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ewheels Reviews

4.9 Rating 3,686 Reviews
98 %
of reviewers recommend ewheels
4.9
Based on 3,686 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
EWHEELS โ˜…โ˜…โ˜…โ˜…โ˜… Review Amazing scooter definitely will recommend my friends
Read ewheels Reviews
ewheels 5 star review on 7th September 2025
Al Sprosta
ewheels 5 star review on 5th September 2025
Zach Atkinson
ewheels 5 star review on 4th September 2025
Andrew Lopez
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 13th August 2025
David Lehmer
941
Anonymous
Anonymous  // 01/01/2019
There's not too many businesses like this anymore! Service , support and honesty is second to none in my opinion. Thank you Jason for running such a good shop!!!
Helpful Report
Posted 5 years ago
Ewheels has a great selection of quality vehicles and a knowledgeable staff. Getting through and talking with someone was easy. Scooter arrived missing some parts, however. I had to wait for them to send me missing pieces, which was a let down. Other than that, pretty good.
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Posted 5 years ago
Customer service from Jason at ewheels was exceptional! Shipping was super fast and when I had a problem with the app , Jason helped and got me going quick . Iโ€™m 100% satisfied with my purchase .
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Posted 5 years ago
Jason from eWheels was extremely helpful. I had shipping issues due to my working schedule and not wanting my device to be stolen. He immediately recommended a great solution while still providing me a convenient and easy way to secure my device and receive it securely. Also, he responds to emails fast and professionally. thnks a million Jason!
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Posted 5 years ago
Fast shipping, great communication, great product. Thanks!
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Posted 5 years ago
The EUC and trolly handle was shipped very fast at an incredible price. Ewheels is the only company that offers mten3 at such affordable price, with upgraded pedals and adding an extra wrist guard. I have been waiting for this wheel to come in cheaper configurations, and ewheels provide the best product/service for the money.
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Posted 5 years ago
Very responsive through email. Shipping details were provided promptly. The wheel was delivered as scheduled. Thank you!
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Posted 5 years ago
Pretty happy for the most part. I recieved my KingSong 18xl with an unbalanced tire. Jason was very responsive & had me try a "at home" fix which didn't work. Instead he had me send it in for repairs which corrected the issue. I wasn't pleased at having to pay shipping to have it repaired as it wasn't shipped to me initially in correct working order, but they did fix it in a timely manner. I will purchase my wheels from them in the future, but I would hope than they reconsider their policy of charging return shipping on an item received in a faulty condition. Maybe a 60 or 90 day window?
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Posted 5 years ago
Jason's customer service is awesome! Anytime time I have a question or concern, he is right there to answer them and help out with every thing. Ewheels is the only place I would recommend to order their EVs from.
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Posted 5 years ago
Best electric scooter company in the business.
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Posted 5 years ago
Best customer service anywhere. You can purchase here with confidence.
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Posted 5 years ago
Arrived with a defective charger ... but the customer service is fantastic... responded just a couple of minutes after and will expedite a new charger.... Amazing ^_^
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Posted 5 years ago
Received MTen3 in 3days from eWheels. Super customer service!! New wheel is mucho different than my V5F! Much more sensitive and you have to balance it out and adjust pedal level. Manual sucks and had to watch some You-tube vids to figure it out. Updated app is OK. Experimented with soft, medium and hard ride settings and for now am using soft. Hard to find what each setting means? Bonus feature discovered. New button by handle which disengages motor when lifted. Work in progress for me cause of differences compared to my 14โ€ wheel which I can use pretty handily now. Think over time MTen3 will be great for riding around neighborhood. Not really a commuter wheel. Recommend that eWheels translate or make a short instruction manual for this model and any other Gotway products if they continue to sell the line. Just my 2 cents๐Ÿ˜œ
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Posted 5 years ago
Great Service! Needed a replacement charger and was immediately shipped to me, no charge.
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Posted 5 years ago
Great, responsive communication through out the entire buying process coupled with quick shipping. You can't go wrong with this very professional organization!
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Posted 5 years ago
Got my Kingsong 14D about a month ago, but have been limited to weekend self-training, as my work schedule has been ridiculous and I was awaiting the arrival of Daylight Saving time to finally get some weekday after work hours training in. First of all, let me echo what everyone else has said: Jason and the team at eWheels are awesome to work with! Their patience, quick response and great tips have all been invaluable to me in getting started. After a good 10-15 hours of practice, I am finally comfortable with this awesome wheel, but admittedly have to work on my sidewalk transition and turning skills before I take it into Washington, DC for my final 2 miles to work from the subway, with no more waiting on the bus (post COVID-19 lock-down and the end of my teleworking schedule,m of course). One of the initial challenges in training was not knowing about calibrating and once that was complete, it was game on! Kingsong has made an awesome gadget at a reasonable price point and you won't be disappointed. This thing has plenty of speed and I don't see myself wanting to do over 20 mph anytime soon. It's easy to maneuver, provides a good body-toning workout when carrying the close to 30 pounds of tech, and If I may offer a piece of advice, even though these wheels are built to take spills on the concrete, if you can locate a middle or high school with a rubber track, any spills will feel better on your body and your wheel won't suffer any scratches. Take advantage of the kids being out of school and practice on their tracks or artificial turf fields. Get your helmet, knee and elbow pads and be sure to check out your model (and other models) on YouTube by the guys and gals who got a head start in discovering these awesome technological machines; you will learn a lot from them. Don't rush your learning and don't give up; it will become natural and easy before you know it. Safety and common sense first and happy gliding!
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Posted 5 years ago
Outstanding service with quick shipping and bonus items above and beyond the actual purchase.
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Posted 5 years ago
I just was able to take my Turbowheel Swift for a ride around my work parking lot. It was so much fun and fast. I really enjoyed it. Jason from e wheels is awesome. I had a problem with a part that broke during shipping. I emailed home with photos and he very quickly sent me a new part. I really appreciate e wheels and I absolutely love my scooter. ๐Ÿ˜
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Posted 5 years ago
Very communicative, wheel came set up perfectly. Didnโ€™t need a handful of business cards as well but appreciated the wrist guards.
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Posted 5 years ago
The shipping was on time.
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Posted 5 years ago
ewheels is rated 4.9 based on 3,686 reviews