Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a lovely warm welcome into the lounge. We’re seated in a private area which was a god send with a 18 month old child. Food and drink was plentiful (only comment would be when ordering a bacon or sausage sandwich that they ask you for sauce as couldn’t find any and was a little dry)”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Sorry but I must admit over time and written many many reviews I’ve never given a 1 star review!!. From start to finish this was a disaster. The menu was non existent. Service was worse than slow. Food that should have been hot was cold. Unavailability of items( beer). Tables not cleared or cleaned. Shocking overall customer service. My wife would demand a total refund. Sorry 😞.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“This was a complete rip off and waste of money. I had booked 2 spaces in the lounge yet turned up to be led around the entire area by a member of staff to try and find a free table. There wasn't one, so had to stand and awkwardly wait whilst someone else finished their drinks. The menu had 4 items on it, none of which seemed suitable at 11am (forgive me, but beef goulash isn't breakfast food in my opinion). I was then appalled when the signal on the card machine dropped out and a member of staff announced very loudly in front of other guests that my payment had been declined, meaning I had to walk all the way around the area following him so that he could get signal on his card machine. A shocking experience, I will be emailing separately to demand a refund for such a dreadful experience and would urge others not to waste their money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“The staff and quality of the Luton Aspire lounge was excellent. It was just a shame that due to no fault of theirs, no beer, no butter or even tomato juice for a pre-flight "Bloody Mary" was available !”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Ordered bottle white Moët champagne as a special treat for my party of four on arrival was told there was only half bottle of opened pink champagne available and we could have that and glass of procecco to make up the difference this was not what I had ordered so very disappointed”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Excellent and friendly service. Nice area to relax before your flight.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Great Service!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“The lounge was spacious and the food and drink was all of a good quality”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“The lounge is wonderful BUT I have never come across a more complicated way of ordering food The menus says items missing but not tell which or where from I will not be using the lounge again until it goes back to self service”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Never got to see the lounge as you cancelled our booking! The reason given was closure at peak times due to COVID restrictions!”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Bit tucked away but worth looking for food and drink were good snacks not so good”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Too crowded!”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Very little food to choose from run out of tennents lager won’t be booking it again”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Really good value for money,”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“A wonderful relaxing experience before flying. Good wifi. Had a hot dish, a drink or two, and cheese. Good service . Shame they didn’t have the cream for the cream tea but worth every penny!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Nice and quiet ambiance. Food and drinks were very good. Unfortunately no newspapers were available.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Generally just about ok, but it was rather crowded and I didn't expect to be at what was a sort of long desk for my time there. Would also have been good to have a brief explanation from the person showing me to my seat that drinks and some food was self-service, but others were ordered via the app.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“First time in the lounge. Staff so helpful and friendly. Food very nice. Will use again.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Lovely staff. Very poor choice of food does not compare with the escape lounge. Only fried breakfast available and that was dry and overcooked. Sorry but will be returning to escape lounge”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“This time we were disappointed. The lounge is temporarily and the choice of food and beverages is very little. But the price for the Lounge is the same as usual. And i've got charged twice on my credit card! We have been 3 persons and you charged me 2 x 3 persons!”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews