“This was my first experience digitizing old film and the process from start to finish was seamless. Customer Service was fantastic and left me with no unanswered questions. Consistent communication prior, during and after the project. Exceptional experience and would highly recommend.”
“We had 32 vhs and vhs-c tapes digitized and put on a usb drive. Had a problem 3 of the tapes but they took the time to get a better result with the problem tapes which i was great full for.”
“I was a little disappointed when nothing was salvaged from the tape I submitted. I was led to believe that there was something retrieved, however minute. I asked for a partial refund and was denied. I have to give a 2 rating because of this. It would have been a five had a refund been considered.”
“Very secure since nothing gets sent through the mail. Very convenient with local drop off locations. Good communication: The team keeps you informed of the status of your project. Very good results!”
“I was very happy the service and recommend it. It was nice getting automated updates throughout each step in the process of converting my VHS tapes into mp4s.”
“Outstanding service, timely communication, and an excellent result converting 60+ year old - 16 mm newsreel film to DVD - the website link was especially helpful - thank you from my father-in-law's children and grandchildren!”
“I had a number of old, but special photographs digitized. The work was done very professionally and I was extremely pleased with the result. The people I spoke to were helpful and professional.
The turn around time was not a problem to me but it would have been nice if it was a little faster”
“Everpresent reduced many rock videos to DVDs and did a splended job of it! Now I can watch them on our DVD players and all are in top shape! Thank you Everpresent.”
“We were happy with the service we received, but have not viewed the product. We will view the product when we are able to acquire the proper equipment. We are sure it will be fine. Bob and Martha”
“Would have been a five star but my last project was delayed quite a bit and I had to inquire. Everpresent should have reached out to inform me there would be a delay.
Quality of product was excellent. Easy of drop off and pick up was excellent.i lived that I did not need to go through the mail.”
“Everpresent has fantastic customer service - consistent communication regarding progress of the project and all was completed in a timely manner. I would certainly trust them with archiving projects in the future!”
“I used EVERPRESENT to convert some old family slides and videos. The process was easy and painless. They communicated with me every step of the process, reviewing issues they found with the quality of the originals and asking to what level I wanted them to work on restoring the quality. I would happily use them again!”
“Generally speaking: Very good quality on finished product; a bit pricey, and I felt misled by the marketing.
Specifically: There was not one consistent contact person, and completion of product took longer and billing was more expensive and confusing than I was led to believe at the outset (was not a huge project by any means). The emails/communications seemed geared around assumptions that the customer has a strong level of knowledge about the technology involved.”
“Everpresent did a fantastic job on our family videos. Leaving your memories to someone else responsibility is something you are concerned about. Everpresent's process and communication protocols are outstanding. You know where your videos are, you know what is going on with them. They prepare you for each step and communicate regarding things you are thinking about but didnt realize. Trust them, you will not be sorry.”
“I had to use Everpresent to convert my sound film movies, since Legacy Box/Southtree could not convert the sound. Quality was as good as expected, but price was really high! $.40/foot. I also had one reel where the sound was bad. I think they shouldn't have converted that one.”
