“The reps were so pleasant to speak with anytime. Their responses to my emails were always clear. What they did for me was superb. I had 25 tapes from my old big and small camcorder and they copied all to USB beautifully. I am so grateful that they preserved all 30 plus years of our family we don’t want to forget. Some are no longer with us but watching the “shows” make it feel like they are still with us. I am forever grateful. It was a bday gift for my 38 year old son. His son can watch all in time and see how adorable all was plus see the family I dearly loved. EverPresent is the best all around. Can’t say enough about them. Fantastic group.
Ann Marie Montello”
“They were very professional and made process of getting materials to them easy- my only concern was the audio reel to reel I brought them was put on a thumb drive and you can not hear a thing. I figured if they couldn’t get even a low quality recording they would have told me and just returned it to me and not charged me for something I can’t hear.”
Hi Christina,
Thanks for your note, it sounds like something might be wrong with the device that you are listening on. We will reach out to try and help correct the audio level issue.
Best
EverPresent
Posted 6 years ago
Hello Christina,
When transferring old media, the digitizing only comes out as good as the original material. You did receive a Quality Letter with your order that mentions that the original old reel to reel recording was of very low quality. Unfortunately, there is no way for us to preview or screen content - we do have to do the work to hear the results. We are glad that your other film reels came out well!
We look forward to helping you out again with any other projects.
Best
EverPresent
“Young lady who worked on my project was very helpful and kept me up to date. We did have problem because some of the slides were of a different size so the cost of the project did increase. To bad I did not know this when I submitted the project. Overall I was satisfied with the work”
Thanks Gus! We enjoyed working with you as well. When working with slides sometimes there are non standard items that require special equipment and technicians. We specialize in this and appreciate your understanding. We look forward to working with you again.
EverPresent
“I had a good amount of old 8mm and super 8mm film reels to convert to digital and tried quite a few times to do it myself. I had poor results and spent way too much time researching the ways go do this at home. Forget it! The results from Everpresent were beyond stella. Couldn’t be happier.”
“I liked the idea of using a local company to digitize my home movies, and found Everpresent. The employees are very professional, knowledgable and a pleasure to deal with. I would highly recommend Everpresent.”
“The first order worked out great. My second order I wasn't sure about the content of the video tape. I was told someone would call me to make sure it is what I thought, but it turned out to be old cartoons that I paid a lot of money to digitize.”
Hi Larisa,
Thanks for your note, glad you had a good experience with your first order. For the second order, unfortunately we cannot screen for content as the work is being done by our technicians. We do offer a viewing station that is available for clients to use for screening before digitizing.
Please let us know if we can help with anything else in the future.
EverPresent
“Everpresent is a fantastic organization. They brought my super 8 videos to life that had been in a box for 50 years. It was thrilling to re-live those moments, thanks to Everpresent!!!”
“Thank you Everpresent for converting my old super 8 films into a digital format.
They even converted it to a wide screen format so it fits the new t.v's
Very important artisan work you people are doing, keep up the good work!”
“We used Everpresent to convert about 10-15 old Sony camcorder tapes of our kids growing up into digital format. Now we have that footage on USB drives and in a Cloud account. At every stage of the process I found Everpresent to be very helpful and professional, and very pleasant to deal with, and the quality of their work is excellent. I will almost certainly use their services again in the future.”
“I was extremely disappointed with how long it took for
Everpresent to finish my project. The pitch was that my slides would be picked up within the week, and returned the following week. Instead, it took nearly two months, and many many weeks after I had been charged for the full amount. I would not recommend the service to anyone.”
Hello Andrea,
Thanks for your email, this level of service is not what you should expect. We strive for excellent communication and make every attempt for projects to return in a timely manner at EverPresent. We are very sorry to hear this and will be reaching out to you directly.
Best
EverPresent
“We have placed three orders to date. A customer rep always contacts us to confirm our order .We are notified when the project has been completed and when to pick it up. Our family memories have been converted from 16mmfilm and VHS tapes to digital tools. All original materials are returned. The staff is friendly,knowledgeable and courteous. We recommend preserving your memories with this company!”
