Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lounges have been fabulous under this years circumstances. Can not fault them with date changes and understanding of flight cancellation s”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Dear Jill, Thank you for your review on your visit to our Newcastle Lounge. We are very glad to see that you enjoyed your visit with us and we cannot wait to welcome you back in the near future. Kind regards The Aspire Team

Posted 5 years ago

“Staff were excellent, however booked and wasn’t told that there would be no alcohol due to restrictions in Edinburgh, if we knew this then we would not have paid that price.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Dear Guest, Thank you for your review on your visit with us. With the government guidelines changing so much, we had to seek guidance from our legal team. We do apologise about you not having any alcohol and I hope you visit us again on your next trip away. Kind regards The Aspire Team

Posted 5 years ago

“The service was very good thank you. The range of drinks was good, the food selection and standard was satisfactory. We had an enjoyable time and all measures regarding Covid 19 were in place and being adhered to. With regard to airport lounges in general, I have found that the price has increased greatly and unfortunately this is not reflected in the overall experience of the stay.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Dear Guest, Thank you for your review on your lounge experience. We are very glad that the team looked after you during your stay with us. I am sorry you feel about the price not reflecting the lounge experience, we hope to be back to normal very soon. We hope to see you again. Kind regards The Aspire Team

Posted 5 years ago

“This is an amazing experience during any long stay at the London Heathrow airport. The staff is kind and attentive, the seating areas are roomy and constantly cleaned, they have numerous charging stations and private areas off to the side to safely nap in. The culinary items you can choose from are of good standard for the price. They have started to upcharge for higher end drinks and champagne. All in all a well serviced and accommodating place to rest during an extended layover. I will always book my space there during extended flights.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Dear Caron, Thank you for your 5* review on your visit with us. We are very glad to see that you enjoyed your visit. Our lounge is the perfect way to start off any trip and we hope to see you again soon. Kind regards The Aspire Team

Posted 5 years ago

“Very and COVID safe, great service from the staff”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Leonard, Thank you for your 5* review on your visit with us. It is great to see that you felt safe in our lounge, with recognition from Public England that our lounge is marked as safe too brings us a great feeling that this is being delivered to all of our customers. Kind regards The Aspire Team

Posted 5 years ago

“I did not use the lounge as I had a problem at the checking desk and just managed to catch the flight”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Dear Shamim, Thank you for your review. We are sorry to learn that you did not use your lounge booking, please contact us to discuss this on customerrelations@executivelounges.com and we can look in to this for you. Kind regards The Aspire Team

Posted 5 years ago

“Very well socially distanced. However, the menu was very limited and not particularly good value for money.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

Dear Carole, Thank you for your review on your visit with us. We are very glad the covid measures in place are making people feel safe in the current situation, we do apologise about the reduced menu at the moment to assist in the guidelines. We hope to be back to normal very soon. Kind regards The Aspire Team

Posted 5 years ago

“We arrived at about 7am to be told that no alcohol would be served due to coronavirus as of the same day. We ultimately paid £28 for a roll and a cup of tea!!! And not a great breakfast either. Staff were lovely but food poor and definitely not worth what we paid!! Extremely disappointed.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Was quite disappointed. No toilet or wash facilities within the Lounge. Team were attentive, but selection was poor (I know it's Covid, but it felt like an excuse) - and the bacon bap was dry, un-buttered and very thin. Didn't feel worth the money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Lounge very comfortable and relaxing. Little disappointed in the value and range due to the restrictions and not allowed to serve alcahol. Service and meal very good and staff helpful. With all the restrictions in place at the airport it was certainly better than sitting in the waiting areas and felt very relaxed before setting off.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Our visit to the Aspire Lounge was great the staff were very attentive and making sure we had what we needed . They had every thing in place to deal with social distancing measures . And i would recommend it to everyone who wants to relax before flying”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“We booked the lounge because we wanted space and privacy during the pandemic and it was adequate for just that reason. Would have preferred the toilet facilities to be available for visitors to the lounge only. That has been the case in every other lounge we have visited and is high in our priorities when using lounges. Food and drinks were fine. We were surprised that there was no need to book as ‘walk in ‘ clients were being accepted”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Very quiet table service was spot on”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Nice lounge with airside views, charging points and refreshments all you could want really. Gluten Free food provision could be better but was ok.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Was very nice and very quick at checking in. Plus the staff where very quick at taking your olders aswell”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Staff was very nice. Food was good just wish there were more options regardless of the pandemic as it was served by your lovely staff.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“The lady serving us was absolutely fantastic. Sadly the experience was let down by having hardly any breakfast ingredients left. A limited selection of beers and poor house wine were also low points.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“I'm sure the new lounge at Luton is lovely but unfortunately since I bought my year membership this lounge, which I would have used a lot, has been shut for refeb/ closed for Covid or my flights from Luton have been cancelled because of Covid. I know none of this is your fault but I really haven't been able to enjoy my membership :-(”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Friendly welcoming staff. Good hygiene standards. Plentiful appetising food.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“We find them very good. My daughter is a teacher so usually when we travel it's a busy time. Lounges give you chance to relax away from the crowds and have a bite to eat and drink in comfort.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews