Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our hostess was really lovely and could not do enough for us. However, when making the booking online I paid extra for 2 glasses of Prosecco. According to staff in the lounge there was no record of this despite me being charged. I therefore had to pay again. Will wait until I am in the lounge in future to order drinks.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Food was terrible”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“You cancelled it it did not happen so why are you sending me a review. I am now on holiday and before I went you did not even have the courtesy to reply to the fact j wanted to change the booking you cancelled to next year. If I could give you a minus 20 this year I would.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Welcoming, professional staff, prepared to go the extra mile to make our visit relaxing”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“We had a very pleasant stay at the lounge prior to a long haul flight. The food was fresh and the service was swift and speedy. The staff were most welcoming and nothing was too much trouble.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Sorry can't give you a review. We never visited your lounge. We had booked Liverpool Airport Lounge to be told it was not open We are still waiting for our refund!!!!!”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“All there was to eat hot was either a bacon or sausage bap. Coffee was disgusting. I won't be visiting this lounge again or paying the extremely high price for such a small menu.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“A relaxing start to our holiday.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Nearly didn't get in on time as there was a long queue of people trying to get in who hadn't pre-booked. Neraly didn't find a seat once I did get in. Also, it was 11am and the only vegetarian food available was curry which seemed a bit strange there was no breakfast option. Comfy chairs though. So, overall, it was OK but I wouldn't rush back.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Nice lounge and a simple serve at table process has been implemented. However on my stay staff completely forgot to bring items ordered despite not being very busy at all. Really disappointing considering the rate paid for access. I used the lounge for business travel, however the wi-fi was not working making business calls all the more difficult.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Not worth the expense. Despite having Dragon Passes I had to pay £50 for entry. When we logged in to the lounges website to order food, one of the options for method of entry was Dragon Pass. Rip off.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We were booked in to Aspire Manchester. About two weeks prior to our visit, I received an email stating that the Lounge would not be opening for our visit. Due mainly (I think) to low numbers because of Covid. However, we were asked to proceed to the Escape Lounge. We duly booked in with no problems and we’re escorted to our table by excellent staff. The food was fresh and piping hot with good options. The staff were very attentive and made our stay a most comfortable experience. Thankyou. Bob Lawton, Co. Durham.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Staff at Inverness lounge were absolutely lovely and helpful - they made me feel very welcome and I can't praise them highly enough! The lounge itself was very comfortable. My only complaint was that the lounge wifi did not work. It seemed that this was a known and 'accepted' problem. I was advised to connect to the main airport wifi, which didn't work too well either. While this wasn't a huge issue for me, it could have been really inconvenient for someone who had work to do, and I expected more from a lounge. I understand that technical problems happen but I'd expect”

Helpful Report

(Inverness Airport Lounge) - Posted 4 years ago

“Was sold the lounge, arrived to find it closed! Have emailed for a refund and no response”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“We only had an hour to enjoy the lounge after long queues at check in but we were greeted, order taken quickly and got a hot drink and hot cooked english breakfast pretty swiftly. It was just after 5am, nice and quiet and clean. Would definitely book again, be nicer to help ourselves than order from a set smaller menu due to covid but understand right now!”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Unfortunately when we visited the small lounge at Terminal 5 it was very busy and it was hard to find a seat. We were a party of 4 with a baby and it was extremely hard to sit together plus a pushchair. Others were actually sitting on the floor. The table was low and very difficult to eat at. Some of the drinks machines were not working well and there was no decaffeinated tea available. The orange juice was very watery and unpleasant to drink. The food arrived promptly but I did not enjoy my food, which was bland and not very warm.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We had a great couple of hours in the Aspire Lounge. We had read mixed reviews but the staff were great, the food and drinks came quickly and it felt relaxing and safe. Many thanks”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Paid for lounge in Bristol but we were informed it would not be open and would receive a refund. However to date no refund received. Please could you process ASAP. Thanks”

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(Bristol Airport Lounge) - Posted 4 years ago

“Nice Place 👍🏻👍🏻”

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(Aspire Aphrodite Lounge) - Posted 4 years ago

“A really relaxing way to start a holiday especially when we have all had to suffer through the Covid pandemic. Excellent value for money and relaxing atmosphere”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews