Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The particular lounge I visited closed very early for those getting evening flights. What is more, the staff were even making it clear they wanted us out 40 minutes before closing. Come on, don't specify a closing time if you really want to close long before that. Staff not so welcoming - especially at reception. Isn't the idea of such a lounge to allow you to relax? Maybe not. Choice of food/snacks very poor. No newspapers or magazines. Sorry but this outfit has a lot to learn. Not even worth one star. Wish I'd put the money towards a nice meal instead.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Good location and reasonably well furnished but quality of refreshments disappointed with no healthy options and to much emphasis on alcohol rather than food to sustain passengers.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Very lucky to find a seat, was too warm in the lounge with the choice of food and drinks selection not worth the price. Fruit juice was concentrated not fresh, no tomato juice available as it hadn’t been delivered, no consideration to go and buy some so instead customers had to suffer.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We were sadly advised to seek a refund by the Lounge Receptionist. There was extremely limited stock available. We have requested the refund as advised but not yet heard anything back after 9 days.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Empty trays and i have ask for refill of food. Same for the wine and beer. Not good this Time.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“A very enjoyable experience overall! A few items missing from the breakfast and no orange juice on the day which was a little disappointing (hence the 4/5 *) but otherwise an exceptional service. Will definitely be booking again :)”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“The service and staff were amazing but there was a lack of options. Which we later found out was due to deliveries. We overheard this as we were leaving when new customers coming in were offered money back due to the limited option. It is a bit frustrating that another customer was offered this but we weren’t”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“We have used the Aspire Lounges in several airports over the last 6+ years and have always enjoyed the experience. On 26th September we used the lounge at T5 Heathrow and found it excellent. Good quality food and drinks and friendly efficient staff in a peaceful relaxing g environment. An ideal pre-flight experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Nice, clean, spacious. Great selection of drinks. Food choices weren't good for us, too "posh". Nice to be away from the hustle and bustle. Clean toilets.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“Goedendag, Graag zou ik dit bericht per e-mail sturen maar helaas kan ik nergens een e-mailadres van jullie vinden. Vandaag heb ik verbleven in Lounge 26. Het zou een ontspannen begin zijn van onze trip, een gezellig weekend met vrienden ter ere van een 25e verjaardag. De lounge was erg vol en gehorig, je moest moeite doen om een goede plek bij elkaar te vinden (4 personen). Het eten was koud, als er al wat te halen viel. Keuze is zeer beperkt. Soep was koud, brood was taai, koffiemachine was stuk, alchoholvrije bier was op en tot overvloed werd het eten al om 18:15 uur weg gehaald. Dit vinden wij de betaalde € 30 pp dan ook zeker niet waard. Erg jammer. Als wij van te voren wisten dat wij voor dit bedrag enkel een zakje chips met een cola konden krijgen konder we nog beter naar de AH to GO gaan. En een ontspannen begin van de reis? nee. Om tien over half zeven werd de hele lounge al stofgezogen, met andere woorden voor de gasten die er nog zaten: weg wezen. Fijn, nu dan maar een stoel elders op schiphol vinden, kunnen we direct langs de AH to GO of mc donalds voor een warme snack. Ons reserveringsnummer is AMS-1401648-ASP26. Vriendeiljk verzoek om een reactie per e-mail te geven. Gr. Jasper haan en de andere reizigers.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Excellent service and breakfast buffet was very good.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Had a good visit to the aspire lounge at m/c airport. Unfortunately not a great selection of anything really food wise being a vegetarian. Was told it was down to delivery problems. Just had coffee expensive coffee but more comfortable than the departure lounge. Staff are always friendly and polite.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Unfortunate that it took a long time for lunch to appear on the app at 11am so only had cold food”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Lounge was closed, still trying to get a refund.”

Helpful Report

(Faro Airport Lounge) - Posted 4 years ago

“nice room, nice terrace bad choice of food”

Helpful Report

(EuroAirport Skyview Lounge) - Posted 4 years ago

“All staff very friendly good food and drinks we try and use the lounge every time we fly and customer service are great thanks for a great visit x”

Executive Lounges 5 star review on 3rd October 2021

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Having visited the old lounge at Edinburgh airport many times this was our first visit to the new lounge. It certainly feels much more spacious and is very nicely decorated. The staff as ever were endlessly helpful and couldn’t do any more for you. The selection of hot food was very good as was the range of drinks behind the bar. One thing I have been disappointed in over recent years is the reduction in the range of snacks available. There used to be a far bigger selection of cheese for example as well as things like cold meats, olives and bread rolls. This year there was only one type of cheese which was a bit disappointing. On the whole though it was a good experience and well worth the money.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Excellent value , very comfortable, very helpful staff and the food and drinks were really good with plenty choice to suit everyone.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Perfect way to start our holiday. We wanted a relaxing holiday and this lounge was the best start to that. Great selection of drinks and food, plenty of space and peaceful. Would 100% do again.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Very poor only option breakfast no eggs no bacon one type roll one type pastry I know you’ve just opened but u shouldn’t charge full price if you can’t supply the full service”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews