident that our precious originals were in good hands. The project was completed with plenty of time to spare for the “premiere” at our mom’s birthday party this month, and we couldn’t have been happier with it! We all gathered in the living room after dinner and shared laughter, wonder (and a few tears) together. And, now we can access them any time we want in the future, even as technologies change. EverPresent delivered beyond our expectations - thank you!”
“The VHS was converted to DVD but the sound was not transferred properly. It’s very difficult to hear the sound on the new DVD. When I played the VHS to compare, the VHS had normal sound”
“Super people to deal with. They keep you well informed throughout the entire process. High quality results. I am going back the next time I need to have anything done. I highly recommend this company. 👌”
