Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good. .”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Very efficient and safe service. Staff attentive re food and drinks. Now have time to talk to you..”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Staff at front desk were nice and accommodating and WiFi was good. food was low quality and presented poorly. Staff were very inefficient as we weren't allowed to order ourselves so had to wait to be served but staff were mostly busy chatting and ignoring customers. Also very bad communication between some staff and sometimes shouting at each other. Wouldn't pay to come again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Entrance is always easy with excellent reception staff helping and informing you. The lounge is well set out with plenty of nice seating and tables. The food on offer is of a good quality and is refreshed regularly. The variety of beverages offered are excellent. The staff service is very good. I highly recommend the use of this lounge.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“1st time for us in one of lounges and will definitely return each time we take holiday Great experience and great staff very friendly and helpful Thank you”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“staff were kind and courteous , the place was busy and operating differently due to the covid stuff, but definitely beat sitting outside on uncomfortble benches watching the screens and eating food from the vending machine, free wifi was nice too”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Service was shocking”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Excellent service considering the covid restrictions. Jo who looked after me was fantastic”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Due the present situation I feel Executive Lounges are doing everything they can for customer safety,again another stress free vist,excellent service.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“It is very cozy and comfortable place. The staff is very friendly.”

Executive Lounges 5 star review on 20th December 2020

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“What a shambles. We had for an evening flight, we booked the lounge 6pm-8pm as on booking the gentleman said the lounge closes at 8pm. .arriving at 5:55pm we was informed by the lady just leaving that the lounge was now closed , it was now closing at 5pm, no lounge, no email or messages prior to arrival and no money back, what a disgrace, emailed the company but 2 weeks later we still have no reply”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Very happy with the service, fair choice of food and beverages. Comfortable seating areas. Will be back 👍”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“It is 12 months since our last visit to the airport lounge due to COVID-19 holiday cancellations and the lounge being temporarily closed. On our last visit the lounge was clean and the staff efficient and friendly. However the seating is uncomfortable in the main part of the lounge and always a restrictions on the use of the more comfortable seating area.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Plenty of refreshments to choose from, replenished regularly. Comfortable seating, clean and relaxing. I felt I was able to start my holiday as soon as I walked into the lounge, thank you !”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

Dear Julia, Thank you for your fantastic review on your recent visit with us. We are very glad the team got your holiday off to the best start, especially after the year everyone has had, I hope your holiday continued to be great. Take care and stay safe. Kind regards The Aspire Team

Posted 5 years ago

“Wasn’t open, shut before we traveled although in fairness altered my dates for future travel.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Dear Guest, Thank you for your review. We are very sorry that the lounge was closed during your original date, we ask that you could change your 1* review due to the current circumstances out of our control. It would be much appreciated by ourselves and we look forward to welcoming you back in the near future. Kind regards The Aspire Team

Posted 5 years ago

“Hi my stay was delayed and I have now changed it to May 2021 so unable to comment”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Dear Norma, Thank you for your review. We are very sorry that the lounge was closed during your original date, we ask that you could change your 3* review due to the current circumstances out of our control. It would be much appreciated by ourselves and we look forward to welcoming you back in the near future. Kind regards The Aspire Team

Posted 5 years ago

“Dee where unable to use the aspire lounge due to our travel to adu Dhabi did not go ahead yet you still charged us for the privilege of not using the lounge facility We do use this facility every time we travel and always find the staff pleasant and discreet it’s a great place to relax”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Mr Moores, Thank you for your review. We have emailed you, it may have gone in to your junk/spam to advise that the lounge would be closed and would you like a refund or to keep the booking on hold. Please contact us on customerrelations@executivelounges.com to discuss your booking. Kind regards The Aspire Team

Posted 5 years ago

“Very relaxing and excellent service”

Helpful Report

(Montego Bay Airport Lounge) - Posted 5 years ago

Dear Sheniece, Thank you for taking the time to leave your 5 star review. Its great to see you enjoyed your recent visit and we hope to see you again soon! Kind Regards, Executive Lounges Team

Posted 5 years ago

“The lounge is fantastic value the staff wonderful food excellent . So relaxing before you start your holiday fantastic experience well worth the money”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Sean, Thank you for taking the time to leave your 5 star review. Its great to see you enjoyed your recent visit, will pass on your message to staff and we hope to see you again soon! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“excellent customer service”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

Dear Sara, I can see you have been in touch with our customer services team and your booking is on hold and we will wait to hear from you to rearrange your visit. Kind Regards, Aspire Lounge Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews