Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No working wifi and extremely poor food choices”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Perfect way to start our holiday. Reception was quick and easy with everything explained to us. Comfortable seating and pleasant atmosphere. Food quality and choice was very good. Staff were friendly, efficient and visible at all times. We would certainly use this lounge again.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“The lounge was closed again so my booking was cancelled. The opening of the lounge keeps shifting to the right all of the time.”

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(Inverness Airport Lounge) - Posted 4 years ago

“I have had to make several amendments to my booking due to cancellation of holidays. Darren has been brilliant in dealing with the amendment.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Great service & lovely staff nothing was any bother we will definitely be using the lounge again”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Cannot actually write a review on the Aspire Lounge as they decided 2 days before our travel date to open at 9.45am and we were booked for 7.45am so we were cancelled. So wasn’t entirely impressed with their casual email at late notice. You are either open or shut not choose when your busy times are as we all pay the same money. I will say the money was paid back into my account in a timely manner. But I would probably think twice about booking them again”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“I could not use the lounge in February as it was closed due to COVID-19”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“How can I rate you when the flight was cancelled and the lounge closed?”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Great experience until a rat ran across the room in front of me. I informed the hostess who didn't seem too bothered by this.”

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(Amsterdam T1 Lounge 26) - Posted 4 years ago

“There was a mouse or rat in the lounge so we left”

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(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Great service. Comfortable environment.”

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(Nairobi Aspire Airport Lounge) - Posted 4 years ago

“Staff are so helpful even in these difficult times.keep it up”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The lounge was comfortable and had the necessary amenities. Staff were friendly and helpful. On the catering side, I think when the lounge is busy, there should be more food available on the buffet instead of having to keep topping up the dishes every few minutes.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 4 years ago

“I was delighted with this lounge as the I think when you look at the name of the lounge you could interpret this lounge as a bulk standard service where in fact it was better than British airways first class at heathrow airport ! Properly hot cooked hot food , excellent staff service position above Mc Donald’s at Dubai airport T3, extremely excellent value for money”

Executive Lounges 5 star review on 31st January 2021

Helpful Report

(Lounge @ B Cadiz) - Posted 4 years ago

“We were supposed to be using the lounge last September and this December but due to covid it was not to go ahead. I must say I am impressed that they have allowed me to move dates when holidays have been cancelled with ease. I love the lounge as it's a relaxing start to our holiday and use them every time I go away well worth the money”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Food service very limited. Good wifi.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Safe and quiet place to go to. Always clean and very good service”

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(Amsterdam T2 Lounge 41) - Posted 4 years ago

“although the staff were lovely they were very short staffed and that ruined”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Accessing the lounge made our long layover fly by. The decor and food selection was great, will definitely be visiting again.”

Executive Lounges 5 star review on 21st January 2021

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“I’m a frequent flyer and registered disabled so I always use the lounges for convenience and safety. The staff are very helpful and do their jobs with a smile. Choice of food is better at breakfast time than at lunchtime”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews