Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a great experience. The staff were very warm and helpful and the range of meals was superb. I will definitely come back.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“The lounge is located in a peace & quiet area of AMS Schiphol. Variety of food & drinks is good, but basic. Overall a good pay-off for 30€.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“The lounge was not open and I have emailed numerous times to get a refund and no one has replied and no one is answering any calls- appalling service”

Helpful Report

(Faro Airport Lounge) - Posted 4 years ago

“The lounge was clean and quiet. The staff were unhelpful and seemed rather annoyed at being there. They ran out of ALL Vodka Food was extremely basic, cold and they ran out of egg at 7am and advised us they were waiting on a delivery so there would be no more that day. After 2 of our party contracted COVID two days before departure, I received a full refunded for these two from TUI and contacted Executive lounges to arrange a refund. I had to chase 3 times, to be told that they think 5 people (4 actually did) checked into the lounge. I’m still chasing 3 weeks later for 1 persons refund despite offering copious evidence. Poor service, I will not return.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Nice surroundings and staff very good under still strange circumstances”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“excellent stay, very quiet, excellent service & good food - will recommended & stay again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“The lounge was great”

Helpful Report

(Aspire Lounge International) - Posted 4 years ago

“Supposed to be in Upperdeck but it was closed. Noone told us. A barsteward from another bar told us to go to the other lounge. We went there, Didn't get a clean table and not a lot to eat, but staff were lovely”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“Excellent service and staff very helpful”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Very small portions and very limited choice in both dry no and food”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“We found the lounge and facilities very good although the toilet areas could have been cleaner.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Pleasant experience in Luton Airport lounge, clean, comfortable adequate breakfast choices. Would definitely recommend especially during these COVID times as was reassuringly clean and of course so much more comfortable than the general public areas of the airport at the moment.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Out of stock on items - too busy and dirty surroundings”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We were extremely disappointed as due to such long crazy queues at the airport we did not get to the lounge. We only just made our flight. Would we be eligible for a refund please?”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Long waiting times, very small and crowded, food menu disappointing. Probably wouldn’t use again. The only saving grace it was a little quieter than the terminal.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Lounge wasn’t open. Still waiting for the refund I have to request rather than it being automatic.”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“The lounge at Liverpool Airport is very good, however this time it was very limited with the food choice so we were a bit disappointed.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Thank you for maintaining such a high standard of service, and cleanliness in you Gatwick Lounge. The staff were all polite, friendly and following the Covid procedures that I would expect. Well done to the team.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“It was difficult to find any seating as areas were closed off. Staff were great but there wasn’t that much variety of food on offer compared to other lounges I have visited”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Plenty choice of breakfast food and staff very helpful and 🙏”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews