“Not a great experience, wasn’t too concerned about the conversion of the 2 movies to a flash drive, 1 didn’t work due to it being in bad condition and the other didn’t seem to have sound once done although it did before hand. It took about 6 months and I’m guessing that was due to Covid, when I went to pick up the finished flash drive and film they couldn’t quite find it so that took a little bit of time to locate, then a few weeks later I got a phone call to say the other one was done, I drove 30 miles to go pick it up but then got sent to another store 30 miles in the opposite direction only to find they had no idea what I was talking about, they then called the first store and they said oops it must be in someone’s van somewhere that they would call me when it was located, they never called and I’ve no idea if there even was another flash drive or movie ! Not a place that fills me with confidence! Still waiting to hear back from them months later !!!”
Hello, Thanks for your message, we understand that these projects are investments to preserve family memories and we do our best to be price competitive and fair. We do have pricing available on her website here: https://everpresent.com/pricing Thank you for feedback and your business. - EverPresent
“Terrible experience...misleading information...NOT knowledgeable AT ALL...attempts to work with Eric was a waste of time....promises made were NOT kept...A waste of money and have advised friends and family to take their business elsewhere”
“I would never recommend this service. After one of my 8mm films were lost the tech told me I had submitted an empty reel those of us who have lost family understand what care we take of these memories. He then refused to help transferred me to another employee. Again I’m told the reel was empty. What was to be an emotional Christmas gift is just a deep sadness for the family.
The missing movie contain only two still living relatives.
I should not have been so easily dismissed. I have not received a call back in months.
Maria Breen”
Hi Maria, please know we take customer service very seriously and your experience is not representative of the service we strive to deliver to our clients each and every day. We are looking into your account now and will follow up with you directly.
“I found the service to be overpriced and the associate assigned to my order to be consistently condescending. The order was returned to me incomplete and when I called to voice my concern all my calls went unreturned. I will never suggest that anyone use this company and would suggest that customers search elsewhere if they value their project and their money.”
Hi Michael, We are sorry to hear about your recent experience, we have reached out to you privately to talk about your order details. All orders with EverPresent do come with a Quality Letter that explains any quality or issues we may encounter during our transfer process. We do hope to hear from you to offer some clarity regarding your letter. Thank you, EverPresent
“I would love to give a better review… However, this is based strictly on the amount of time it took to get my project. My finished DVD sat at a USPS facility near ever present from December 13 through December 20. It was supposed to be priority shipping and I was charged as such. Therefore, I did not get my project in time to give to my daughter for Christmas. The DVD itself is great, but the shipping definitely left something to be desired.”
Thanks for your note Donna, we are sorry that you experienced some quality issues with your audio reels. We did include a Quality Letter that mentions low recording quality and tape deterioration that were factors in your transfer. We are unable to fix those conditions as they were present in the original media.
Please reach out to us directly if you have other tapes that may be in better condition and can achieve better results!
Thank you.
EverPresent
“Going into the process I knew that 70 year old 16mm film may have clarity issues. Yet I was surprised how poor the original films actually were.
Going into the process the representative didn’t indicate it was a high risk procedure.
Out of three reels only one was salvageable, and that was only about 5 minutes in length. Thus I am extremely disappointed at the results. I have other films but it’s hardly worth submitting them for processing.”
Hello Joseph,
Thanks for your feedback. Old film reels are very fragile & brittle and they are handled with very delicate care while in our care. We will reach out to you directly to see if can help with the other film reels by doing an assessment at our lab.
Best
The EverPresent Team
