Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I will concede that we are all currently living in VERY strange times, my recent experience at the Lounge was exceedingly disappointing. We arrived at the lounge very late, due to a huge queue at check in for our flight. The queue was particularly large because the staff were checking in passengers for FOUR different flights, two of which were about to commence boarding. There were only three staff working. The Lounge receptionist was not very polite or helpful, and we finally arrived at a dirty table with only around 45 minutes of 'lounge' time available. Then there were only TWO waitresses, and it was impossible for them to cater to all the lounge patrons. Suffice to say, many people became frustrated, and tried to 'help themselves' to drinks and snacks. We waited patiently for our service, and were rewarded with cold, unappetising food, served with very little care and attention. I can say that our lounge experiences have been very good in the past.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Thank you for such a pleasant relaxing visit, with everything going on around us with COVID you made my time worth it.”

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(Nairobi Aspire Airport Lounge) - Posted 5 years ago

“It was very professional... The staff were also very cordial and friendly.”

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(Amsterdam T2 Lounge 41) - Posted 5 years ago

“really poor. no boddingtons, no hieneken, food was cold and of a very poor standard. the only good thing was the waitress who tried.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Very polite staff and nice food”

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(Nairobi Aspire Airport Lounge) - Posted 5 years ago

“Quiet, clean and comfortable. Well spaced out seating during the covid crisis. All at a reasonable price. The only criticism i would have is that most of the food is flour or bread based. An enjoyable stay and i will use it again.”

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(Nairobi Aspire Airport Lounge) - Posted 5 years ago

“Everything went extremely well despite covid restrictions. Decent choice of food and staff very friendly, attentive and efficient”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Brilliant staff, nothing is too much trouble”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Having been to the Glasgow Lounge last month we weren't expecting much but we were absolutely delighted with the Lounge great service from Lyn couldn't do enough for us we are booked again for the 14th November absolutely great.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Great place to relax before your flight, Food and drink was great lovely sun terrace where you can smoke as well”

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(Aspire Aphrodite Lounge) - Posted 5 years ago

“It was very quiet which made the experience better. Quick table service and food was very tasty.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“busy, limited choice, good service. Was hard to find a table as there were quite a few individuals taking up tables for 4.”

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(London Heathrow Terminal 5) - Posted 5 years ago

“Fantastic staff. Great time enjoy every visit to the Aspire Lounge”

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(Newcastle Airport Lounge) - Posted 5 years ago

“Enjoyable and relaxing time in the lounge before my flight. Received a warm welcome and all set up well considering covid and restrictions etc. Table service was swift and regular and good selection of food and drink. Staff were all super friendly to top it off.”

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(Newcastle Airport Lounge) - Posted 5 years ago

“Excellent friendly and very welcoming. We were well looked after during these very difficult times. While I like to look what is on offer I do understand this is was not possible, however the staff were always on hand and checking if we needed anything at the same time keeping everything clear, clean and sanitised. Busy and always with a smile on their face. Well done to the staff.”

Executive Lounges 5 star review on 1st November 2020

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“It was very busy and we waited quite a long time to be served but when the lady came , she was wonderful and did everything she could to make out stay comfortable especially as my granddaughter has coeliac disease so it is difficult to find food for her . Top quality service , good tasty food and snacks and a relaxing stay . Thank you”

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(Newcastle Airport Lounge) - Posted 5 years ago

“I thought the staff were very attentive and food was great as well.”

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(Glasgow Airport Lounge) - Posted 5 years ago

“On arrival, there was nobody at reception to greet guests. After checking in, I waited at a table for more than 10 minutes before anyone appeared to take my order. During this time there were no staff to be seen in the lounge then 4 appeared all at once. I had to ask if anyone was serving. After this, the service was good. Menu choices were limited due to covid restrictions. Not my best experience of airport lounges”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“It was good to be able to have a booth and be out of the way of the busy airport. Staff were friendly welcoming and attentive.”

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(London Heathrow Terminal 5) - Posted 5 years ago

“Slower service than usual due to safety measure and policy.”

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(Bristol Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews