EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,604 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I worked with a very nice woman to put some tape onto a thumbdrive. It wasn't clear how much of the tape was any good. I was told that I wouldn't be charged for any tape that was unclear but there was quite a bit that wasn't, that was included in the thumbdrive. I wouldv'e preferred not to have minutes of red video that couldn't be seen. that is why I'm giving an acceptable but not good rating.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

Lee, thank you for sharing this with us. When tapes are blank or completely unintelligible, we are one of the only companies I know of about that does not charge full price for those tapes. But in instances like this where much of the tape is good, but there are also many unavoidably damaged or red sections, we proceed with the digitizing so you can enjoy the good footage. Unfortunately, when we are charging under $30 per transfer to USB/DVD, we are not able to offer full editing and cleanup of the tape to weed out all mediocre footage. We offer the service for $80/hour, but we don't impose it on everyone as it would become expensive given that the average tape is over one hour long and the editor would have to watch most of the tape. All that said, if you have already taken the time to identify where you see footage you don't like, please feel free to call us about a small editing project to clean up the footage, which we may be able to do in less than an hour given your preparation, or to ask our advice for free editing software.

Posted 6 years ago

“Tia did a great job walking me through the process for converting my photos to digital. I visited in person. I found her very knowledgable and in a short time we were able to get the process going. Many thanks to her for her help! If there was a category called “Excellent” I would have used it. John Zifcak”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“I had been holding onto 40 VCR tapes wondering what to do with them, toss them is what I decided. But I made one last ditch effort to convert to digital and found EverPresent. After a couple of test tapes, I brought in the whole batch. And finally got these memories preserved and readily viewable as DVDs and digital video files to play on my PC. Everpresent did a great job, and converted everything so the results were professional and beautiful. After many years, my video 'project' is finally done!!”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“The team has made the many memories leftover from my parents manageable and much more easy to digest! We look forward to sharing with future generations.”

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(In Home) - Posted 6 years ago

“Perfect experience. Great customer service and quality!”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“Excellent quality. Excellent service. Highly satisfied! Thank you!!”

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(Mail In) - Posted 6 years ago

“These guys did a very good job on my old video tapes”

Helpful Report

(HQ - Viewing Station) - Posted 6 years ago

“The experts at Everpresent took care of my specialized needs professionally and quickly at a fair price. Big job or small - they know what they're doing! Many thanks...”

Helpful Report

(Mail In) - Posted 6 years ago

“The CD duplication was fine, but I was unpleasantly surprised that you splashed the name “everpresent” in large font across my CDs, while my name as the composer of all the songs was not even on the label. Made it look as if the songs were by Everpresent, rather than by me. Why you feel the need to grab advertising on my CDs is inexplicable and misleading as t authorship. I paid the costs for your work. I did not intend to provide you (frankly useless) advertising on my original material. Not cool at all!”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

Doug, thank you for letting us know. This is Eric, the owner. We put our company information on the DVDs partly for advertising as you say, but primarily so people can find us for when they need extra copies or damage a copy and forget where the original work was done. This is important since a significant percentage of our discs are used as gifts for family and friends for digitized home videos. That said, we do offer custom, unbranded CD labels, and in a case with original music, I wish we had offered you the unbranded labeling initially. I'm going to shoot you a note separately. We're happy to remake the discs for you free of charge.

Posted 6 years ago

“I have given two projects to Ever-present in recent weeks. Both were completed carefully and professionally. One was particularly sensitive and the outcome quite successful. Using Ever-present has made me rethink how I want to preserve my family's photos, recordings, documents and letters. More to come from me!”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“I have recommended Everpresent to others.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“The work was fine! But the fact that I was charged a higher amount then the quoted price when I picked up my order really didn’t sit well with me.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“The quality of the images seemed poorer than add expected”

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(Mail In) - Posted 6 years ago

“Would be great if you would let me know when my paid year is up so that I can renew!”

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(MA - Newton Headquarters) - Posted 6 years ago

“Everpresent is professional and dependable. They are also very patient. I will keep using them as I find materials that need to migrate to digital form.”

Helpful Report

(Mail In) - Posted 6 years ago

“Everpresent did wonderfully exactly what I hoped for when my husband and I started downsizing for retirement and needed to have our photos and videos digitized so we could work on them in retirement for our daughters. We were impressed and are very grateful!”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“Easy and innovative from start to finish. Little to no notes on improvements, short of it being a little too expensive.”

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(MA - Newton Headquarters) - Posted 6 years ago

“Staff - great Quality of product - very good Prices - too high; need to lower to remain competitive with alternatives. And charge less for duplicate storage (multiple flash drives/DVDs etc)”

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(MA - Newton Headquarters) - Posted 6 years ago

“My dad's mom took short home movies throughout her adult life. My folks are downsizing and I ended up with a big box of 8mm reels and no projector. While researching local companies for digitization of the film, I found Everpresent. From the initial inquiry through to the final product, I cannot speak highly enough of the employees, the vibe of the company, and the digitized footage. The only suggestion is an adjustment to the file naming practice. The file names were created based on (I think) the order in which they were digitized. This results in the reels listing/playing out of chronological order. I took a few minutes and adjusted the file names myself. It is a very expensive process, but having now viewed the films, it was worth the cost. The original reels are now properly housed and I'm looking forward to giving the digital copies to my dad at the holidays!”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“I was disappointed with the lack of help and creativity that I received. I was looking for some ideas from my representative. Either a new idea or ideas that the company had used in the past with other clients. I feel the bare minimum was done on my project and I would have been willing to spend more money and expand my project had someone seemed interested and willing to get creative with me.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

Thank you for letting us know. Our team is instructed not to be too pushy when it comes to expanding projects, whether that means doing editing, additional copies, etc. But it sounds like here we should have been much more clear about our capabilities, especially as our team most enjoys engaging creative projects. If you'd like to pursue doing something more with your newly digital footage, you might ask to work with Anna. She has a lot of experience dealing with projects of your type and will be full of ideas once you give her a sense of direction. Thank you for your business!

Posted 6 years ago

EVERPRESENT is rated 4.6 based on 2,604 reviews