Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor, service slow, lack of choice”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Booked and paid for visit at London Luton Airport only to be informed on arrival that the lounge was closed. Have reported to Executive Lounges but still waiting for response to my email and refund.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“As we travel normally four times a year from Newcastle, we always book the Executive Lounge what ever time our flight is scheduled. The staff are very efficient and invariably welcoming. The refreshments are fresh and good quality, with a decent range available.Covid precautions are adhered to and have not really impacted a great deal to the time spent in the lounge.The only reason I have not given a five-star revue is the fact it was very cold the last time we visited.The AC must have been set to Arctic.We were not the only visitors who commented on this, but it will not stop further booking for future trips as we are usually happy with our experience in this Lounge.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Took payment then cancelled two days before our holiday , have emailed and called still no refund . They have also taken a booking from my daughter and done exactly the same . Disgusting company .”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“Absolutely awful!! We turned up for our booking at Gatwick airport at 11.15 only to find that the lounge closed at 09.30!! I emailed the customer services on the 26th August and to date, the 8th September, I am still awaiting a response!! If I treated my customers like this I would already be out of business!!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Booked for my son as he had a long flight ahead and it was the first time travelling alone but he never made his lounge appt due to a mess up in travelling from Manchester with BA to checking in with American Airlines. Very disappointed - should be able to get a refund”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Food ok, cooked breakfast piled onto tiny plates so therefore not presented nice. Staff absolutely lovely and friendly. Lounge immaculate and clean.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“We arrived at the airport to a delayed check-in at the tui desk , then we were told the lounge was not open but to check upstairs , asked 2 more staff who had to call a manager . We were then told it wasn’t opening until 5 more mins so take our time . When we got there it clearly had been open for a while . We ordered a breakfast then waited for an hour then had to ask if the kitchen was busy , we had been forgotten about . After that we felt totally rushed and were offered a glass of Prosecco which we declined as we didn’t have time . Not all to do with the lounge but TUI we’re at fault also as no staff when we arrived only 1 who spent 30 mins dealing with another customer then rang for backup .”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Visited at opening time, so very quiet, though very few staff and setting up still in process. Simple breakfast served, pretty good though small in size. Complimentary Drinks and Purchased Drinks also consumed.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Very disappointed they cancelled it we were so much looking forward to it z”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Not one clean table. Had to clean our own table. Not Covid friendly. Vegetarian sausages inedible. Not worth the money and wouldn’t book again”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Food choice very poor”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“I was unaware when I booked there would be a lack of food options available. My son and I were extremely disappointed. No bread, no toast, no pastries, no vegetarian options for the full english. If I had known, I would not have booked the lounge.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Excellent, really enjoyed our visit.”

Executive Lounges 5 star review on 7th September 2021

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Poor experience overall, minimal food and beverage choices with tiny portions, no external view at all or atmosphere. Stayed only 15 minutes preferring the airport restaurant areas, a first for us as regular lounge users.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Very nice Edinburgh lounge - not impressed with selection of food . Quite poor but overall staff and attention excellent”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Like a tea bag, absolutely spot on”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Staff were fantastic; they couldn't have been better. It was the lack of vegetarian/vegan options that disappointing.”

Helpful Report

(Inverness Airport Lounge) - Posted 4 years ago

“Very relaxing place to have food and drink, had most things you would want, staff very friendly and helpful”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Poor selection at breakfast , no pastries or toast available , no real orange juice just awful cordial. Nice surroundings but poor food and drink”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews