Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor choices, slow in cleaning up. Good seats.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Aphrodite Lounge as always clean throughout.Bright,modern and a pleasure to visit, always well stocked and the perfect e d to our holidays”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“We had a 5 hours transit at Copenhagen Airport. I was travelling with my parents (both close to 90 years old) and we needed a place to rest while we were waiting for our connecting flight. I did not realise that there was a 3 hours time limit at the lounge until the lady explained this to us. First I did not feel we were welcome, but after the lady spoke to us, things got better. Thought the seats were a little worn out (and with stains) and reclining chairs with foot rest would have been nice.”

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(Copenhagen Airport Lounge) - Posted 4 years ago

“The lounge looks worn and dull. The food was cold also. The drinks were good and the staff were friendly.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The staff in the lounge were very good & give very good customer service”

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(Newcastle Airport Lounge) - Posted 4 years ago

“It was peaceful, the food was very good and the staff really friendly and helpful. I would recommend anyone to book in here.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Very disappointed with the whole experience”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Awful. No communication whatsoever from staff when booking. Got to the lounge and ot was closed!!!!”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Difficult to order food and drink using online app and delivery of exactly what was ordered - hit and miss!! Ultimately, it was better than sitting out with the “masses” - but there needs to be some changes back to normality for this to start working again properly.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Wonderful space for long layovers available to anyone regardless of your flight class. Amazing idea and lovely space. It made my 24-hour travel much easier. Thank you”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Save your money paid £27 pound for the most basic worst menu ever the poor staff are over worked for the booking they have 3 staff for a lounge that had bin full and they are having to serve the food and drinks, just way to expensive for a very poor service and dreadful menu.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Poor food choice.. very disappointing. Only good thing was view”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“I booked this airport lounge in Birmingham before we flew out on our family holiday with the reassurance of a refund if we needed to cancel due to Covid. Unfortunately my daughter tested positive so we needed to move our trip. I have tried to call various times leaving an answer phone message but still had no response. I have also emailed you but no response. This is over a week ago now and absolutely nothing back from you. We are hoping you fly this weekend finally but I certainly will not be booking as you haven’t even had the decency to respond. Our airline and insurance company have been extremely helpful through our difficult time. Considering your company is classed as VIP you certainly aren’t living up to these standards you portray. Extreme disappointment doesn’t even come close. I STILL HAVE NO REFUND.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Aspire Lounge is VERY GOOD. Food etc is plentiful. Only one fault, they do not have any irn bru in the new lounge.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Waste of time and money waited between 45mins to 60mins for cheese and crackers a stale packet of crisps you couldn’t eat and a drink some people had to leave without getting their order extremely dissatisfied”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Always a nicer way to wait for a flight than waiting at the gate. Clean and plenty of room for social distancing. Food choice limited but that is due to the Covid situation.”

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(Aspire Aphrodite Lounge) - Posted 4 years ago

“Great time”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Great place to start your holiday.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“The confirmation said the entry was 4.30 the actual doors opened at 5. We then had a queue checking in for 15 minutes by the time we sat down and had cold bacon sandwich it was time to leave. Very disappointed”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“I have on many occasions in the past paid for aspire lounge.. when it was self service But this time 10th September at 7.30 was so awful I will never visit again. (1) it was not open on time, and then the keys could not be found to open the roller doors.. and probably for a hour… ordering breakfast wouldn’t let me add, so the Webb site like the doors was working correctly, along with I would presume the manager, tall, slim ..who certainly had no the attitude of, I don’t want to be here.. my breakfast when it came, was like warm, I ordered a cup of tea when I got there when that came it was cold so I then had to ask for another which again was cold… I presume this will be blamed on Covid, which is just an excuse.. I have just come back from Madeira where breakfast and evening meal was self service everyone had to put a pair of plastic gloves on whilst using utensils, and a mask.. someone stood at the side to check and make sure everyone had gloves..the people that do the serving at aspire could have been one of them it was atrocious.. The morning that I was in the Aspire you must’ve had loads of complaints about everything.. The person in charge that morning had no people skills and he’s not an asset to your company..”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews