Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We would love to be able to give you our opinion but when we turned up at your lounge in Gatwick we were told it was closed due to lack of customers even though we had booked and paid! We were also told we should have received an email advising us of the closure which in fairness we did but not until 24 hours after the event! I think your customer service is non existent and your care for customers abysmal! Thanks for the 20% discount offer on our next booking but rest assured we won’t be using it!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Excellent service and attentive staff.”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Very much part of my holiday , sets you on your way”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Amazing staff work to 100percent give their best through these times”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Very comfortable and well set out. However I do feel there was a lack of choice for hot meals in comparison with other lounges I have used”

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(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Didn’t even get chance to stay in the lounge as Received an email saying it was not opening on the times I had booked was told to ask for a refund that was on the 16/08/21 and have still not received my refund it is now the 31st august was informed that money would be refunded back to my account I think it’s a disgrace that I am still waiting for my refund not very good customer service”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“The food and drinks were great, as were the staff. However, three seating areas next to each other (that could seat 12 people) we taken up by one family of 5 who were using the sofas to sleep. This meant other guests had less space to seat themselves. A reminder, followed by enforcement, to not occupy more space than necessary, would be great.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Comfortable,good food choice overall but croissants overcooked. Would use again”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Poor food selection, Ordered beans on toast, bread was like a brick I can only assume toasted in bulk and then left for when needed. Over crowded and a slow check in process. Side note who orders that veggie sausage? its grotesque, many better options that people might actually enjoy that want to help offset their travel by becoming vegetarian. Disappointing for the cost would have been cheaper and we would have had better food out in the airport. Compared to other lounges I have visited at the same/similar price range this has been the worst experience thus far I will leave a positive that the bar tender although we had no interaction with him was very enthusiastic and appeared to have a genuine passion for his job role!”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Lounge is very clean Staff are friendly and efficient”

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(Newcastle Airport Lounge) - Posted 4 years ago

“We visited the lounge prior to our flight to Kos on 22nd August 2021. This was our first experience of the Aspire lounge, and will not be our last. The lounge was comfortable and spacious, not overcrowded and the colleagues were attentive and welcoming throughout the visit. The service was quick and we really felt that not only was this a perfect way to start our holiday, it was also excellent value for money.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“It was an excellent stay, I just wish there would’ve been a bigger selection food wise.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Due to covid rules the booking service was slow and I didn’t feel that I had good value for money choice of food was restricted and lacklustre compared to a non covid visit Left feeling disappointed ☹️”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Cramped, overcrowded, very cheaply / poorly fitted out and food choices and quality was poor. Very disappointing. Staff were lovely and working hard”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Are you kidding me?? You cancelled my booking 3 weeks ago and still haven’t given me my refund! Why are you asking me for a review? Get your sh*t together!”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“We were very disappointed with our visit to the aspire Lounge . Breakfast served in a cardboard box wasn’t what we expected . I do understand changes need to be in place due to covid but this isn’t what I would expect at all. There was a tiny amount of pre packed fruit salads to choose from . No yogurt or cheese or meat selection for breakfast service . The standard of food wasn’t good . The breakfast was missing mushrooms , and the scrambled egg was like pastry . It was unedible . A total waste of money”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Once again executive lounges came through although visit shorter due to covid opening hours can't fault Newcastle aspire.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“I was disappointed with this particular visit, firstly it looked as if the lounge was over booked as we couldn’t find a table for the 4 of us, There was no cold fizzy drinks available There was no cereal available There wasn’t even any biscuits available. Then they run out of draught beer and only had 1 type of bottle beer to offer.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Reception service was poor. The requested reserved table wasn’t actioned. The reception stated it wasn’t possible to reserve tables, yet many tables had “reserved” signs on them. The pre ordered drinks weren’t available. We are yet to be refunded for this.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“As executive lounges go, Aspire at Luton airport is lacking. The full English breakfast was just enough to feed a child, definitely not adult size. Served warm rather than hot. Coffee was instant rather than filter/pod. Prosecco or champagne is not included in the price. On the plus side it was quiet, there were plenty of power points for charging devices, staff were friendly, toilets clean.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews