Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff .plenty of choice only negative is size of plates for the full breakfast ( not the portion size ) this made breakfast look messy and not as appetizing as it tasted .we eat with our eyes 🙂”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Great service and an excellent choice of food and drink.”

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(Glasgow Airport Lounge) - Posted 4 years ago

“Friendly staff and nice quiet atmosphere. The selection of food and drinks are ok.”

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(Copenhagen Airport Lounge) - Posted 4 years ago

“Very clean. Pleasant staff.will visit again.”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Slow to enter at 6am open, loads of people to enter and took some time. Other than this good variety of food choice and drink choice. The women on the bar at the time of our booking was very friendly and chatty.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Absolutely fantastic- superb service and wonderful staff with a great selection of drinks and food - we were made to feel very special and it was definitely value for money.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Very comfy indeed with friendly staff, food was great and drinks even better, will certainly use this facility again and would recommend to anyone.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Had breakfast. Was ok. Not much choice in the way of drinks.”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“Took my booking…. Got confirmation email. Got there and it was closed.”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Why sell passes for times when the lounge is not available! Booked for 2pm slot only to turn up to a sign saying that it was only open 730-930. Contacts to request a refund have gone unanswered. Why does site let you book for closed periods? I'll answer over 14 days for a refund because it's been more than a week since one of us wrote in to ask for money back and still no reply”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Our stay at the Newcastle airport Aspire lounge was a very pleasant experience especially due to the friendly staff. The breakfast was fantastic.”

Executive Lounges 5 star review on 24th September 2021

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(Newcastle Airport Lounge) - Posted 4 years ago

“I arrived at 06.30 on 16/9 as I was told you opened at 05.00. However you didn’t open until 07.00 and my flight was called at 07.05. Really disappointing”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Lounge was ok. Nothing special and not worth the money in my opinion. Drinks selection was ok although no tomato juice or ice at the time I was there so I had no chance of the Bloody Mary I was going for. Food selection pretty poor compared to other lounges. For lunchtime, Literally 2 options of hot food, or warm scones that was it. Very limited salad selection and the cheese board consisted of just Brie! That was it. Biggest issue with this was the 2 hour time slot. They give you a time slot of 2 hours before your flight departs, however all flights require you to be at your gate for boarding at least 30 minutes before this time, therefore having to leave the lounge after only 1 and a half hours or less. This need to be addressed as you advertise 2 hours!!”

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(London Heathrow Terminal 5) - Posted 4 years ago

“We thought to have a nice time to relax. But very busy and noisy drunk people. So not very relaxing this time. Food was oke.”

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(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Pictures of full English but not on the menu ? More pastries would have been nice The staff were delightful”

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(London Heathrow Terminal 5) - Posted 4 years ago

“There was hardly any choice and the lounge kept running out of items, so no choice and no refund was offered”

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(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“The lounge was closed when I got there. I've tried to contact you and get a refund but nobody has responded.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Service and attitude of woman behind counter was very bad and rude our flight was at 11 and at 10:15 my partner went to get us 1 last drink and she wouldn’t serve him! We had been standing getting 1 drink each so in total we had 3 drinks yet I seen most people standing getting 2 at a time and a few lads where drunk but still got served and they went up at 10:30 and got served again AND they where in our flight!! I was very disappointed with the whole service I will never use it again and I have spoke to a few people who have said same they paid to go in then left and went to bar. I paid £49.98 and didn’t even get £20 worth of drinks so I will be strongly advising against any of my friends to go in as I know a group of 15 who where going to book but I’ve advised them not to I feel like I’ve been robbed of £50”

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(Newcastle Airport Lounge) - Posted 4 years ago

“I am unable to do so as the lounge was closed. When I booked it it was shown as being open. However on arrival I found that it had only been open for about 2 hours in the morning. I did not have any notification that it would be closed. VERY POOR SERVICE”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Great way to relax before your flight!!”

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(London Heathrow Terminal 5) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews