“Happy with the quality of their work. I had a homemade audio cassette tape from 22 years ago I wanted transfered to today's formats, a process that I was not at all familiar with. They kept in touch with me through the various stages of the process and the end result was a product I was very happy with.”
“The entire experience was seamless, very professional and well thought out. You met and even exceeded my expectations and am completely satisfied. I would definitely recommend your company to others.”
Hi Jill,
Thank you very much for your feedback.
We understand that our pricing can be complex, and that we could have been clearer during your consultation.
We are glad to see that your project was discounted, and we would be happy to issue you an additional credit towards any future digitizing. A consultant will be reaching out to you soon to follow up.
Many Thanks,
EverPresent
“I had some very old slides (more than 60 years old) that I wanted digitized. These were the only photos I had of some relatives. I was pleased with the timeliness, convenience and quality of Everpresent in bringing these slides into a format I can share with family.”
“I was so pleased with the process and the final product. I had a 20 year old 8mm cassette with video of my daughter as a baby. There was some degrading of the film over time, but EverPresent was able to salvage and digitize most of the videos. What a treat to see them again. Great customer service all the way through the process.”
“I can't say enough about my experience with Everpresent! I've been telling everyone I know that they should use this service. To be honest, I was raving about Everpresent even before I received the flashdrive containing all of my videos.
Turning over precious DVD's and VHS tapes containing my childhood home movies and my children's important life cycle events was not easy, but I had confidence in Everpresent from the first conversation I had with a representative. Being able to drop my items at a local store in NY City eliminated any concern about losing them in the mail. And, I received constant communication from Everpresent throughout the process. The flashdrive and my original items were back at my local drop store very quickly and I have been able to share wonderful memeories (that I had no way to view or share before) with family members around the country.
I'm so happy I was asked to give feedback since I have nothing but compliments regarding the entire process.”
“I asked for black and white prints and a cd. 400.00 dollars and I got nothing but online photos that I had to download to my computer. Something is'nt right. I decided not to have anything more to do with this company.”
Dear Maureen,
Thank you for taking the time to share your feedback about your experience with EverPresent.
We apologize for any confusion with regard to your digitizing options. In order to provide you with the proper assistance, we did review the details of your consultation. We determined that the end product you received matches what was discussed during your consultation.
We would be happy to provide any additional clarity. Please feel free to reach out to info@everpresent.com with any concerns, and a consultant will respond as quickly as possible.
Best,
EverPresent
“Excellent work, excellent customer service.
The work: While expensive, they are so much better than the "competition", that I found it worth it. I sent work to a well-rated competitor and found it unusable. Sent same to EverPresent and was pleased.
Customer service: the best I have ever encountered regardless of the industry. The gold standard. Whatever my question, someone got back to me quickly. The rep's were, courteous, knowledgable and patient. And every one I spoke with was either a native speaker or was very understandable. (I am hearing impaired.)”
“Fabulous transfer of a piano performance my mother gave in 975 that my father had taped on a reel to reel ! Wasn’t sure if the recoding could even be retrieved. The quality was much better than expected and they managed to have the project completed before my Mother’s 91st birthday (recorded when she was 41) which was just under 4 wks. Great communication from this company on the progress of the project and what to expect. Easy drop off and pick up. Highly satisfied and would highly recommend”
