ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.73

4.7 Rating 2,124 Reviews

93 %

of reviewers recommend ExactMats

4.7

Based on 2,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

ExactMats 5 star review on 30th June 2026

Anonymous

Anonymous // 01/01/2019

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“Order driver side mat for 12lexus is250 and it came with no holes which mat holder hooks go in. I had to put holes in the mat myself”

Helpful Report

Hi Matthew, I'm sorry to hear you received a driver side mat without holes for the hooks. You were supposed to receive a mat with the holes for the hooks to make it up to you. To make it up to you, how would you like us to send you the 2 Front and 2 Rear mat set or a 2 Front & 1 Uni-Rear mat set. The front mat will definitely have holes this time around. Let me us know what you think

“The mats are simply cut out of a sheet and are unattracive. I still can't see which side is which because neither fits well. AND they slide around and do not stay in place. Better to buy cheap generic mats at the local store.”

Helpful Report

Hi Dan, I'm sorry you feel this way about our product. Our mats are primarily intended to be placed over the existing carpet mats in vehicles. It sounds like you are using these mats to replace your pre-existing carpet mats. If you wish to return the product, we have 30-day money-back guarenteed return policy. For additional info, please email support@exactmats.com. Have a great day

“Love this company and the products. Excellent service. Very happy with my purchases.”

Helpful Report

Thank you so much!

“Perfect fit mats!!!”

Helpful Report

Thanks Rolando!

“Mats do not fit properly, too long in some areas, too short in others. I do not think the mats are worth the price. These mats look like they were made for older year model XC90. Drivers mat slides and interferes with accelerator pedal.”

Helpful Report

Hello there, I'm sorry to hear you are dissatisfied with our product. If you feel the mats are not as exact as they should be, we can re-procure the measurements for the XC90 and re-ship you a new set. As far as slippage is concerned, we include two clips in each box of ExactMats. The two clips are primarily intended to further secure the driverside Exactmat to the driver side carpet mat. You can place 1 clip on the top right and 1 on the lower left or just use an orientation that makes sense to you. If you need more clips, we can send you some. Let me know what you think by emailing support@exactmats.com Have a great day

“Couldn't use my discount coupon”

Helpful Report

Hi Samuel, I double-checked your order, and it appears you successfully applied the 'SAVE10' (10% Off) code to your order. If you need additional confirmation, please email support@exactmats.com. Have a great day, Ben Reimers Exactmats Customer Support

“My experience with Exactmats was Great! Thinking that I had ordered the wrong mat, I contacted customer service and Ben was extremely helpful. He changed my order, and sent another immediately. Thinking that it didn’t fit(but actually it did), he then went to Lexus to make sure that the new mat that was sent next was exactly correct. This is my third set of Exactmats, and I love them. They protect the carpets and save a lot of wear and tear on them. When I do purchase my next car, Exactmats will be the first thing that I purchase ext.”

Helpful Report

Jo, we're so glad to hear this! Thank you so much for your kind review. We hope you enjoy your purchase for years to come!

“They were a perfect fit! Thank you so much!”

Helpful Report

Eleanor, so glad you love them!

“Works looks good, trying to figure out how to use the clips to hold them down”

Helpful Report

Hi Gordon, The clips are primarily intended to be used for the Front Driver Side Mat. If you were to use them, it is recommended that you add one to the upper right-hand side of the mats and one to the lower left side of the mats. Let me know if you have additional questions. Have a great day

“We are happy with this purchase! Our first purchase for a different vehicle seems to be too large and therefore it buckles and doesn't really stay in place. We decided to try again and are very happy with how this set fits!”

Helpful Report

We're so glad you gave us another shot. Thanks Theresa!

“perfect ..............”

Helpful Report

Much appreciated!

“Customer service is excellent! They are a company with a customer first policy! I have been putting there clear mats in my cars for at least 20 years and there is nothing better for preserving your carpet mats.”

Helpful Report

Joseph, you hit the nail on the head! We're definitely a customers-first business! Thank you so much for your kind review.

“Professional company and had a wonderful experience with ordering my clear mats for my new 2020 Mercedes GLE . Highly recommend”

Helpful Report

Thank you, Deborah! Enjoy your mats!

“Great product. Excellent fit.”

Helpful Report

Thanks!

“Love the look it gives.perfect fit”

Helpful Report

Thank you, Kenneth!

“This is my 3rd time ordering Exact mats for my cars. I love the custom fit. There was an error in my last order but it was taken care of very quickly. Thank you”

Helpful Report

Thanks so much for your repeat business, Debra! We're so glad that you love the product!

“The mats are exactly what I wanted. My only complaint was they did not arrive on the day I was told they would. The mats are made of high-quality material and fit perfectly in my vehicle. I would highly recommend your product to others.”

Helpful Report

Thanks, Keith! We're glad they arrived safe and sound and that you're now able to use them for years to come to protect your vehicle's floors.

“Ben was outstanding - patient and thorough! He helped me several times and we LOVE the Exactmats so much that I've ordered additional ones and will order again. And will recommend them to others!”

Helpful Report

Thanks, Rachel! We're so glad you love your clear, custom (perfect-fitting) shelf & drawer liners! Enjoy!

“Exactly what I wanted. Love them Thank you”

Helpful Report

We're so glad. Thank you!

“Fit perfectly”

Helpful Report

Thank You!

ExactMats is rated 4.7 based on 2,124 reviews