“The positive is that I was able to finally get my VHS tapes transferred to a flash drive. The negative is that it wasn't enclosed with the tapes when it was promised, so I was told that it would be done promptly. The following week I received an email that it was ready in Northborough so we went on Friday and was told that it wasn't there. I called, was upset that I wouldn't have it for Thanksgiving, but was told it would be sent directly to my address on Wednesday. Well, that didn't happen either. I received it the day AFTER Thanksgiving, which was extremely disappointing.
I chose this company based on their reviews and reputation. I received "I'm sorry" over the phone, and nothing else. I believe that I should be compensated in some way for a 3 week delay. Thank you!”
“Excellent Reliable Service that can handle tough jobs at a reasonable price.
Caution: garbage in garbage out: you need to give really clear instructions on the file structure you want and you need labels on/with documents & photos. Otherwise, your great-great-grandchildren can't appreciate what you hoped to say. Add notes, stories, etc that personalize the mystery characters in their odd dress and frozen smiles. Not all pictures of the Grand Canyon are worth preserving.”
“I have used Everpresent before and was very happy with the results. This time I brought in 4 VHS tapes to be made into DVDs. Apparently one of those tapes was not mine. Whether it was mixed up with someone else's tape I do not know. But what I got were 3 DVDs of the same tape (which contained subject matter that I never taped). One of the other DVDs was of poor quality in terms of sound, and these tapes were musical performances. Since I received notices from you that the tapes' conditions were adequate, I had no expectation of there being a problem. I am happy with three of the DVDs. I called and left a message for Ariel who called when I was on the phone. She left a message, but when I called back about 15 minutes later I left a message and she never responded. This is not acceptable. I am requesting a refund for the three tapes that were sent with no relevance at all to what I gave to you. I consider Everpresent to be a very good business, and this has been a very surprising experience. I hope to hear an answer from someone on your team. Thank you very much, Elaine Jost”
“To the person(s) that worked on this project. Kudos for a job well done with what you had to work with. I’m sure it wasn’t an easy process with the old film fading and failing. I’ve checked some of them out and enjoyed going back in time with my family. Brings back so many wonderful memories. Thank you for everything and keep up the good work.”
“Everpresent delivers exactly what they promise. No fuss, no challenges during the process. I just spoke with them to be sure I could get what I wanted, dropped it off at a courier location and received my product within the promised window. I recommend them and would definitely use them again.”
“I would recommend Everpresent to everyone. Great job, helpful and courteous employees and a very quick turnaround with not much notice for a funeral song. They helped preserve precious memories from our dear departed dad. Priceless . Thank you soo much . Joanna Beebe”
“My first - and only - search for a tape-to DVD business brought me to EverPresent, and I consider it a stroke of luck. These are pleasant, knowledgeable, and courteous people who made my project incredibly simple. The results are exactly what I hoped they would be.”
“It was a big decision to have all our slides converted to digital and I'm so very glad that we chose Everpresent. Everything from start to finish was just perfect. The communication with everyone was great and the process was good. Even when I found a few hidden slides I was able to mail them in and they were included. We have viewed the slides now and they are great to see and all in order by time.
I received back the slides in perfect condition.
Thank you so very much for everything, Dorothy DeCosta”
“Professionally done - happy with the overall transaction. I refused an initial quote because the converted tape isn't worth much to me, and they worked with me to arrive at a suitable charge. They converted an 8mm tape to digital, and they also provided a fairly comprehensive analysis of the project when done. I didn't need all that since it was just a home video, but I can see how they could handle corporate and creative projects with higher stakes.”
“My first experience with EVERPRESENT was perfect and beyond my expectations. I am looking forward to working with them again. It was easy to do and they kept in touch with any updates I might want to be aware of. They are a great company to do business with.”
“They were good at keeping me updat3d al9ng the way with the process, it was also pretty quick. But there were videos/tapes they didn't advise me of that were faulty and fuzzy aka unwatchable that I was still charged for. Also there deal of so many tapes and then the price is reduced is a scam! They charge you the higher price for the first 10 vhs and then the lower price for the rest when they should charge the lower price for all vhs tapes in the order. All together was way overpriced for what I got un return.”
“My only complaint was that the store did not give me a receipt when I initially dropped off my vhs tapes. This made me uncomfortable because I had nothing to refer to when I first contacted you.”
