Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though we booked 3 hours we were refused a drink 50 minutes early as our gate had just opened. Toilets were filthy and stunk of urine. Spent a lot of money as party of six adults so really disappointed.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“As usual plenty of seating even though lounge appeared busy.Good choice of food tables cleared swiftly. Well mannered and smiley receptionists. Well done”

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(Amsterdam T2 Lounge 41) - Posted 7 years ago

“Your people were exceptional in service and personality, I will be staying with you again during my travels, thank you.”

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(Lounge @ B Cadiz) - Posted 7 years ago

“Very pleasant visit. Nice selection of foods & drinks. Only suggestion would be to have some small bottles of water available.”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“Have visited this lounge many times and are never disappointed. Staff are always helpful and pleasant and everything is kept clean and well presented.”

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(Newcastle Airport Lounge) - Posted 7 years ago

“We decided to book the plus lounge at Bristol - we have used the regular Aspire lounge for years but the last time we went there it was far too busy and noisy with queues for the refreshments so not such a relaxing experience. This time we booked the plus lounge which was much quieter and more like the 'old' aspire lounge experience - albeit a tad more expensive. It is very small though and there is only 1 lavatory with only basic handwash - not particularly luxurious. No view either as the windows are very high - would be nice to have an outside area with views for nice weather days.”

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(Bristol AspirePlus) - Posted 7 years ago

“Staff were really welcoming. Food was very nice but a choice of pasta or pasta limited the options.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Such a great way to start your holiday or simply relax away from everything. Well worth the upgrade and we will definitely be enjoying this again on our next trip!”

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(Newcastle Airport Lounge) - Posted 7 years ago

“Not much choice with the food and the toilets not working!! Tables not clean and staff looked unorganised”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“First time I have booked this but I will book this on my regular flights from now on. Great value for money in a great atmosphere 👍”

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(Bristol Airport Lounge) - Posted 7 years ago

“The only fault i find in the lounge is that when a certain dish of food as been eaten . It takes a long time to be replenish, other wise i love the comfort.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Afternoon food choices ok nothing special much prefer breakfast. Definitely a plus for chilled and relaxed in a very very busy airport on a Friday afternoon.”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“Very relaxing and lovely food and drinks”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“UNFORTUNATELY THERE WAS”

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(Liverpool Aspire Lounge) - Posted 7 years ago

“Unisex toilets in T3 lounge disgusting! Wet floor & smelly. Men need their own toilet! Food selection disappointing & no Prosecco included.”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Really comfortable lounge, lovely staff, we went at 730 am there was plenty breakfast choices, well worth the money”

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(Newcastle Airport Lounge) - Posted 7 years ago

“A lovely relaxing space with a good selection of hot food and snacks. The only downside is the fact that there is no toilet facilities.”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“A lovely relaxing space with a good selection of hot food and snacks. The only downside is the fact that there is no toilet facilities.”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“Always use executive lounges, as they consistently offer good value for money, excellent customer service and provide interesting information about lounges on offer.”

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(Lounge @ B Cadiz) - Posted 7 years ago

“On arrival i was on a tight time schedule and I asked for a shower. The gentleman behind the desk showed me to the bathroom, then noticed there weren’t any towels so went to find some, then he realised the bathroom was dirty. He told me to take a seat for five minutes during which time it would be cleaned. After ten minutes I asked what was happening and he said they were still cleaning. Another fifteen minutes went by with no word from him until I approached him to be told the bathroom was long ready. While the food selection was very nice the tables were dirty and uninviting. I will not be using this lounge again.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews