“Excellent service and quality and professionalism. I will be coming back. One area of opportunity... My family has done repeat business with Everpresent and pretty high volume. I was hoping for more of a discount than $25 on my 2nd order/ 3rd or 4th order across my family. Thank you! We have thoroughly enjoyed our memories coming to life! Thank you!!!”
“We have been very satisfied with your professional service, which has given a second life to some of our "lost" family memories (which were gathering dust before...) I would only ask that the link to view and share the converted videos stay live for more than a few months. Thank you-”
Thanks for your note Donna, we are sorry that you experienced some quality issues with your audio reels. We did include a Quality Letter that mentions low recording quality and tape deterioration that were factors in your transfer. We are unable to fix those conditions as they were present in the original media.
Please reach out to us directly if you have other tapes that may be in better condition and can achieve better results!
Thank you.
EverPresent
“Very thorough archiving of the images they were carefully returned in a organized manner. Took a little longer than anticipated, not entirely prompt with responses but overall extremely happy and satisfied with the results, prices was reasonable too.”
“When our poor technology skills threatened the project, Everpresent stepped in and worked with us so we were able to transfer a few thousand photos to an external hard-drive. We had dreaded what this might involved but their equipment made it very manageable.”
“EverPresent did an outstanding, high quality job on digitizing my very old 8-mm movies, and I will continue to have them do all my further work. The digital copies were hardly different from the originals, and even seemed to improve them.”
“Customer service was excellent. It was very convenient for me to drop off the photos and pick up the thumb drive locally. Everything turned out as promised. I will use them again.”
“It is a somewhat difficult finding your location from Cambridge, 128 can be a challenge. The link to my archives was very frustrating with all those numbers needed to advance. I gave up. The slides were well handled and easy to edit.”
Hi Doris,
Thanks for your feedback. We are sorry to hear that you experienced difficulty with the online link. The link should have been emailed to you after your project for very easy, clickable access. We are happy to reach out to you directly and send you the link again.
Many thanks,
The EverPresent Team
“make shure that you check your order before drop off. I had left a old black an white movie under my home movies by mistake,they copied it an charged me for this I wished they had called to let me know that there was a non home movie was in my box. but otherwise great job on my 1950s home movies.”
Hello Dick,
Thanks for your feedback. We just resent the link to your email for very easy access. Please let us know if you need anything else.
Best,
The EverPresent Team
“Hi , the idea is great to have all my pictures together on one Place . The service you provided was ideal .
The representative was very helpful as well .the only thing I was disappointed was that I had lots of pictures repeatedly reappearing and I did not understand why ?
In general I was very happy !
Tank you very much !đź‘Ť”
“We haven’t viewed all of the film as of yet, but many pictures were out of focus, to dark or not clear. We did understand that the films were old and not in the best condition. We would have liked it if you could have deleted the pictures that were in poor condition.”
Hello Dorothy,
Thanks for your note. We are glad that you used our film reel services. Please note that we do offer video editing services. If there are any films that you would like to edit, please reach out and we are happy to you about this post-digitizing service.
Best
The EverPresent Team
“Staff was pleasant and professional; however, the estimate given for time and expense were far from reality. The original estimate for my project was $1,500; final cost was over $2,400. We were promised final delivery in 1 - 2 additional weeks; in reality is was another month. To be fair, Everpresent sent a note asking whether we wanted to proceed once they realized the original estimate wouldn't hold. But by then, we had already paid $700 and had lost several weeks.”
Thanks for your email and for your feedback. When working with fragile items and precious memories, we want to make sure that we get it right and handle these items with care. We will be reaching out to you directly to see if there is anything we can do to help out with another project.
Best,
The EverPresent Team
“I was happy with the quality of VHS to CD conversion. So, I returned with a few negatives, they took quite a long time for scanning the negatives (< 15). I am fine with that, but the quality of the scans is very disappointing. I agree my negatives are not in excellent condition, but they are not in pretty bad shape, even the basic software like Epson's digitial ICE can give a much better output. The communication is also poor, if they have any tools available for quality enhancement I would like to know about those, but I never heard about my options here, I tried to check about this but they weren't very enthusiastic about it. I choose Ever present only because I thought they have better tools, but it turned out to be not the case. My Epson V660 perfection has better quality output.”
Hello Tarakaram,
Thanks for your feedback. We do offer Advanced Image Retouching services, we are happy to talk to you about these additional services. We will reach out to directly to see if we can further assist with these enhancements.
Best,
The EverPresent Team
“Everyone was very nice and kept me informed of the progress with the film. The original price quote online was not accurate and it ended up being double the original quote. I think this could be improved upon. Also the quality of what was received back was a little disappointing. Ended up sending it somewhere else that did a better job.”
Hello Catrina,
We sorry to hear that the quality of the film transfer did not meet your expectations, we will reach out to you directly to hear your specific feedback.
EverPresent
