Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never had the chance to use the lounge as my holiday was cancelled. I have emailed prior for a refund but I am still awaiting confirmation.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Our stay was great: good place to relax, have a meal, Coffee. Lots of different drinks available. Will use Executive lounges again.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Excellent Good choice of food and drinks Nice pleasant stay before our flight”

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(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“I had booked Aspire lounges and was moved to here instead. The lady at the front desk treated us as though we were an inconvenience. It shut early which meant we didn’t get what we had paid for. My two emails about this issue have been ignored.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“The lounge was clean, the food good. A good selection of drinks were available. Good internet access. Decent seating area.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“Sadly, this wasn’t the special event that my wife and I were expecting to start off our 30th wedding anniversary holiday. A number of complaints would include… 1) No where to sit (we had to remove a reserved sign). 2) Table too small to eat off. Barely enough room for two plates and two saucers. 3) Poor quality of some food. Bread did not taste (or feel) fresh. Veggie options were served cold and had to be returned. 4) No body behind bar for a considerable time so we could not enjoy an early glass of wine or beer. 5) I was also disappointed to see that the cost of booking on the day (£25) was the same as booking in advance (£24.99). Really not sure we would bother again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Pretty limited offering for the money, would not recommend.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Nice lounge, variety of food was very good, quality of food was quite good. Found a nice seat in the quiet area, not a great variety of seating options though. Overall a nice experience.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“Selection for lunch was a little boring with just sandwiches”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Everything fine, but food and drinks became unavailable 3 minutes before closing time”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“I would recommend this lounge. It was clean and very relaxing. I had a 5 hour layover so it was well worth it. Staff were very helpful and polite. The food was fresh and plentiful in supply. A good choice of beverages both hot and cold. It was one of the better lounges that I have visited.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“The choice of foods and drinks were reasonable, not great!!! Tables were slowed to be cleaned and replacement food was slow coming out. Overall the experience was ok but not good value for money.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Arrived a little later than booking because of traffic. The Lounge had already closed at 1230. Door locked with no explanation. A person in the airport phoned them. A very helpful lady came down and she apologised and said I would be refunded. I have no refund as yet.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Great lounge - excellent, friendly staff. Good range of drinks and good service. However, breakfast hot food could have been better. Will definitely use the lounge again.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 4 years ago

“I understand due to the current covid conditions it was table service. However there was just not enough staff on to deliver the same service as you would expect from a help yourself service. When it became busy it felt you were waiting to be served a lot and having to look out for waitresses to ask for things to be cleared or another drink. I have no fault with the waitresses they were doing the best they could but it was too busy for them.”

Helpful Report

(The Northern Lights Executive Lounge) - Posted 4 years ago

“Comfort and quiet. But for a vegan hardly nothing to eat.”

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(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Worst lounge I’ve been in at an airport”

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(London Heathrow Terminal 5) - Posted 4 years ago

“This is the worst service ever. There is absolutely no customer service and I never got to the lounge but was charged 25 Euro despite calling, writing and going to the reception in person to cancel/amend my booking. THIS IS A SCAM”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Lovely staff, good selection of food and drink and comfortable surroundings. Very happy with the new Terminal 2 Lounge. Far better than the previous one. We will always look to book here in future.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Het is vreemd dat als je vooraf boekt, je vlucht nummer en naam doorgeeft, je de enige gast bent (echt niemand anders) dat men dan bijzonder uitgebreid vraagt naar je vlucht nummer en naam. Driedubbel checkt en het vervolgens op een veredeld toiletpapiertje noteert. Aanbod van voedsel en drank haalt het royaal niet bij andere lounges waar ik geweest ben. Blijkbaar was er eerder op de dag nog 1 gast geweest. Het was duidelijk dat het afval (theezakje ed) er al lang lag. Gezien de “drukte” had dit toch al lang schoongemaakt kunnen zijn. Ik kom graag in een lounge. Hou van de rust, wat kunnen werken en eten en drinken maar Eindhoven is absoluut geen aanrader”

Helpful Report

(Eindhoven Airport Aspire Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews