Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only allowed in for 2 hours due to aspire lounge plus being closed. Not really a good selection of food or drink compared to the aspire plus but was clean and not too crowded”

Helpful Report

(Newcastle Aspire Plus) - Posted 4 years ago

“We booked this for a relaxing and stress free start to our holiday, and first impressions were good. We got a nice welcome on arrival and signing in was easy. However, the explanation of the facilities was lacking. The tables we tried were all wonky, meaning I had to keep my foot on the base whilst eating. There was no milk at the tea station, and on asking, was directed to the breakfast area where full fat only was available for cereal. Worst of all, the quiet was disturbed by screaming young children and excitable pre-teens ruining the relaxed atmosphere we were looking for, despite the ‘quiet children’ only edict displayed on the rules of engagement situated on the stairs. In short, potentially a lovely facility but disappointing overall - must try harder.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“The lounge was very dirty, many of the tables hadn't been cleaned after previous users. The coffee was disgusting, no matter how many extra shots of espresso I added it still tasted like reused coffee grounds. The food was mediocre, for example the bread rolls were hard and very processed. Considering you're paying to be in different toilets, you'd expect then to be clean, but I could not use them. The smell was revolting, the seats were covered in urine, and some even faeces! I had to leave the lounge early to use the public toilets which were very clean! I would not recommend this lounge to anyone.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Great start to our holiday. Staff friendly. Good choice of food and drinks.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“On the day of my travel Newcastle Lounges were shut due to Covid 19”

Helpful Report

(Newcastle Aspire Plus) - Posted 4 years ago

“We found the the lounge to be a pleasurable and relaxing experience and were attended to by friendly staff.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“We arrived at the lounge and was offered a nice place to sit the staff were amazing and friendly nice breakfast and drinks nothing was to much trouble”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“You were not overly busy so slow with the food and drinks gave up waiting for further drnksand felt sorry for my wife who paid you £120 odd pound will not be using you again you ought to be ashamed of the service and staff at BHX hope that you have decency to reply yours a very angry Charles and Christine Powell”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Had an amazing visit again service outstanding food plentiful Good range of drinks too highly recommend Newcastle lounge”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Service was excellent staff very friendly food was great too would recommend to friends”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“Arrived just as it opened , fridges not stocked from night before , breakfast barms seemed to be stale , from day before , beverages warm due to unstocked fridges , no draft ale available only bottles as pump wasn’t working , pretty poor .”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Very comfortable spacious Lounge, with efficient COVID safe check in process. Good tasty selection for buffet breakfast, and excellent coffee, drinks, and service. Pleasant couple of hours before our early morning flight, and will use again in the future.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Arrived to find only 3 staff on and the lounge was very busy. We had to wait 45 minutes for 1 drink, so on the next order we doubled up and didn’t receive any drink at all. We ordered food and it came out cold and after a 30 minute wait too. Overall extremely dissatisfied and when I asked about how I could complain nobody gave me an email or a managers name. Extremely poor service and I won’t be going back. 0/10”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Hi I never got to use the executive lounge at Manchester as you cancelled my visit due to time changes you told me my time was no longer available I never recieved a voucher for another time or date which I found very upsetting I have always booked executive lounge I was flying on September 21st my flight was 15.15pm I was booked in to the aspire at 12pm terminal 1 I await your reply Mr raymond newby.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Clean, relaxing and value for money. First time using lounge and loved the very fact it wasn’t crowded and noisy. Only way to start holiday now for me. I’m a convert.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Good space, warm soups, decent selection of drinks and spirits. Plugs aplenty at every seat which is helpful for those with laptops and needing phone chargers. Just some private cabins would be great, to take work calls without disturbing the lounge.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Staff very polite and food was nice and hot”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Place to sleep, chill and get food. No shower available, 10‘ away as mentioned.”

Helpful Report

(Lounge @ B Cadiz) - Posted 4 years ago

“Nothing special...”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Very disappointed. Arrived on time and could not find a free table! More space outside in public seating. Poor food. Not worth the money”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews