Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We missed the lounge being closed the last time we flew so we’re delighted to see it back open . Totally COVID safe with food served at the table by a wonderful hostess . Quite quiet when we flew but such a good start to the holiday . Food and drink quality superb value”

Executive Lounges 5 star review on 11th September 2021

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Absolutely spot on. No hassle and queues, drinks and food on tab with nice seating areas. Miles better than sitting in an airport for 90 minutes.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Clean, comfortable and relaxed environment. Friendly staff, good service.”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“Positives: 1. Very good immediate impression created by the lady at reception - welcoming and friendly. 2. Breakfast delivered very promptly. 3. Lady behind the bar very friendly and a great ambassador for your company. Negatives: 1. Not enough seating available for the number of guests accepted in to the lounge. We had to sit at a lap top bench, which was not what I expected from an airport lounge. 2. Drinks disappointing - no tomato juice for a blood Mary and no lemon or lime for a G & T. Basic things for any bar taking pride in it's offering”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Service good. Food very mediocre, not value for money.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Very good breakfast buffet.open bar. Well worth it”

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(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Nice relaxing start to holiday,great staff well worth the cost”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The menu was restricted compared to the advertised one on the website, we had to order our food via our smart phone ( luckily we have one) after three failed attempts of picking drinks and food we were informed that we had to log on to the WiFi. This had taken 20 minutes we asked a waiter and he wrote down our order and it came later, we were informed when we arrived that orders were taking 20 minutes as you were busy, So with the frustration of the phone and delay it was hardly the relaxing experience we expected, I also noticed there were no papers or magazines as advertised but I presume this was due to COVID. Plus what do the questions about delivery below have to do with this?”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“The staff were very personable, taking the time to chat to us and ask about our holiday. They were very attentive and nothing was too much trouble”

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(Glasgow Airport Lounge) - Posted 4 years ago

“When we first arrived at the Lounge, the receptionist looked up from her desk and said 'we are full', not a good morning, how are you, how can I be of assistance? etc', so that put us off for a start, when I produced a copy of my confirmed booking, she said 'wait here' and went off. About 10 minutes later, she returned and said 'I have managed to squeeze you in' and led the 3 of us to a 2 seater table, which proved to be uncomfortable and unworkable. This was the first time we have ever visited one of your lounges and were all disappointed with the attitude and crowded space, so won't rush to go back”

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(London Heathrow Terminal 5) - Posted 4 years ago

“We did not get to your longe you cancelled Ian still waiting for my money back”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Food was terrible”

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(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Bristol and Edinburgh lounges both closed. Very disappointing”

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(Edinburgh Airport Lounge) - Posted 4 years ago

“Wonderful attentive staff, hot food beautifully presented. What’s not to love?”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Excellent food, drink and service.”

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(Glasgow Airport Lounge) - Posted 4 years ago

“You cancelled my booking”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“The service was appalling. We were not shown where our reserved table was and had to wander round the lounge for sometime. We had a party of 5 and were expected to use a low style coffee table for eating. The menu was very limited and had no information or anything suitable for someone with a dairy allergy. Staff very unhelpful when asked for more information. I was told the scrambled egg cannot be made with soy milk as it comes prepacked and is just heated up. We left after 5 mins as it was so poor. The whole experience cost £150 for our party of 5. We felt unwelcome, second class and ignored. My daughter was left very upset. I strongly advise the Aspire team to provide allergy information on the menu before someone is seriously ill. I also advise customer service training and clearer information.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“It was table service only which we found a bit slow at times, the hot food offered was very basic and not very appetising, cheese toastie and only one piece of bread that was dry and not cooked very well, the cold food was fine.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Clean quiet and excellent service.”

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(Montreal Airport Lounge) - Posted 4 years ago

“View excellent if using lodges again would use this aspire one at Manchester Food choices poor”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews