“I received my project in the specified time. One of the files I have not been able to save on my own flash drives. They did try to split the file for me as it was large and it still was not accessible. I really was not happy with the customer service I received for my issues so I gave up! :(”
Thanks for following up and we are sorry to hear that you are still having trouble with this file. We checked on our end, and are able to download all files. You also have full access on the USB drive that we supplied to you.
. Question: All of the other files you had no issue transferring? I ask because file #1 is larger than any of the 3 splits for file 3. So if that file # 1 is downloading fine, and the smaller files for file #3 transferring isn't happening still, that seems very odd.
Does the computer that you are using have enough space on it to hold more files? A USB to computer direct connection shouldn't be a problem size-wise.
Please let us know if there is another computer or device that you try the files on?
Please reach out to info@everpresent.com and we can still help you resolve this issue.
The management team
“Everpresent was profession and timely. This is an industry I have little knowledge of and they walked me through each step. Very helpful so I could manage my expectations. I did ask for a phone call before items were shipped because we were traveling and that did not happen. We arrived home and the package was here. The package was in good condition so all turned out well.”
“Thank you to Ever-present for taking care of my very old slide pictures, that were my Grandmother's. Thank you for putting them on a usb flash drive so I can print them off for the rest of my family.”
“Trusted EVERPRESENT with a 23 year old DAT tape my band had recorded on reel-to-reel 1" tape. Digitizing this in a format that I could then easily share on sites such as iTunes, Spotify, etc. was important to me and my bandmates and EVERPRESENT delivered in every way. Quality work, good communication, and an end-product we are proud to distribute all these years later. Highly recommended.”
“I had some very old photographs digitized as well as more current ones . I also had some video cassettes digitized and everything came out great. The quality of the digitized older photos came out better than expected. customer service was helpful and I did receive emails on progress. the whole process took about 8 weeks so be mindful that you need to plan in advance on when you want your project ready.”
“Everpresent converted my parents movie reels from 1959. They did excellent work. The video came out clearer than I thought. I will be having them do more!”
“Everpresent converted my parents movie reels from 1959. They did excellent work. The video came out clearer than I thought. I will be having them do more!”
“You guys suck - I sent the same to an online service and they sent back complete copy not partial like EVERPRESENT and better quality for less price. Anything else you'd like to hear ?”
“I had a disk from 2003 that I was trying to retrieve pictures from. I could see most of them, but the computer I was using didn’t have a drive, and the combination of an older laptop and an external drive was making for slow going. Upon submitting it to EverPresent, I was told there was nothing on the disk. Upon receiving the disk back, I could still see and access the photos, albeit slowly. It seems that a company in this business would have been able to at least do what I was able to myself.”
Hi Carol,
Thanks for your email, It looks like you are lucky to have a much older MacBook that can still read the discs! We transfer many DVDs/CDS and gave this one our best shot. As this particular one was unsuccessful , we did not charge you for this transfer . We hope to work with you again on another project! Have a great day! The EverPresent Team
Hi Douglas
Thanks for your feedback. We strive to deliver excellent service and to preserve family memories for ease of sharing. It looks EverPresent was not the right fit for your specific professional project requirements. A manager responded right away and offered you a refund for the inconvenience. We hope to work with you again when you have any personal family projects. Have a great day!
“I am very pleased with the quality of Everpresent’s product and customer service. I have about 20 small films that have are from my now grown children’s earlier years. So much fun to be able to send them links or do a zoom call premier. Lotsa laughs. Worth every penny”
“This was the first, and it will not be the last, time I used EVERPRESENT.
They understood exactly what we wanted done. They did the work precisely and efficiently. Their price was fair and certainly reasonable.”
Thanks for your feedback Deep. At EverPresent we stand by the quality of our work. If your expectations were not met with the digitization of your (1) 8mm tape - I will reach out to you personally to see if we can help with address your concern through our Order Evaluation Process. The EverPresent Management Team
“When I spoke to the representative and told him what the problem was to recover some video they were not able to do it I can see the video when I fast forward through the camera but they could not recover it”
Hi Michael,
Thanks for your feedback. At EverPresent we stand by the quality of our work and the results are only as good as the original media that can work with. I reviewed your order and it looks like there was significant digital corruption from the original 8mm video tape and that was notated on your Quality Report. I will reach out to you personally to see if we can help with another project where the originals might be better quality. Best, The EverPresent Management Team
“I was so happy to find Everpresent to transfer our 8mm films and slides for my mom's birthday gift! They were very easy to work with and I really appreciated all the great communications throughout the process. The quality of the work was outstanding!”
